Once again beautiful smelling products from Pretty Suds, excellent efficient ordering and delivery, I had my usual Lullaby soap sponge and also ordered duo raspberry ripple and cherry soap sponge, FAN... See more
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Review summary
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First order and impressed with the efficiency of ordering and delivery. Burning Coco Cabana wax melt and my room smells amazing. Can't wait to melt the rest, all smell amazing in their pods. Also ord... See more
Great service, super quick delivery and I’m obsessed with their soap sponges. Ordered the spa sponge which is so luxurious and makes my skin feel so nice after use. Also orders the citronella sponges... See more
Just had a delivery of Brazilian body scrub, sponge and body butter also a free gift 🎁. Well I have just tried the body butter and OMG its absolutely beautiful smell exactly like a famous brand, howe... See more
Company replied
Company details
Information provided by various external sources
We carefully craft all of our cosmetic products, making them truly irresistible and unique.
Contact info
Unit 4, Hillside Court, S61 4RP, Rotherham, United Kingdom
- 0800 2986946
- customercare@prettysuds.co.uk
- www.prettysuds.co.uk
4.8
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great soap sponges this is the second…
Great soap sponges this is the second time we’ve used this company, they have a great variety to choose from thank you xx
August 1, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We’re so pleased you came back to order from us again, that really means the world to our little family business.
It’s wonderful to hear you’re enjoying our soap sponges and the variety of fragrances. We can’t wait to welcome you back for your next order!
Thank you again for your support. 💗 xx
Brilliant
I received a Pretty Suds citronella soap sponge as a gift and used it abroad this year, I didnt get one mosquito bite! This really works. I was so impressed that I bought more, one to keep for myself and the others for friends and family to try. Brilliant product.
July 31, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your amazing review! 🥰
We’re absolutely delighted to hear our Citronella Soap Sponge kept you mosquito bite free on your holiday! That’s exactly what we created it for, so it’s lovely to know it worked so well for you.
It means so much that you came back to order more for yourself and your friends and family. Thank you for your support and for recommending us, we really do appreciate it.
We hope you all stay bite free on your future adventures! 💗
First time buying from @PRETTYSUDSUK My…
First time buying from @PRETTYSUDSUK My order arrived quick and well packed. I bought sponges & bath eggs for Christmas presents. Had a smell at the sponges, they smell amazing. Got myself a citronella sponge for my holidays. I will definitely buy again.
A wee personal note from Chloe & Julie. Thank you for my order x
July 30, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're so pleased your first order arrived quickly and that you're loving the fragrances already. We hope the Christmas presents are a big hit, and fingers crossed the Citronella Soap Sponge keeps you bite free on your holidays!
It really means a lot that you noticed our little handwritten note too. We love adding those personal touches wherever we can.
Thank you so much for your support, and we can't wait to welcome you back for your next order. 💗
received my order quickly packaged…
received my order quickly packaged perfectly with a lovely personal touch, used the brazillian sponge tonight and it smells amazing as do the citronella/aloe ones cant wait to use them on holiday! will definitely buy again from this cute little business xx
July 29, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're so pleased your order arrived quickly and that everything arrived safely. It's wonderful to hear you're loving the Brazilian Soap Sponge, and we hope the Citronella and Aloe Vera sponges keep you bite free on your holiday!
Thank you for your kind words about the personal touches too. It really means so much to our little family business.
We can't wait to welcome you back again soon. Have an amazing holiday! 💗 xx
Once again beautiful smelling products…
Once again beautiful smelling products from Pretty Suds, excellent efficient ordering and delivery, I had my usual Lullaby soap sponge and also ordered duo raspberry ripple and cherry soap sponge, FANTASTIC!! And then I also ordered Coco cabana body spray, absolutely beautiful smell! Very, very pleased and going to order more soon and highly recommend to all my family and friends. Wendy xx 😃
July 29, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your wonderful review, Wendy! 🥰
It always makes us smile to see your name pop up! We're so pleased you're enjoying your favourites, and we're thrilled you loved the Raspberry Ripple & Cherry Duo Soap Sponge and the Coco Cabana Body Spray too.
Thank you for recommending us to your family and friends, that really does mean the world to our little family business.
We can't wait to make your next order. Thank you again for all your support! 💗 xx
Have had a subscription for years.
I have been a subscription customer for a very long time now. I still absolutely love every single box I get the smell is divine. I have just had another delivery of carpet freshner, whipped soap, soap sponges and egg bath bombs and everything smells amazing could smell them before opening the box. I have a slight obsession with there bath bombs I buy them all the time xx
July 29, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your amazing review! 🥰
It means so much to hear you've been with us as a subscription customer for so long. Thank you for your continued support and loyalty, it really does mean the world to our little family business.
We're so pleased you're still loving every box, and we're thrilled to hear you're enjoying your Carpet Freshener, Whipped Soap, Soap Sponges and Egg Bath Bombs. We love that you could smell everything before you even opened the box!
Your bath bomb obsession definitely sounds like our kind of obsession! 😂 Thank you again for your lovely review, and we can't wait to put together your next order. 💗 xx
I came across this company on face book…
I came across this company on face book dec 2025 put my first order in for the citronella bug off sponges and now recieved my 3rd order doubled up and trying the citronella spray as think this will be a great option for a body spray in Dominica republic were the mossys can be quite bad but the soap sponges definately keep them away as well
July 29, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your wonderful review! 🥰
We're so pleased you found us on Facebook and that you're now on your third order! It means so much to our little family business.
It's fantastic to hear the Citronella Soap Sponge has worked so well for you, and we really hope the Citronella Body Spray keeps those mozzies away in the Dominican Republic too!
Thank you again for your continued support. Have the most amazing holiday, and we look forward to seeing you again soon! 💗
Fantastic family business
Love love love their products🥰 after buying a citronella soap sponge last year (which worked brilliantly no bites) I returned again for a purchase of the same sponge soap. Unfortunately the order I received didn’t match my order. I got in touch with the live chat on the website and received an instant reply with an apology to send out correct order. Such a brilliant service from a family business. A definite recommendation for an outstanding business don’t hesitate to order you won’t be disappointed 🥰
July 25, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for such a lovely review 🥰 We’re so pleased to hear how well your Citronella Soap Sponge worked for you last year and that you came back for another!
We’re very sorry again about the mix-up with your order, but so glad we could get it sorted quickly for you. As a small family business, your kind words and recommendation really do mean the world to me and my mum ❤️
Chloe & Julie xx
Absolutley love these sponges
Absolutley love these sponges. First time ive used the citronella bug off. I always get bit by mossies. Just been to greece and Not 1 bite. Its a miracle ha ha. The smell is amazing too. Just bought another 2 plus treated myself to the lullaby sponge.
July 24, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your wonderful review! 🥰
We're absolutely delighted to hear our Citronella Soap Sponge kept you bite free in Greece! Hearing stories like yours is exactly why we created the range.
We're so pleased you've come back for more, and we hope you love the Lullaby Soap Sponge just as much. It's one of our all-time favourites!
Thank you again for your continued support. It really does mean the world to our little family business. 💗
Bought the citronella bundle to take on…
Bought the citronella bundle to take on holiday. I normally get bitten to death. Not this time. I’ve just bought more for the whole family and more citronella. Thank you Pretty Suds my new fav soap sponges
July 22, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're absolutely delighted to hear our Citronella Bundle kept you bite free on your holiday! That's exactly what we hoped it would do, so it's wonderful to hear it worked so well for you.
It means so much that you've come back to buy more for the whole family too. Thank you for your continued support and for making us your new favourite soap sponges!
We hope you all stay bite free on your future holidays! 💗
We order from here quite often
We order from here quite often. Love the soap sponges especially for when we go on holiday, we bought 2 citronella sponges last year and safe to say kept them bugs away. Beautiful products keep up the hard work
July 20, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're so pleased you've been enjoying our Soap Sponges, and it's fantastic to hear the Citronella ones kept the bugs away on your holiday too!
Thank you for continuing to support our little family business and for your kind words. They really do mean the world to us.
We hope you have many more bite-free holidays, and we look forward to making your next order! 💗
Just had a delivery of Brazilian body…
Just had a delivery of Brazilian body scrub, sponge and body butter also a free gift 🎁. Well I have just tried the body butter and OMG its absolutely beautiful smell exactly like a famous brand, however the smell is lingering. Cant wait to use the rest. So glad I came along this shop, ill be using this again. Thank you from a very happy customer indeed x
June 6, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your amazing review! 🥰
We're absolutely delighted you're loving the Brazilian range! It always makes us smile when someone tries it for the first time and falls in love with the fragrance.
We hope you enjoy the Body Scrub and Soap Sponge just as much as the Body Butter, and we're so pleased you liked your little free gift too!
Thank you for your kind words and for supporting our little family business. We can't wait to welcome you back for your next order! 💗 x
Love their products.
Love their products cant recommend them enough.
Hate going to the shop as I always spend too much :-)
Service has always been great.
May 20, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
It always makes us smile to hear from returning customers, and we're so pleased you've had such a great experience with both our products and our service.
We're delighted the Citronella Soap Sponges kept the bugs away on your holidays too! That's exactly what we created them for.
Thank you for your continued support and recommendation. It really does mean the world to our little family business, and we hope to see you again soon! 💗
Ordered from pretty suds lots of times
Ordered from pretty suds lots of times
Amazing products
Smell fantastic absolutely love the soap sponges great for holidays
May 13, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're so pleased you've ordered from us so many times, and it means the world that you keep coming back.
It's wonderful to hear you're loving our products and that the Soap Sponges have become a holiday favourite!
Thank you again for your continued support of our little family business. We can't wait to make your next order! 💗
Dont waste your money!
After seeing recommendations of citronella helping with mosquito bites, I chose this company to order a soap sponge & body spray for upcoming holidays. I took advantage of the 3 for £15 body products & 4 gel wax pots.
Shipping was fast & well packaged, upon opening, both body sprays were leaking everywhere! The soap sponge smelt waxey, far from citronella scent & the gel waxes, wow extremely poor scents.
Extremely disappointed with faulty items & poor quality, I contacted via online chat & email. No response, thankfully I paid via PayPal & got my money back!
Rubbish products & non existence customer service!
April 24, 2026
Unprompted review
Reply from Pretty Suds UK
We're sorry to hear you were disappointed with your order.
After you contacted us, we issued a full refund, which we hope helped resolve the matter for you.
We always want our customers to be happy with their purchases, and if anything arrives damaged or isn't quite right, we'll always do our best to put it right.
We're sorry we weren't able to provide the experience we strive for on this occasion and wish you all the best.
Lovely products
I’ve placed a few orders from this company and every time everything has been perfect. The products are gorgeous, smell amazing and are reasonably priced.
April 15, 2026
Unprompted review
Reply from Pretty Suds UK
Thank you so much for your lovely review! 🥰
We're so pleased you've placed a few orders with us and that every one has been a great experience.
It means so much to hear you're enjoying our products, and that you love the fragrances and value too. Thank you for taking the time to leave such kind words and for supporting our little family business.
We can't wait to welcome you back again soon! 💗
I have been subbed to the bath bomb box…
I have been subbed to the bath bomb box since it began. Never any issues until Royal Mail loses the box this month. Not the companies fault and I try and get in touch with them:
Using their website live chat
Sent two emails to their customer care email
Messaged them on WhatsApp
It’s been weeks and I never heard back.
I never want to open a chargeback or leave a bad review for a small business but I really did try to sort it out cordially, and would have kept my subscription ongoing. As it stands you have now lost a long term subscriber due to the complete lack of any customer service.
December 1, 2025
Unprompted review
Reply from Pretty Suds UK
We're so sorry that this was your experience.
You were one of our long-standing subscription customers, and we're genuinely sorry that we let you down. Unfortunately, this happened during a period where we experienced significant delays over Christmas and New Year, and your messages were missed when they absolutely shouldn't have been.
We completely understand why you chose to cancel your subscription, and we're truly sorry to have lost your trust. Thank you for supporting our little family business for so long, and we wish you nothing but the very best for the future.
3 broken sponges, no promised replacement
I bought 3 soap sponges which arrived quickly & smelt great.
The first one broke in half after a couple of uses so I reached out to Pretty Suds who apologised and said they would send a replacement.
I never received this replacement.
They said it was due to too much soap in the sponge....
The other 2 sponges also broke, with one, Citrus I believe, crumbling into totally unusable little pieces.
So 3 broken sponges & no promised replacement. Not great!
August 2, 2025
Unprompted review
Reply from Pretty Suds UK
Hi Sarah,
Thank you so much for your feedback, and I’m really sorry for the experience you’ve had. It was completely our error that the replacement wasn’t sent, and I sincerely apologise for that.
We do pack our sponges full of soap to help them last as long as possible, so they can feel quite firm at first. We always recommend softening them under warm water before squeezing, as using them too roughly while dry or semi-dry can occasionally cause tearing.
That said, it’s very rare for multiple sponges to arrive faulty — so if you’re happy to send over a couple of photos, we’d love to take a closer look and get this sorted properly for you. Just drop us a quick message or email, and we’ll make it right.
Thanks again for your patience and for giving us the opportunity to resolve this.
Warm wishes,
Chloe
Pretty Suds
Fab Company with Fab Products
Have had several orders from Pretty Suds, all have been perfect! I love their products. My sons love a bath with the bath bombs and even though they both have very sensitive, eczema prone skin they have never had a reaction. I love both the wax melts and gels, the scents last for ages and the dupes are spot on. The soap souffles and sponges are a go to for me, I love that I can match my soap to my perfume!
February 1, 2025
Unprompted review
Amazing products
We're do I start... Bath bombs are amazing smell so good. I have very sensitive skin and had no reaction to these bath bombs at all. The carpet dust wow the smell lasts for days. Will be ordering again.
December 24, 2024
Unprompted review
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