I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more
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Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more
An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more
Company replied
Company details
About Prezzybox
Written by the company
We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary.
We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them.
Sale
GIFTS FOR HER
BEST SELLERS
Contact info
United Kingdom
- www.prezzybox.com
Am still waiting on delivery just keep…
Am still waiting on delivery just keep getting emails to say attenpted delivery and I was indoors all the time so not impressed
Maybe it’s the courier company Prezzybox use but then you need to speak with them as they are not doing an efficient job for your clients
December 30, 2024
Reply from Prezzybox
Hello!
Thank you for your feedback. We are truly sorry for the frustration and disappointment caused by your experience. We raised a query with the delivery company, and since there were no updates, we had to request a return for your parcel. Our friendly team processed a full refund for you. Also, as a token of apology, a discount code for the next purchase was provided. Please accept our sincere apologies for any inconvenience caused.
The PrezzyBox Team
Received on time
December 20, 2024
Arrived on time and in good condition
December 17, 2024
Partial delivery, fighting for refund on items not received.
Order was 'partially shipped' but when I try to chase up a refund for the items never supplied I am told they were delivered. When I dispute this I am told they will have to chase it up with their delivery partner and see if I can get a refund for the items that were never delivered. If I do not receive my refund within 5 working days I will recoup through my method of payment via a dispute.
January 2, 2025
Unprompted review
Reply from Prezzybox
Hello,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you have experienced.
Our trusted delivery partner confirmed that, regrettably, your parcel was lost in transit. I can see the team processed a refund for the undelivered items immediately.
We appreciate your patience and understanding. If there is anything else we can do to assist, please don’t hesitate to contact us directly.
The Prezzybox Team
Prezzybox is my go to for all…
Prezzybox is my go to for all occasions, birthdays, Christmas etc never lets me down
December 17, 2024
Fantastic Value Fast Delivery
Great price much cheaper than other online options, super fast delivery Christmas week as well! Highly recommend Prezzybox.
December 23, 2024
Error made with wording and Prezzybox…
Error made with wording and Prezzybox no help what so ever to fix it. Will not buy from them again.
December 7, 2024
Reply from Prezzybox
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience. Please note that the item description includes a warning stating: "This item will be personalised exactly as you have written, so please double-check spelling, punctuation, and use of capital letters."
As the order was fulfilled based on the personalisation details provided, it is excluded from our returns policy.
Please let us know if we can be of any further help.
The Prezzybox Team
Fast delivery
Loved this website lots of unique gift's, after purchasing I was kept fully updated on my order and delivery was fast
December 13, 2024
Good service!
I appreciate the service from Prezzybox. It always delivers reliably and so many great options of gifts to choose from.
December 10, 2024
Great choice
Ordered for the 1st time in years.
Impressed as I had lots to choose from.
Delivery the next day and kept up to date via email.
100% recommend and look forward to browsing again.
December 22, 2024
Great quality and customer service
The products are great quality, and despite suffering an inconvenience with the delivery (a candle smashed in transit), I was offered a refund quickly and efficiently. No complaints at all, would definitely shop with them again.
December 17, 2024
Reply from Prezzybox
Hello! Thank you for your feedback. We sincerely apologise for the fact that your parcel was not received. We understand the frustration and disappointment caused by your experience. I can see, that after investigation, our customer support team processed a full refund for you. Please accept our sincere apology for the inconvenience caused.
The Prezzybox Team
Beautiful gift.
December 12, 2024
Very happy and delivered on time
December 20, 2024
I paid 109 for a gift of an air fryer…
I paid 109 for a gift of an air fryer for my son and we haven't received it. Scam please avoid. We are devastated
December 14, 2024
Unprompted review
Reply from Prezzybox
Thank you for your review.
Unfortunately it appears that someone tried to impersonate our brand, including our logos and have used a very similar website www.prezzyboxuk.com this is completely out of our control, however we can see that this website now looks to have been shut down. Please note that our website is a different web address www.prezzybox.com
We have no association or affiliation with www.prezzyboxuk.com and we would advise that you contact you bank immediately opening a dispute against the payment. They will then be able to resolve this for you.
The Prezzybox Team
The feel good Calendar was very good…
The feel good Calendar was very good quality but the build your own safe was packaged terribly and was very disappointing
December 20, 2024
Reply from Prezzybox
Hello!
Thank you for taking the time to leave a review. We are so sorry that you have not been satisfied with your purchase. I can see our customer support team have already emailed you and provided return instructions. Also, a discount code for the next purchase has been provided as a token of apology. Thank you for flagging the issue with the packaging, our warehouse team has been informed as we strive to improve.
The PrezzyBox Team
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