I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more
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Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more
An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more
Company replied
Company details
About Prezzybox
Written by the company
We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary.
We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them.
Sale
GIFTS FOR HER
BEST SELLERS
Contact info
United Kingdom
- www.prezzybox.com
Always faultless!
No complaints at all, I would use Prezzybox alot as they have some quirky cute & different items, loads of choice & faultless service. Keep doing what you're doing it works! Thanks again
December 6, 2024
Excellent service and wonderful items xx
December 6, 2024
Great product at a very good price
Great product at a very good price, easy to order and friendly helpful customer service.
December 6, 2024
Paid £13.99 and my account debited no…
Paid £13.99 and my account debited no order confirmation received & item also not received. ordered again as some urgency paying £15.99 for next day delivery now courier issue and item delayed and still in transit.
December 6, 2024
Reply from Prezzybox
Hi,
Thank you for your feedback.
Upon reviewing our records, we were unable to find any transactions related to the second payment. We’ve reached out to you directly to gather more details and arrange a replacement for the missing item.
Rest assured, we are doing everything we can to resolve this as quickly as possible.
The Prezzybox Team
Excellent …
Ordered from PrezzyBox on numerous occasions, all items have arrived promptly & well packaged, and good quality. Found all sorts of interesting things over the years. Excellent.
November 26, 2024
Excellent quality goods and excellent…
Excellent quality goods and excellent service given. Can’t ask for more
December 5, 2024
Fast efficient turnaround.
December 5, 2024
Shopping
There is not much searching on their website. The items you look for are there for purchasing. Very good.
December 5, 2024
Good experience
Easy to use website, easy payment and fast delivery. Emails telling me exactly where my order was in the process. Have used a few times and have always had good service and quick delivery
December 5, 2024
Excellent qaulity item goos value for…
Excellent qaulity item goos value for youre money
December 4, 2024
Brilliant service
I made an order, it was delivered the next day. The prices were most favourable compared to other selling sites. Very happy customer 😀
December 4, 2024
Not delivered by Evri AGAIN
This was a replacement for the last one, which Evri also lost. The only good thing was that I at least got my money back.
November 25, 2024
Reply from Prezzybox
Hello,
Thank you for leaving us a review.
We sincerely apologise for the trouble caused. We regret that your experience with your delivery was unsatisfactory. Rest assured, we are working on preventing such cases in the future to ensure a smooth delivery process.
We can see that our customer support team have been in touch with you to help resolve the issue, and a refund was processed promptly for your order.
The Prezzybox Team
Bought an item from your glasgow st enochs store…
I was in your glasgow st enochs store on the 4th of December and bought a gift for a family member , a starwars stormtrooper decanter, the item was wrongly priced so was charged £25 instead of the £20 the item was , so the cashier refunded me for the £25 and then recharged me for the £20 and said my refund would be back in my sccount in 5 working days , that was all fine till I got home and checked my bank to see i had been charged twice for the £25 not once so I contacted your customer service, the person I spoke to was nice and had me email in screenshots from my bank and also the receipts, but the response after that had been terrible , they are saying that I should have had 2 receipts for both £25 transactions when I was only given one as i only bought one item and even 7 days on I still haven't had the £25 refund either , the service from this company is absolutely shocking never dealt with such a terrible company before and would like this sorted as i can't really afford to be loosing £50 at christmas. If you have cctv in the Glasgow shop you could check back the cctv and you'll see I was only given 3 receipts in total , one for the initial £25 then one for the refund of the £25 and then another for the £20 , i wasn't given 4 receipts as youve stated on emails. I just think this is a terrible way to treat your customers.
December 4, 2024
Unprompted review
Reply from Prezzybox
Hello,
Thank you for your feedback.
We are sorry to hear about this experience at one of our stores.
Our customer service team have been in touch with you regarding this issue and this has been escalated to the relevant manager so that the issue is resolved as soon as possible.
The Prezzybox Team
My parcel was delivered as they said
My parcel was delivered as they said, didn’t wait long, think it was delivered the next day, no complaints at all
November 25, 2024
Goods were delivered quickly and in…
Goods were delivered quickly and in good condition.
December 3, 2024
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