I placed the order on December 27, until today I do not have a shipment. The company is unable to help. They said waiting 2 weeks. I do not recommend. I have no money, I do not have a lens.
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Thank you i got my canon zoom ef 75-300mmlens last week.it was well packed and it was in perfect condition from john brunswick.
Tyron is a top man bought my Sony A7III from him great service from start to finished highly knowledgeable and wants the best for his customer rather then most wanting to pawn off there most valuables... See more
Company replied
I must admit, I don’t normally leave reviews on websites, but I have to make an exception in this case. I have found the customer service offered by Prima Photo & Video to be exemplary. The correspond... See more
Company replied
Company details
Written by the company
Prima Photo & Video is a premier online retailer of camera gear, including DSLR Cameras, Mirrorless Cameras & Compact Cameras, Lenses, Accessories, Drones & much more. We are based in Ireland, but we offer free worldwide shipping on all orders!
Contact info
Creevagh RP Manse, Knocknamaddy, A75 AN20, Ballybay, Ireland
- 0838987551
- info@primaphotovideo.com
- www.primaphotovideo.com
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Tyron is a top man bought my Sony A7III…
Tyron is a top man bought my Sony A7III from him great service from start to finished highly knowledgeable and wants the best for his customer rather then most wanting to pawn off there most valuables. Would recommend anyone to buy from here!

Reply from Prima Photo & Video
I am so happy with your service and I…
I am so happy with your service and I am absolutely delighted with the product. Fast delivery and always happy to help

Reply from Prima Photo & Video
Amazing
Amazing! Everything arrived on time and in perfect condition.
Also, the best price:)

Reply from Prima Photo & Video
Great service and experience
Great service and experience. Very satisfied with the product

Reply from Prima Photo & Video
Great customer service and value
Lovely to deal with. Very helpful and answered all of my questions, and was quick to reply too.
My order took a little while to arrive due to shipping issues, but I was kept informed of these.
Would recommend and purchase from again!

Reply from Prima Photo & Video
The Delivery took quite a while but…
The Delivery took quite a while but about as long as the website indicated due to current covid restrictions. They have the best prices I've seen on any camera equipment and a better range then I'd find elsewhere

Reply from Prima Photo & Video
Thank you- can recommend
Thank you- can recommend. Took 14 days to ship from Netherlands but the gear is as described and great! Canon 80d . Also haggled on the proce! Another bonus!

Reply from Prima Photo & Video
Very very good service
Very very good service. Had a few questions and all were answered promptly. Delivery took 3 weeks but saved at least 20% when compared to any dealers in Ireland. Reccomeneded

Reply from Prima Photo & Video
Fast delivery and great customer…
Fast delivery and great customer service recommended and will use again

Reply from Prima Photo & Video
Highly recommended
Highly recommended. Offered a better price than anywhere else. Kept in touch regarding delivery

Reply from Prima Photo & Video
Fuji lens
Lens arrived in good time and was perfect. Would recommend and will buy from these guys again.

Reply from Prima Photo & Video
Brilliant company!
Really brilliant company, very helpful and have the best prices on the market! Will definitely purchase from them again.

Reply from Prima Photo & Video

Reply from Prima Photo & Video

Reply from Prima Photo & Video
Fantastic experience
Fantastic experience, great prices, shipped faster than expected given the current times and lovely to deal with! Highly recommend 😊

Reply from Prima Photo & Video
Excellent service
Excellent service. Received my lens in a couple of days after ordering. Also Tyrone is so helpful for advice if needed.

Reply from Prima Photo & Video
Excellent experience
Excellent experience. Super price, order arrived quicker than expected/ advised. Brand new product 100%. Excellent and almost immediate communications. Highly recommended.

Reply from Prima Photo & Video
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