Primark Reviews 2,598

I placed a click and collect order on Sunday afternoon with the option to collect at the chosen store from 2pm on the Tuesday, the confirmation email states to wait to receive email and SMS confirmation that your order is ready to collect. No such email or SMS was received so I contacted their online customer services on the day I was due to collect to check if it was ready as my email with tracking was showing it hadn't even been dispatched. The agent said they are experiencing delays but wouldn't give any further information as to why, when I would expect my order to be ready or any real apology. They said it could still be delivered to store that day which I questioned as the store closes at 5:30pm and this was already 3pm and the item hadn't been dispatched. I expressed that It was disappointing that I have had to reach out for an update and these known and "widespread delays" haven't been communicated first hand from them.

I then checked again today (the day after) by calling the branch but no answer so I went to the online chat to see if there was any update, if my order had been dispatched or a new estimate as to when it will be ready, still unable to provide any information or update, I then asked a few questions as I was ordering to a nearby store to where I was working this week but won't be there next week, asked if it was possible to change which store which was told it wasn't possible, understandable with certain systems but I went to see if I could order the same item to a nearer store and said It would be ready to click and collect on Friday from 2pm. Which I questioned why this is still possible and if I was to order to this branch would it be impacted by the delays and they couldn't answer that. They then just abruptly ended the chat which I found rather rude and unhelpful. It's my first time doing a click and collect from Primark and will admittedly be the last. They clearly don't have the infrastructure or customer service to support this. I've experienced better customer service on Aliexpress.

In store is a different experience.

Very good and nice clothes

Click and Collect - I ordered 2 parcels separate orders and stated the collection day. On parcel arrived the other didn't. I am still waiting over a week and they keep saying its been dispatched. I emailed and am still waiting for a response (over a week now) online chat cant do anything they just say someone will be in touch! They cant refund me for some reason. Shocking service!!!!!

I bought a set of men’s underwear on 2 October 25 and one item is faulty. The elastic band is split. As we live some distance I went to store today 16 October 25 to request an exchange of that one item. The till assistant called the manager in the Croydon store as she said they don’t exchange underwear. I absolutely understand they don’t exchange if you change your mind or it doesn’t fit but I thought it is different if the item is not fit for purpose and faulty. In uk you should get either refund or exchange for faulty items. Anyway manager said no as it was underwear and told me to complain. Surely this is a breach of consumer law ? This has never happened to me in my entire life regarding a faulty item when a store has been contacted within 30 days and they have not honoured their responsibility.
The only saving grace is their items are cheap so is a minor expense and I can live with it but it is not right for Primark to breach the law while operating in uk .
I am very disappointed but glad I had this experience because it is important to know that Primark does abide by consumer law even if the item is substandard, not fit for purpose and faulty and take to store well within the 30 day statutory limit. So please be warned

Good quality wellington boots!
Unfortunately some of the staff members are very rude!

Absolutely atrocious. I wanted to purchase a cardigan that was advertised on their website as being in stock in both of their Oxford Street stores. Unfortunately, they do not allow purchase of this item on the internet and so I travelled for over an hour and a half into London to purchase one. Neither store had any in stock and no-one could tell me why this item was still showing “in stock” on their website. Speaking with other customers within the stores this was of no surprise to them at all. TOTALLY UNPROFESSIONAL COMPANY. DO NOT WASTE YOUR TIME AND MONEY TRAVELLING TO FIND THEIR STOCK. THIS HAS BEEN A VERY EXPENSIVE EXERCISE!

Bought bedding from Primark in Birmingham city centre and have never itched like I did before, I immediately threw everything out and bought fresh bedding from another store (Dunhelm). You get what you pay for in Primark…..cheap & nasty.

Never again!!!!

It appears I'm not the only one unable to contact Primarc Customer Service by phone. The reviews are very bad as regards to telephone communication. I don't know why they even bother advertising the telephone number if they have no intention of answering as it's a very bad reflection on the Primary stores.

Very, very, disappointing. It doesn't even deserve 1 star in my opinion...0 stars would be my preference!!!

We visited the new shop in Loughborough. It was very nest, well organised and clean
The staff were all helpful and kind and were knowledgeable of items and where to find things
Clothes were very good quality and trendy designs
Thank you
Very happy with my shopping experience and purchases

Why the clothes so expensive when the quality is shi

The Primark website has to be one of the worst I've ever been on. Get a flaming grip. What a let down!!!!! 🙄🙄🙄🙄🙄🙄🙄🙄🙄 Zero stars from me.

I went ti primark and everything was all over the floors and had mud on

Bought 3 jackets for £9 each the neater jacket I have ever worn so warm and dog will definitely be purchasing more items from remark love that shop

i bought 2 pairs of trainers from the Westgate centre Primark .They were so so uncomfortable i couldn't walk in them .I was so so disappointed in Primark .I will have to shop for my trainers elsewhere.

Trying to ring Primark Trinity for over 4hours and nobody ever picks up the phone i think its absolutely horrendous customer service

On 30th September i went to Primark in Wolverhampton where by l was verbally attacked and call a person with an attitude.
The cashier involved was allowed to abuse me in front of the public who were queuing up to pay for their goods. This Offender was allowed to verbally abuse me without any thing done to top it all a customer on the shop floor got involved as she knew the cashier. She threatened to Bang me outside the store. Now l am a regular Customer who spends 100's of pounds. I am disgusted and hope no one ever goes through what l did. I was finally escorted of the premises by the security whilst the member of staff and her friend laughed in my face.

I never shop here, but I made the fatal mistake of ordering a few things only of course to find that they were horrible and cheap looking. My gripe is this refunds can take up to 10 working days! In what universe do they think that that is appropriate? Honestly never ever again.

Absolutely diabolical Customer Service & communication! I’m not sure why they bother having that Department in the first place. I emailed a few times to report a faulty item which I had delivered and nothing-zero-nada, response. I even tweeted them and again nothing!
This is clearly a company with a zero care and all about raking the money in.
It’s quite shocking that they can get away with that in 2025.
Obviously cheap in all and every way.
Shame they don’t have less than 1star rating.
Taking my money elsewhere

Sometimes unfortunately sizes are random😕 ...the same L size sometimes fits me and sometimes doesn't at all ... that makes me not really be able to purchase online trousers or pyjama bottoms 🤔😕 ...otherwise, there can be some cute stuff to buy at primark

Love all ways going into Primark and order click and collect items in Primark 🥳 had no bad experience but it can be different for over people 😔 but for me I had all okkk experiences so that's a well good thing
So 10 out 10 form my point off view but only bad thing is had ordered Sabrina Carpenter top online to go into the store to pick up and thats well not ok any way every think else is good form my experiences for Primark

Hope helps