Primera Air 

Please do not book with this company. Our flight was cancelled by them & yet they are still advertising the same finght for people to book. I have sent a complaint to their feedback page and 5 days on have heard nothing back. Pay the difference & book with a more reliable airline.

I booked flights to Tenerife in April next year via Skyscanner for my family of 7. They were the cheapest outward bound so I went with it. It looked too good to be true and it turns out it was!!

Today I received an impersonal email saying " Your flight has been cancelled due to operational needs". They have given me 3 options. Full refund, rebook with them or they will rebook another carrier for me. This was sent from a 'no reply' address. I have requested a full refund and will await to see how long it takes.

Sky scanner should remove any dealings with this company. I wish I had read the reviews before booking as I would have avoided!! My advice to you, the reader is, AVOID, AVOID, AVOID!!

I urge you NOT to book with Primera Air!

I booked to go on holiday with a friend, and three other friends booked separately. When Primera Air cancelled our flights they gave myself and my other friend (who made the other booking) different options in terms of our next steps.

I sent a total of eight emails and a message to an 'agent' through their online chat portal and never received a reply. I also sent a message to their Twitter handle which I did receive a reply from, although absolutely none of my questions were answered and I was given the same email address I had previously contacted.

Two weeks later I eventually receive a reply to an email which was rude and patronising, asking me to confirm how much I had paid for the flights (surely they would have a record of this?!).

Terrible customer service, rude agents and an all round shambles of a business.

Do not book with Primera Air. I will not be giving these cowboys my money ever again.

Horrible horrible experience!! I will never travel with Primera Air again. I flew from New York EWR to London Stansted and needed to change the date of my return. At first there was no contact number to reach them and when o did find one and called they just never connect to a representative. I called everyday and waited over 30 minutes then hung up because I just couldn’t hold anymore. Fourth day and still trying!!!!

First time of flying with Primera and the last. Disorganised,late.Cabin crew looked like they would rather be anywhere else. I paid for priority boarding but the gate crew 'didn't have time' . I have emailed them 3 times , as far as I am concerned they took payment for a service they didn't deliver and should refund.
Time to spare fly Primera Air . And money but it doesn't rhyme .

What a bunch of cowboys. Coconut Airways was much better. Six passenger bookings cancelled. No response yet by email apart from auto acknowledgement.
How did these people get authorised? Perhaps you Brexiteers are right after all. I hear Latvia is a mess and so are Primera.

Still hoping that someone somewhere will eventually get reimbursed, even after reading the abysmal reviews of many people in the same situation. I estimate that there is thousands of us stranded, canceled and delayed travelers, with hundreds of thousands of dollars in lost airfare and hours. Primera Air may end up costing us a lot more, then the minimal savings on the fare was ever going to even come close to. Do not gamble with these guys, your money or your life, or the appointments, or job interviews that you can potentially miss, or vacation days you will have to add, because they won't be able to service you. If you have nothing better to do then meet people in line ups and waste money on airfare, then by all means - do give these guys your business.

One of the worst airlines , they cancelled flight same day at short notice and this is not the first time , on facebook and all the websites everyone is complaining be aware please and before u book read all the reviews

Whatever you do DON'T USE THIS AIRLINE ! They are the most awful company. I went to check my confirmation booking/receipt for my flights yesterday and could not see where the hold baggage had been added. Beside the "Baggage 23kgs" line all that was shown was £0.00 so I presumed I had not got any hold luggage booked for me and my husband and so I purchased it. Later that day yesterday my daughter spotted online that the "Type of Fare" I had selected included the 1 piece of hold baggage but as I say she, like me, could not see where it had been added and paid for on the receipt. I emailed off their web site and the email bounced back saying"Mail Box Full, Contact by some other means", so I telephoned, I was kept holding over 30 minutes and as I was ringing from Spain I hung up and instead contacted them on their "web chat", I got a reply within 24 hrs which told me that "Extras" was non-refundable. When I explained that I had not booked "extras" but mistakenly booked my luggage twice because of their incompetent receipt which did not show any luggage had been booked or paid for, they still said it was non-refundable !! So I have lost 50 euros because of this company's incompetent document. DO NOT USE THIS COMPANY! If I had read the reviews before looking for my flights I would NEVER have used this company! Looking at the other reviews, I am now wondering if my flight will even TURN UP !!! Like other reviewers on here, if I could I would give this company "0" JUST for customer service!

never again!!!!! Will I fly PRIMERA AIR. Waiting now for 1year for compensation for huge delay.....
Be Warned. The worst airline I ever flue with.
Hoping my complaint to Traffic autorities Will help.

Birgit

Sent: Thursday 28 June, 14:53
Subject: Customer feed back email

Booking ref number. 0ZU40P
I actually can't believe a customer review email was sent out... After numerous emails regarding me being a disabled 1st time lone traveller, your speed of reply was shocking... But I gave u benefit of the doubt & booked my trip.. However then there was the debacle of flight/Airport cancellation, by this time I'd payed, arranged etc, so I again gave a 2nd chance.... I turn up at Birmingham (who's assistance dept was excellent) expecting a comfort seat, to do d it isn't even one of ur planes or staff.... Food was horrendous no coffee/tea was offered, no comfort seat even tho I'd booked it as disabled traveller!!!!!! To arrive at EWR and they loose my mobility scooter... I have to make my own way to security /bag collection etc, my cousin whom was waiting for me had to track down someone to find my scooter, 2 hrs later it was brought to me.... Then 15 minutes before I'm due to leave for airport I receive a delayed txt/email.... I then have to book a hotel until u get to airport for a 3am check in... Which didn't happen u til 4am which like a lot of customers that night left us very frustrated.... I then get no assistance even tho you assured me it was all taken care of.... Again not your own plane or staff!!!!!! Again no comfort seat!!!! Which I paid for..... Then no meal which is paid for.... As a diabetic food is very important luckily I'd prepared for your inefficiency so had supplies.... So I was left hungry, cramped in a seat.
I will never book again with yourselves, I will leave this report on every social media format I can ie trip advisor.. Etc..... The staff who weren't your staff were excellent under the circumstances, but no primera rep/spoke person could be found..... Passengers were understandably cross, as a lone disabled traveller I was quite scared /worried.... No one knew anything about my assistance needs.... I feel terribly let down by yourselves & wish I'd gone for a different outfit..... So no I'm not happy
Debbie codd

My son was travelling from Alicante to New York via Stansted on Sunday 29 July with two small children. There was very important medication in the suitcase which my son has to take on a daily basis. He filled in a missing luggage form at Newwark airport and was told the suitcase would be delivered in two days. It has not. As a result of this my son is in hospital in a very serious condition. His wife sent Primera Air many emails about this life-threatening situation but NOBODY has BOTHERED TO ANSWER her emails or APOLOGISE for the failure to deliver the suitcase. He paid over 3000 dollars for one way tickets but Primera seem unable to deliver a single suitcase which is causing untold stress for the whole family.

I knew that this was quite a new airline, which is flying from Stansted to various destinations such as Spain. After booking a weekend trip to meet up with some friends, I read the horrible reviews online and grew worried if I would ever make it to Alicante.
A few weeks after my ticket purchase, my worries came to fruition and I got an e-mail from them saying that my flight was cancelled! They work in accordance to the law, and offered to book me on an alternative flight, but I was not sure if I wanted to trust them again. I instead booked another flight with a decent airline myself. While it wasn't the flight time I wanted, it was doable and almost at the same price. At least I can rest assured that I will make it to Alicante and my friends won’t go without me.
Three days after they cancelled my flight, they confirmed that a refund has been given.
I guess if they want to succeed in the current market, they need to make a lot of changes to earn the customers' trust!

Worst company I have ever ever used! Disgraceful customer service..refused to let me talk to a manager! Cancelled flights. Waiting on hold 4 times for 1 hour and 10 mins to get to speak to a rude, Un helpful, sarcastic, useless individual! DO NOT USE THIS COMPANY

This is the worst company and I warn people to not buy flights with this company. My luggage got lost by the company. They do not answer the telephone, email or chat. They don’t even have a counter for customer service at the airport in Paris. Be careful don’t believe in those cheap cost that end up being the worst nightmare as it happen to me!!!

Same story as many others here. AVOID AT ALL COSTS. Sons flight from Toronto to Birmingham cancelled. Given options of transferring to Stansted flight or a refund - asked for transfer. That was 5 days ago - heard nothing since - no confirmation or booking number. We've reached the point where we'll have to buy him a flight on Canada Air and accept we've lost the cost of the Primera flight. Astonishing how they get away with this - Watchdog - where are you?

Lots of bad reviews on Trustpilot my own experience was the opposite.
Our flight on the 01/08/2018 from London Stansted to Alicante was excellent.
Traditional desk check in at Stansted was great.
No extra cost,seated together row 5 ,hand luggage on board gate number issued with boarding pass.
With the exception of gate number most of above involves extra cost with Ryanair.
Crew excellent, pilot route information and progress best and most informative I have heard for a very long time.
Perfect landing as well.(Always helps)
Competitive ticket price as well compared to Ryanair
The reason I mentioned early gate number information,( as anyone who knows Stansted) they love to keep you in the Terminal Shopping/Area as long as possible. This can lead to a last minute rush especially with regard to Ryanair.

Do not fly with them even if you think you are a seasoned low cost traveller. Our flight to New York was cancelled, very little assistance and no reply when trying to claim the compensation. Read any of the reviews and they are highly unreliable and terrible in dealing with people, stay well away!

I wish i could put 0 star. Please, do not use this company if you value your time & money. They are not trustworthy. All the bad reviews are genuine. This company cancels or delays flights on daily basis and never returns money back. Don't ruin your holidays! Avoid at all cost!

Absolutely terrible airline. Flight from Alicante to London "delayed" 14 hours on the first of July then cancelled with no alternative flight offered 4 hours after the initial "delay" leaving us stuck in Spain. Spent over an hour on hold trying to speak with a member of customer services then had phone call disconnected. Its now been 27 days since we contacted the airline by email seeking a refund and the compensation we are legally entitled to and have had absolutely no response from the airline. Have also just heard of a friend who had their flight to Canada from London cancelled at very late notice and is also struggling to get her compensation. Avoid flying with Primera Air at all costs, they'll take your money and give you nothing in return.