Primera Air 

I paid more for the flight to have a direct London to Newark. The company did not notify us till after we all boarded the plane that we were stopping over in Iceland to refuel (we overheard the staff saying it was because the company wanted to save money by using a smaller plane that couldn’t do a transatlantic flight - which was not the Boeing we all booked) - therefore not giving us any opportunity to change plans or figure out connections and trains. (Against EU regulations)

In lieu of the changes - the flight staff did nothing to ease the inconvenience to the point that they wouldn’t even give people a glass of water to take medication

The airline never once issued a Apology email to let their customers know they were aware of the inconvenience.

After I emailed the company to notify them
Of the issues they replied back with “Primera Air has reviewed the claim and would like to apologize one more time for any inconveniences caused. However, Primera Air disagrees with the claim”

It’s a bummer that They genueiney don’t care about you as a customer. Unfortunately I Won’t be flying with them again

To tell the truth they were lucky to get one star, if i can stop one person for using this Airline i would be happy because even though i bought a flight reading the reviews i still went ahead big mistake , what i would do if you are going to do this try there customer service , i guarantee you will not get through to them once they have your money , please please listen to what i am saying and do not do it .

A company like this should not even be allowed to operate. Do not expect them to offer any service in any way whatsoever should you need it. Neither should you expect them to honour any agreements they might have made to you. In fact, don't expect anything from this company and you might just be fine! Or better yet, choose a trustworthy Company altogether would be my advice.

We were delayed 8 hours on a trip from Barcelona to CPH. No information, they knew this was a problem the day before. Wrote them to make a claim, they accepted and said it would take 15 weeks, it's been 40. They have just stopped responding to any emails and zero customer service. Completely disappointing. Would think twice before flying with them.

Worst airline ever. Ryanair are top compared to this

ticket desk at Newark airport was closed a full hour and a half before departure. Like, tumbleweeds closed. TSA agents were laughing at us because they said this happened every night, and their neighbors, SPIRIT air said the same--just the worst. They throw every inconvenience at you to make sure you don't make the flight--no online check in, no printing boarding pass, and a desk team that skirts out early on the regular. No one to talk to at customer service. we had to book a new flight so the "deal" was no deal at all and ended up costing us an arm and a leg more in travel expenses. WORST.

I flew on the transatlantic flight PF43 from Stansted to Boston Logan. Primera air lost two of my checked-in luggage, which I understand, but what is inexcuasble is that their customer service is truly terrible. Their partner company skyteam at Boston Logan airport did a terrible job of filing my lugagge claim, they basically neglected ever putting it in the online missing luggage system. I have always flown Norwegian (monthly) on this route and I decided to try out Primera for the first time this month, I truly regret it now. It is extremely hard to reach Primer's customer service staff on the phone and they DO NOT reply to emails in a timely manner. I am appalled at how they treat their customers. And if I were Primera management, I would review Boston Logan's skyteam desk staff performance.

Spent 4 weeks trying to arrange disabled assistance finally got a response and then nothing 3 emails eventually came answered all and nothing until yesterday with a sorry your flight is cancelled. From reading other trust pilot reviews I'm in for a long long wait.
Do your self a favour don't take the chance it's not worth it.

I had to write this review as I was literally petrified to fly with PA after reading the reviews. I was even trying to buy additional travel insurance. I arrived at Stansted with much trepidation. Check in was easy and I paid to be upgraded (again, terrified I would be in a seat with 5 inches of leg room). The staff were very polite, boarding efficient - no issues with bags being shoved into containers, etc. The plane was brand new, the on board staff so helpful and friendly. Dillon, the purser, was cheerful and professional- a real gem onboard. The airline food was frankly just edible but I bought food with me. The plane was on time in Boston and I can honestly say arriving in the US at night is much better to help overcome jetlag. I would advise taking a small pillow though.

I try to fly budget whenever I can. On this basis, I booked to see my friends in the USA with Primera –– flying from Stansted to Newark. There was no entertainment, so if you do choose to fly with them make sure you put MORE than enough entertainment in your own hands. No entertainment for 7+ hours is ridiculous. There was a horrendous smell whenever the air con blew out 'fresh' air.

If that wasn't bad enough, this is the bad part!

An hour or so before landing, the pilot says that there's a storm over Newark, so he'll keep us updated. Give it half an hour and he says "the storm is still there, so we may have to land at Stewart, but we only have twenty minutes of fuel left." At this point us passengers are confused, why would you say you have less fuel than needed –– that's a way to make people panic! Twenty minutes pass and he says "the storm is still there, but we're just gonna have to give landing a go." We didn't even know where we were landing into!

I flew Norweigan in Jan, if you want to fly budget to New York then go with them – so much better. Touch screen ordering food, free entertainment, no bad smells and a panic free flight!

Had flights booked to New York back in May which were cancelled.

It took some chasing to get Primera Air to arrange flights with another airline which I could have done without, but eventually they put us on a flight with Norwegian Air (who I have to say are a great airline!)
We did have to fly out a day earlier, which meant additional costs for a hotel room.
As per Primera Air's compensation policy, they will contribute 150 euros towards additional hotel costs. It is now two months since our trip and I am still chasing the 150 euros. I have provided them with all the details requests (hotel receipt) and still I am no further down the line! I have sent over 10 emails, and even tried calling their phone number (was on hold for 20minutes then I gave up).
This is not an airline that puts it's customers first.

Avoid at all costs. Rude counter agents, absentee flight attendants. Flight entertainment poor. Generally a bare bones experience fun start to finish. Counter agents in two airports charged outrageous fees to any passengers with even an extra kilogram of cabin baggage and were very rude in the process. Flight attendants very rude when asked for water, which in trans Atlantic flights is not given out except to people who order very expensive meals.

This airline is a scam and should not be allow to stay in business. They are blatant liars and do not respect their customers. DO not fly this airline. You will regret it.

Mahmoud is such a gentleman. Primera Air made my day. Thank you so very much.

I do not have an option of giving a negative star rating, so that is probably saving some grace but this airline company is stingy. More than being stingy, it is highly inefficient.
They wouldn't offer even water for their guests and pre-ordering meals is not available online. You wouldn't even know that the meals must be ordered at the check-in!
Coming to the hosts in the aircraft - not sure why they are understaffed. And because they are understaffed, to attend to their guests will take forever. On a flight that is almost 8 hour long, I wouldn't imagine that minimum things like water, or some light snacks are not served. All that we wanted to have, had to be purchased. While it is great that there is an option of making the purchase, we had to wait for eternity for the hosts to attend us. And by the time the hosts attended us, after attending other guests, nothing was available. The only thing available was some rice noodles, which to say the least was horrible.
One last statement - only this company can compete with itself for being inefficient. Period.

Primera Air cancelled our flight on June 2 for technical reason and to this day of July 18, I have not heard anything from them and I have not received a refund. They said they will respond in 30 days and it is far past that time. I had submitted the receipts and boarding pass that was required and all I got is the auto response email that they received my email. So after emailing and calling in on several occasions being on hold over an hour, today I finally spoke with a rep over the phone. I told her the reason of my call and she says "things like this takes a long time and that I need to wait a little longer". She never asked my name, or booking number to look into the case. She just told me to wait a little longer. I would not recommend this airline. This was my first time with them and my last for sure. I paid for a flight I never took because of their fault.

Absolutely SHOCKING!!!!

Do not travel with Primera Air under any circumstances - They are a truly abysmal. To being, the delays are unreal - i flew Newark to London and a quick google search will show you how badly almost every flight is delayed. That is if you are lucky enough to not be cancelled. The staff at the airports are rude, they do not have a clue what is happening, they are so uninformed. They do not even try to help!

Customer Service - this is the worst part - There is none. They do not respond to any emails. Since they started flying transatlantic and completely ruined their own reputation they have removed any form of contact number from their website!! Claiming for delays is just impossible, i requested compensation 3 months ago for my delays and am still to receive a response.

DO NOT FLY WITH THIS AIRLINE!!!!

This is an update to my previous 1-star review. After now having flown with them to Toronto (YYZ) and back from Stansted, both flights were in fact pretty good. I flew Premium, and the large seat, legroom, food and service were pretty well up with what you would expect from Premium Economy with BA etc. No in flight entertainment, though this does not bother me. The outbound flight left slightly early, and arrived at YYZ even earlier, to the point that we had to wait to be marshalled in. The A321neo was clean and in first class shape (same plane both ways). Cabin service was excellent and attentive. Return flight was delayed due to wrong food being placed on the aircraft, but this may have been a swissport fault (Primera's ground handling contractor at YYZ) rather than a Primera fault.I actually slept on the return flight, and for me sleeping on a plane is rare. A few loose ends here and there (e.g. no ground agent at YYZ baggage claim when one was PA'd for multiple times to sort out a baggage problem), but overall a very good experience, and I would fly with them again.

We were delayed for almost three hours. No online check in and my expensive reserved front seat had no leg room. Toilets stink. Never again. Book Ryanair and be happy.