Primera Air 

if you have not heard this airline is good well you do not have to . never fly or advice to buy ticket from this air line even for free cause your plane may took off after 24 hr. if you lucky. that bad experience all 85 passangers had on 30th jun from Malaga to STN london flight supposed to flight on 30th jun 11 05 am with 0 responce no info. whats so ever . dump us in hotel reception till 12 o clock midnight then kick us outfrom hotel reception to promise flight at 1.30 am midnight on 1st july four times time had been changed after 28 hours flight delay till 16.30 pm on 1st july. for full refund email sent no official reply at all . plesse advice if you have same experience. how do we all get justice for our incontinent.

An absolutely terrible company - I vow to never use Primera Air again.
For the past few months my partner and I have had nothing but trouble with this airline. They have poor communication to their staff, falsely advertise their service, always run delayed flights and cancel their flights last minute leaving poor customers stranded at airports in the early hours with no food or accommodation.

My partner and I had 3 flights cancelled by them with 2 weeks notice - which was fair enough, I got my refund. HOWEVER, the problems began when my partner decided not to get a refund and instead opted for a Primera Air flight to another airport. When she arrived and got on the plane she was met with an old "National Air" flight that looked unsafe - It did not have any in-flight entertainment or headrests even though she PAID for this. The flight took off, circled the airport and then landed instantly as the plane was UNSAFE and had a technical error with the wing. The flight was then continually delayed by about 7 hours and then was suddenly cancelled around 2 in the morning. Poor passengers with families starved at the airport whilst promises of accommodation were being made by the company but were not delivered. There was no communication between Primera Air and Primera Air staff - as they had no clue what was going on and it seemed the passengers knew more than the staff! It was chaos and eventually my partner had to fork out thousands of pounds for another flight to London. It was absolutely disgraceful.

Her next flight seemed like it would go better - wrong. This flight, again (from LONDON STANSTEAD TO NEWARK,NJ) was delayed by about 3 hours, and then another 4 at the airport. Again, she was put on the same shoddy "National Air" plane which did not seem fit for flight. Overall, we have regretted booking with Primera Air for the amount of stress it has caused us and I wouldn't wish that anybody has to go through the same. Take your money and spend it on a quality airline instead of one that leaves passengers stranded and cannot schedule a flight on time. Worst of all - If you are flying transatlantic BE PREPARED to not get what you paid for - be aware you might get dumped on some ramshackle 40 year old plane. Personally, I believe this company shouldn't be allowed to operate, the service is absolutely shocking.

Don't expect a quick reply from them either - they take up to a month to respond to refund requests and their customer service wouldn't answer any of my tweets about their delays, despite them being online. AVOID.

Flight to Malaga from Stansted delayed by 18 hours no info provided sent to a hotel which had no rooms... compensation seems unlikely. do NOT use them. Makes Ryanair look like 1st class.

Worst day ever in my life related to money, transport and information. I prefer to pay more money and simply avoid this awful awful awful company. I suffered a delay of 5 hours, and was increasing to 6, 7, 8, 9....nobody said any useful information about it, they were just doing a really big mess behind the courtains. My money in the airport was leaking like hell, and I had to buy another one in the end wasting so much money in the last minute.......horrible

I have sent my lawyer after them and hired a second lawyer just to mess with them. To me it's not about the money it's about the respect. My lawyer is a good man and he has a family so I don't have any problem giving him my money

Flight from Stansted to Alicante. 15.15 flight time. Told at 14.30 flight delayed and more information would be at 14.45. Then 15.15. Eventually we were informed at 16.00 that the gate was open for boarding. Once we were at the gate, we were then held then for another 3/4 hour. All the time there was no information being given. We eventually took off at 17.00 hours and was offered still no reason for the delay. But the plane was another a Primera Air. It was a very old plane. We had paid extra for our seats but were then told that the seats are no allocated. No service on board. However the airline gave everyone a free cup ( if you could call it that) of tea or coffee. It was a sip in the bottom of the cup.
WILL NEVER USE AGAIN

We had the most terrible start of our Holiday EVER!!!
First you delay the fligt, later cancel it!
With the best option for a week after!

I can tell you for sure we and the rest of my Family, frinds and everybody I will talk to tell them this storry and WE WILL NEVER USE YOU AGAIN!!!!
+ 500 pepole has hear my storry, and I belive the other 150 pepole on the flight has done the same!!!

Shame on you BAD and RUDE SERVICE.

I RATHER PAY 10000 DKK EXTRA THAN THOUSING YOU COMPANY!
All tours trips as bravoturs, if we see any sign of your Company, we´ll coose andtoer destanation / trip.

Bravoturs is also an no go for us, nothing can make up for this, there service was as bad as yours!

Thank you for making our Holiday LIKE Sxxx!!!!!!!!!!!!!!!!!

Same experience as some below. Was part of cancelled flight from Stansted to Newark. Only found out hours before the flight that it was cancelled and was given no resources to get home besides a suggestion to buy my own ticket and hope for reimbursement.
The 1500 EUR that they say they'll pay for each ticket you buy on your own is nowhere near enough to get a ticket transatlantic on such short notice. Their customer service is terrible. Hours on hold, no email responses, etc.

I will forever suggest people avoid this airline and will continue to hound them for my reimbursement.

This airline is AWFUL! Our flight to London was delayed 6 hours, only offered $10 airport voucher. When first purchasing our tickets we had paid extra to sit together (my husband, 2 year old daughter and myself) and they had us not sitting together when we got to the airport and told us we did not pay for that or our baggage. All lies, but they did switch our seats so we were together. We lost an entire day visiting with my husbands family in England. We then flew to Italy via easyJet. Our way home from Italy we had to return to London airport for a layover to get on our Primera flight back to Newark. We arrived in Stansted to find out our flight was completely CANCELED!! They sent out zero notifications to us (including the first delayed flight) gave us a piece of paper with numbers on to make a reimbursement claim, and told us WE HAD TO FIND OUR OWN FLIGHTS TO RETURN BACK HOME. We couldn’t find a flight till the next day which also was at a different airport an hour away. We then had to find a hotel to stay at for the night and get a taxi over to that hotel by the different airport. Our new flights alone were $5600, more than double then our original flights total and Primera did NOTHING to help us. Again, we were also traveling with our toddler. I wouldn’t recommend this airline to my worst enemy and from what I’ve read from other people, I wouldn’t be surprised if this company has some major lawsuits coming their way. They are stealing people’s money and have extremely poor customer service.

Booked Newark to London Stansted, the flight over was fine. On the way back they cancelled the flight on the day, just 6 hours before the flight time and they give you no help, no refund, they tell you to go buy a new one way ticket, which of course costs a fortune, and then you find out Primera Air take 4 to 5 months, or never to give any refunds and the 600 Euro they owe each passenger of a cancelled flight per EU law, apparently they almost never pay that either. I emailed them only to get an auto generated message saying you may or may not get a reply within 30 days !!! So this mob are total crooks, they leave you high and dry with no help, not even a hotel. if you didn't have the money to get home then your essentially left stranded and you have to find your own way home. Needless to say I will never fly with these evil crooks again

More information: so having talked to some people here's what's going on - Primera has a tiny fleet and if a plane cannot run, under EU law they are required to provide hotels, food, expenses, they are required to provide a new flight home and 600 eur per passenger compensation, all of this is EU law and even on the Primera website they provide a link to the EU laws - the issue is they just don't follow them at all and they send you a text telling you to book a new flight and promise you up to 1500 euro per passenger, the problem is they drag out any payment for 5/6++ months, if they ever pay, and this is after many calls and emails and many hours of your time, and even then they try to offer you flight vouchers. They also just don't pay the 600 Euro compensation, nor do they ever give you hotel money etc. So here's how to deal with this crooked evil airline that leaves families stranded and are forced to pay huge last minute fares to get home:

1. call your credit card company and cancel the entire original charge an at least get your money back that way as Primera Air will do everything they can to delay or, or they just never reply to you

2. get onto one of the numerous companies that will fight to get your EU compensation money back you can find them on google, they will chase Primera and take a 30% fee for it, but its the only way you will ever get anything back

3. then once you have all your original fees back and you get your 400 euro back per person, then fight them for the balance - but at least you got most of your money back and it will hurt these evil crooks, take your money back and sic lawyers onto them and hopefully people will realize - do not chance your life and family on these evil crooks as they will leave you high and dry and they flout the law and think its funny

18 hour delay, hit another plane on the runway, no communication and disgusting treatment following where compensation that EU law dictates was not awarded and matter had to be raised with Civil Aviation Authority who ruled against Primera. You couldn't pay me to fly with them again.

Flight to US cancelled as I was already on the way to the airport. Supposed compensation won't cover a new flight to get me there on time. No-one answering customer service line. IATA should remove these guys.

Everything was good. It is low cost airline so you have to expect that you will not get food of staff like that. But no delay, nice cabin crew, quiet quick check in and we sit together although we have not paid for seats.

Do not inflict yourself this pain, unless you like to suffer. They canceled my flight not once but twice in a period of 5 months, no answer to my emails. In the end, I had to cancel the whole summer vacation that I had planned since February. I lost $$$$ in internal flight tickets, Airbnb, and non-refundable hotels. I still haven't gotten the money back from Primera Air tickets after a month and a half. Trying to call them is almost impossible, I had to set my alarm to wake up at 3 AM and still they had me on the ph for 45 min.

London-- Newark : No seat recline possible,cold,no entertainment (no TV),delays.....
Never again

Half of baggae content was stolen as baggage went missing filed a claim via 3 different emails. Scandinavian quality utter rubbish pathetic company they don't answer emails. I wrote to CEO even no response. Great service. Avoid. Will now file a claim with the aviation authority then small claims to court. Let's see what happens. Fly ryanair next time

AVOID!! Terrible airline, unprepared and not organised at all. Arrived at airport and checked in to be told flight would be delayed approximately 7 hours, were given no prior warning or explanation. No text or email, even their website stated the flight was on time. Ended up waiting almost 9 hours. They didn't even have a plane available and had to borrow one from another airline, this occurred on the way back too, but with only a 1 hour delay. Plane smelt like fish too.

Absolutely horrendous experience.

Our flight from Standsted was delayed by two hours because the AC broke. Once fixed we taxied down the runway and CRASHED into a Ryanair flight.

Four hours of chaos then ensued as the airline tried to understand what to do. There wasn't a single member of Primera staff available at the airport to support passengers who were left waitinf for a further four hours before any communication at all.

As I was best man for a friends wedding the following morning I made the decision to take a different route (via Bucharest) to Malaga. I was provided with written confirmation that I would be compensated prior to making this additional booking.

Having returned to the UK and made the claim I have now been waiting over 40 days for a response. Having spent over 2.5 hours waiting in the queue (over three different phone calls) I have finally got my first non-automated response from the claims team. They have confirmed I can receive the minimum compensation of 400 euros per passenger.

There was absolutely no mention at all of compensation for £1000 incurred in making alternative travel despite written confirmation they will do.

Solicitor now instructed. You can't actually make this stuff up.

Very long delay, unhelpful customer service and does not pay the required compensation

Alicante to Stanstead 3rd June 2018, 3 hours delay, only offered 1 small paper cup of coffee and I small bottle of water for my 5 year old grandson, then charge everything for snack, etc on board. Have been chasing compensation/refund for flight delay only to be told by each email high volume response 30 working days. When I try calling their customer service line hold in a queue for over 30 minutes before I hang up each time as no one answers their phone lines. Appalling service and ZERO customer service. Will not be using this airline again, even though I travel to Spain 3 times a year