Primera Air 

I read some of these other reviews and was a bit scared after booking my flight. But for the price, on a pretty last minute trip to Paris it could not be beat. I also said to myself as long as I get there and back alive and on time I will leave a 5 star. In a way this airline exceeded my expectations.

Yes, there is no online check-in // even with just a carry-on. Yes, you will need 3 hours. Yes, the AC could have worked a little better, Yes, the seats were cramped. However, there was definitely a TV, USB power charger, and I didn't find the prices on the booze expensive. These were both direct flights and did not get cancelled. At the price I paid, I will DEFINITELY use primera air again!

Shocking airline, severely delayed like most of their flights seem to be. We were told the crew were late getting through security and wouldn't be much longer, then an hour later they changed the story to them being in transit to the airport. Some of their staff on the desk said the plane hadnt even turned up. Hard do know whats a lie and what isnt. They are clearly happy to lie and fob off customers while you sit in the airport waiting for your flight to turn up. Also aircraft very basic, no entertainment and no legroom. After the 5 hour delay we are due compensation as per EU rules but nearly 2 weeks gone by and no response to multiple emails. We have now passed this to solicitors. Fraudulent airline that needs to be closed down.

LYING COMPANY! REALLY BAD SERVICE! NOT PAYING COMPENSATION! REALLY BAD COMMUNICATION! On the 9th of august 2017, Primera Air wrote us that they would pay us compensation for delayed flights. They said it would take up to 16 weeks. It has now been 42 weeks! What is going on!!!??? On january 2nd 2018, after writing to Primera Air several times, they wrote they would get in touch with us in 2-4 weeks. We still haven't heard anything!!!! We still haven't received our compensation!

Terrible Terrible it is. It seems to be a fraud company. Since they are not accessible neither through mail or on telephone. I want to get my dates changed or cancel it. can anybody tell how did they cancelled their tickets?

My mother lives in Birmingham, so I always flew over there every summer on United. Was disappointed when United cancelled service but found that Primera had, supposedly, started service - and at a lower price. So it looked good. Alas, it was not a pleasant experience.
Problems started when they cancelled the original flight I was on. They are difficult to communicate with, impossible to reach by phone and very slow to respond to emails. But I rebooked anyway.
Then, a scant 2 weeks before I was due to fly, they cancelled the service altogether, leaving me to scramble to find another way to get there (they did offer to rebook me through Stanstead but, again, impossible to reach them by phone so I was unable to try this - hope I get my refund).
Obviously I will never fly them again, even if they do resume the service to Birmingham.

Booked our return flight from Birmingham to Newark and paid to fly Premium. This included extra wide seats, extra leg room, foot lifts and ‘premium’ meal. Arrived at check in to be told that there were no planes belonging to Primera flying from Birmingham, and the service would be run by National Air. These did not have any premium seats on board and there have never been any flights from Birmingham with this facility. THEY ARE STILL ADVERTISING AND CHARGING FOR THEM THOUGH!!!! How can Primera Air possibly get away with doing this? As I write this, I’m sitting in Newark airport, waiting again to board a National Air plane, exactly the same as last time. Ultimately I’ve paid for extra leg room seats. The Primera representative told me to claim for the cost, but seeing the other reviews here, I don’t hold out much hope. I’m so shocked that they can get away with this.

TRAGIC, AVOID!!! My flight got cancelled, I was rescheduled to land at a different airport with a promise of refunding my journey to my original destination - now they decline to pay.

Furthermore, the leased aircraft looked absolutely horrible, I am surprised that they are allowed to carry passengers on those wrecks. Of course, we were not informed that the aircraft will be different to the one which was specified on the booking.

We paid extra for seats - unsurprisingly, we got different seats.

Customer service - at least 1.5h of waiting on the phone.

Cancelled my flight with a few weeks to go with a really poor email that suggests they couldn’t careless....I’ve read reviews on other sites and it seems they are generally shocking...pay a bit more and avoid theses like the plague or you will have a bad experience.

Unacceptable!
Couple of hours delayed bouth ways on the same trip, how is that even possible! On top of that they DO NOT HAVE ONLINE CHECKING!

Worst airline I've ever dealt with.

I booked my flight to BHX from NYC three months ago.

This week, a week before I'm due to fly, I'm informed the flight is cancelled.

Communication with the airline is almost non-existent and they're STILL selling/advertizing for flights for the one that was cancelled!

This is disgusting.

After seeing a lot of bad reviews for Primera Air, I was a bit worried, but our flight from London Stansted to New York went very well last week.
No entertainment onboard but for that price it was expected. Plus, each seat has a usb port to charge your phone so it was really useful.
The planes look new and lovely, the staff is helpful and we arrived on time. We got a bit of a delay on the way back but this was due to passengers leaving the aircraft at the last minute and having to get their luggage remove from the plane. Nothing to do with the company so all in all, great experience, would use again!
I really hope they sort out their planes on the other routes as it's a shame they've had to cancel so many flights in the past few weeks.

Terrible Airline:
* Changed the flight times,
* No online check in, you have to wait in a queue if you only have carry-on baggage,
* Flight home was delayed 4+ hours, no explanation or apology, just sent passengers a text saying 'operation issues',
* They don't answer their UK customer service phone-line,
* No drinks or food offered on flight home (which departed at midnight).

Joke of an airline, do not put yourselves through it! They look like they've never done it before... Never again!

Worst Arline EVER cancelled my flights twice in six months. Can't ever get through to customer services on the phone. Their number just gives a busy tone the time it did connect i was on hold for 2hrs to be cut off just as I got to the front of the que. emails also go unanswered

Avoid at all costs. Just cancelled transatlantic flights to Canada... no communication only press. My wife is a journalist and escalating to Martin Lewis tv show. If we don’t get a full refund we will take legal action and escalate with section 75 on the credit card.

Seriously - worse than Ryanair. In January, they informed me tha one of the flights booked for August was cancelled and I had to go through the hassle of emailing them (you can't ever call them!) to get my flight re-booked. Now, they cancelled both flights as they don't have enough planes! Avoid them like the plague unless you are happy to have a late cancellation and then pay through the nose to re-book with someone else. If they cared about their customers, they would first of all provide a phone number to call and secondly compensate customers for the additional costs incurred. Pirmera Air are cut-price and incompetent and I now wouldn't fly with them unless there were no other airlines in existence.

Cancelled at the last minute and poor communication systems

DO NOT USE. Flight Cancelled with 4 weeks notice. If I do not get my refund I will be taking legal action!!!! They are stating a delay of airbus and will rescheduled flights out/to London. However after reading reviews this seems to be a standard excuse!!!!!!!!!!!!!!!!!!!!

I don’t know where to start... it’s been awful since the morning I received an email stating the flight would be 4 hours late, with a departure at 3 am instead of 11pm, I tried to call the airline to find out if I could arrive at midnight for the check in, they put me on hold and for ONE HOUR, a message was telling me that I was 4th in line, thank you for ma patience... so I didn’t want to take a chance and I showed up at the check in at 9 pm, it took 2 hours to check the bags, computer failure, we haven’t boarded yet and I expect the worst in the flight, I booked 2 premium seats and the price was really attractive, next time I’ll stick with the big reputable airlines. I just pray I’ll arrive in Paris safely....

If I could give less stars I would. I was on hold waiting for customer service for 2.5 hours in total and got hung up on 3 times. I could manage my booking online. The check in desk opened an hour late. My gate was changed with out notifications to a different terminals and the airline claimed it was my fault for not knowing the update. They will not fix the mistake or help to get me home. AVOID THIS AIRLINE AT ALL COSTS.

Worst airline in the world
Flight delayed for more than 2 hours, no reason given.
Very rude staff in checkin, looks like they have hired hooligans
Air hostess equally rude
Seats very hard, like made with wrought iron can even sit for more than 10-15 mins
Travelling for 7 hours was a torture
Baggage took almost an hour to come
Will never travel in this rubbish airlines again in my life, even if they give it free
If there is an option to give minus stars these guys will get a minus 100.
This airlines should be banned.