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Primethorpe Paving Reviews 

284
•
TrustScore 4.5 out of 5

4.5

Landscaping Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are well-made, cut to exact specifications, and look great. Many reviewers found the ordering process easy and efficient, appreciating the helpful staff and clear communication throughout. People consistently highlight prompt and fuss-free delivery, often arriving earlier than expected with accommodating drivers. However, some customers experienced issues with delivery, including unexpected delays, items sent to the wrong address, or high charges. Others reported receiving damaged or imperfect products, such as broken slabs or coping stones, or being short on ordered items, with some also noting unclear product descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and efficient deliveries... See more

Order

Customers consistently note positive experiences with order, highlighting the simplicity and ease of the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Rated 5 out of 5 stars

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn... See more

Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(284)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Slate hearth , very happy customer

Before placing an order for slate hearths, I dedicated some time to researching different companies and reading customer reviews. I must say, I was extremely impressed by the exceptional level of service provided by Primethorpe Paving. Not only did they deliver the hearth in the exact size as agreed, but it also arrived on time and was packaged exceptionally well. Moreover, their customer service team went above and beyond, displaying remarkable professionalism. I will definitely be recommending Primethorpe Paving to my friends and family, as their dedication to customer satisfaction is truly outstanding.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

All as expected

Ordered tiles and they came as expected with no breakages. Good quality tiles. Nothing more to say really.

April 9, 2024
Rated 5 out of 5 stars

Great experience

Great show room to make your choice, fast delivery and helpful staff will do anything they can to help all you!

April 15, 2024
Unprompted review
Rated 4 out of 5 stars

…hearth

happy that they left it but not in full view ft the roads mind you with the weight nobody was going to steal it on their own

April 4, 2024

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