Primethorpe Paving Reviews 

PAY ATTENTION AT DELIVERY, BE THERE AND RECORD THE OPERATIONS.
When the driver arrived for delivery of tonne bags of sand and tiles, I opened the sliding gate in front of him and everything was working perfectly. When he left one post was bent causing the gate to overrun out of the guide and not closing properly in the guide on the opposite post. The driver denied responsibility and the company said that without a video reporting the incident, they do not recognize liability. So I have to pay for the repair.

UPDATE: One person from the sales team of the company stated that the driver who made the delivery had knocked off posts fences and even a wall in other properties as well. SO RECORD THE DELIVERY.
In my instance they stated they have proof they have not cause the damage by they refuse to share them.

Update after the answer: yet they are not willing to share their proofs.

It was so easy to navigate the Web site and to buy what you want. Very good customer experience in letting you know what's going on.

Service is top notch. product is good, ease of order is good, delivery was good and most of all price is good. I would use again for any more projects

The pavers are good but the delivery was not so good, just left outside our gates, did not bother to ring to tells us they were there.

Wow! What a hidden gem.
Searching online for a fire place hearth and discovered this company. Must of spoken to 4 or 5 members of staff all as helpful as the next. Great products, Fantastic quality, great price and an unbelievable service.
Thanks again for all your help

Very smooth transaction delivered on time.

Very friendly and helpful with explaining the difference between the choice of materials. Thank you

Great customer communication service with quantity required for our garden footpath edging. Best web price. Delivered on time as advised. Delivery team member very helpful in placing pallett exactly where required. Top buying experience and excellent product.

Great product delivery wasn’t on time team was helpful got fast delivery refund back would recommend

Good delivery though few short and couple too small to use ...

Free delivery and goods arrived in a reasonable time - unbroken!

Verry good and fast delivery

Excellent product and good communication about delivery

The whole process was seamless and straight forward. We dealt with Kelsey who kept us updated every step of the process, answered all of our queries and our hearth was delivered exactly as planned. Would gladly recommend and shop again.

Ordered and paid for 2 bulk bags of blue slate to be phoned the next day to be told they don't deliver to my address I check and read thur there delivery description nothing to say they don't deliver to ni unlike all other places that don't deliver they did not make this information accessible now I've to wait 3-5 working days on a refund waste of time

I ordered a hearth from these guys and I have to say that their customer service was outstanding. The communication was superb from start to finish and team members that I spoke to including Kelsey, Donna and I think a chap named Lee, were all exceptionally professional, courteous and knowledgeable. I had a couple of changes to my drawing and decided to opt for delivery after I'd already stated that I would collect and these issues were dealt with immediately and very easily. I wouldn't hesitate in using these guys again and it's no wonder they've got 5 stars on the reviews. A pleasure to do business with!

Item delivered on time and item was as described

Product is good quality and the delivery man was very helpful, respectful and efficient.

Great service, excellent range of products.
Would definitely recommend if you’re doing any landscaping

I ordered the wrong item and their customer service is second to none. Polite, professional and prompt. Excellent. Thank you. Highly recommend