Primethorpe Paving Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are well-made, cut to exact specifications, and look great. Many reviewers found the ordering process easy and efficient, appreciating the helpful staff and clear communication throughout. People consistently highlight prompt and fuss-free delivery, often arriving earlier than expected with accommodating drivers. However, some customers experienced issues with delivery, including unexpected delays, items sent to the wrong address, or high charges. Others reported receiving damaged or imperfect products, such as broken slabs or coping stones, or being short on ordered items, with some also noting unclear product descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and efficient deliveries... See more

Order

Customers consistently note positive experiences with order, highlighting the simplicity and ease of the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Rated 5 out of 5 stars

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn... See more


Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(284)

124 reviews in the last 12 months

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Rated 3 out of 5 stars

Product was good, but check your delivery

Product was good, but delivery expensive and upon opening one item was damaged. Unfortunately the builder wishing to get on, put the damaged stone to one side until I arrived home.
Sadly as we had not taken a photo when opening the pallet, no replace, no refund.

Had the pallet been unloaded at the time of delivery we would have seen the damage, had there been a notice to say unload and check, we would have known to check, even though we took a photo of the damaged it, its down to me...
Not a good experience.

January 15, 2025
Rated 5 out of 5 stars

Excellent experience and quality of stone.

The ordering process was straightforward. The sandstone I ordered matched well with a previously ordered batch (not always easy given natural variations). I opted for expedited delivery which arrived within 48 hours. The courier was excellent and I am a very happy customer.

January 13, 2025
Rated 5 out of 5 stars

110% Customer service

Ordered Grey slate fire hearth, the whole experience was easy to order with fantastic communication, via email.
A good quality product that’s a good price. The thing that really sets this company above others was I scratched the slab whilst unpacking with a Stanley knife & they couldn’t have been more helpful on how I could rectify this, even sending me stuff to correct on them!!
Thanks again

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Black limestone setts

Setts arrived safely in wooden crate with no damages. Palletways unloaded exactly where asked to .
Setts varied in width and thickness but that is to be expected with a natural product.
Overall I'm happy with the quality and service provided .

October 2, 2024
Rated 5 out of 5 stars

Great company to deal with

Great company and would certainly use them again. Good price and very thorough in agreeing the dimensions I had submitted. Delivery was very quick and the slate hearth fits perfectly. Very pleased...👍

August 3, 2024
Unprompted review

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