Primethorpe Paving Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are well-made, cut to exact specifications, and look great. Many reviewers found the ordering process easy and efficient, appreciating the helpful staff and clear communication throughout. People consistently highlight prompt and fuss-free delivery, often arriving earlier than expected with accommodating drivers. However, some customers experienced issues with delivery, including unexpected delays, items sent to the wrong address, or high charges. Others reported receiving damaged or imperfect products, such as broken slabs or coping stones, or being short on ordered items, with some also noting unclear product descriptions.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and efficient deliveries... See more

Order

Customers consistently note positive experiences with order, highlighting the simplicity and ease of the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Rated 5 out of 5 stars

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn... See more


Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(284)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

A good team to work with.

The communication from the point of ordering was excellent. There were some challenges with importing for them but I was kept fully informed and the materials were excellent.

August 4, 2025
Rated 5 out of 5 stars

Helpful staff, great product

Visited prior to purchase as we live locally, friendly helpful staff, shown the relevant colours of hearth to help us make the correct choice. Ordered online and collected our order again staff happy to help and really pleased with product received.

August 4, 2025
Rated 5 out of 5 stars

Exactly customer service

Exactly customer service. Kept me updated with shipping details. My tradesman was very impressed with the packaging. Not a single crack or mark on any of the 60 tiles I ordered. Highly recommend!

May 28, 2025
Rated 5 out of 5 stars

Good to purchase samples.

It was pleasing to be able to purchase samples of the stone/slate which helped me to make a decision re my choice of slate hearth.
Very good information pack sent online.

May 28, 2025
Rated 5 out of 5 stars

Easy ordering

Easy to place order .it arrived well packed and secured to pallet and fast delivery.ordered how many edging stones as needed where other companies only sell a minimum of 90. Great company would use again

May 28, 2025
Rated 5 out of 5 stars

Amazing selection of paving and terrific service

Collected 3m² of Vajiya Gold slate from Primethorpe Paving today and couldn’t be happier with the service. The selection of paving at the farm was impressive, and really well organised. I phoned ahead a few days ago to check stock, and the woman I spoke to was incredibly friendly and helpful. Today, the team were just as great! They offered advice on how to load and safely transport the slate in my car. Highly recommend!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb. Slate hearth arrived quickly, in perfect condition, excellent protective packaging and the perfect size. Thoroughly recommend this company!

April 28, 2025
Rated 5 out of 5 stars

Great Customer Service

We recently ordered a sample from Primethorpe Paving. We called in to discuss this and they were really helpful. The sample arrived very quickly and the cost was reasonable. We are now looking to visit their showroom, they appear to have a very large range of pavers and at very good prices. Very pleased with the service so far and would recommend.

April 28, 2025
Rated 3 out of 5 stars

There was a fine surface crack at one…

There was a fine surface crack at one of the internal corners which I’m still trying to polish out with the extra bottle of oil sent out after I questioned the finish. Customer service were too quick to suggest that my moving the stone could be the cause even though it was seen while still on the pallet. I’m also not yet convinced about the finish on the visible edge face. I’ll have to try oil there too.

April 1, 2025
Rated 5 out of 5 stars

Outdoor kitchen worktop…

I had a relatively complicated kitchen worktop need and Primethorpe were incredibly thorough in checking my measurements, highlighting my
Errors and giving me advise.

The finished product looks great and they delivered within the timescales they said they would.

Really happy with a unique worktop.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and value for money.

The delivery was as described, no problems whatsoever.
When calculating the size and measurementsvof my hearth, they were checked on a phone call back to me. I had full confidence that everything was in hand and under control.
The slate hearth was of great quality and good value for money.
I would happily purchase again

February 12, 2025

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