Printerland.co.uk Reviews 9,284

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 297 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, competitive pricing, and the ease of ordering through the website. Many highlight the excellent service, noting that staff often provide helpful advice, even recommending better or cheaper alternatives than initially chosen, ensuring satisfaction with the purchase. The delivery service is consistently described as quick and efficient, with many experiencing next-day delivery, often without extra charge, and receiving timely updates. However, some people were dissatisfied with issues related to returns and customer support, citing difficulties in arranging pickups for faulty items and a lack of cooperation in resolving problems. A few other people also felt that the company's responsibility extends to the courier service they employ, expecting a smoother resolution process for delivery and return issues.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers describing it as fantastic, excellent, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its simplicity and ease of use,... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went online with Printerland to look for a replacement printer for an old (and expensive to run) laser printer. Used the chat function and was recommended a product that was more expensive than I was... See more

Rated 5 out of 5 stars

Unexpectedly needed a new printer just before Christmas and Printerland had a really good deal on an HP model which ended that same day. Saved nearly £100 on usual price. Ordered on Friday evening, ex... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly needed a new printer just before Christmas and Printerland had a really good deal on an Canon model which ended that same day. Saved nearly £100 on usual price. Ordered on Friday evenin... See more

Company replied

Rated 5 out of 5 stars

I originally ordered a printer where the description from the manufacturer was not very clear. The printer could only scan A5 sheets through the feeder, a major deal breaker. Someone from printerland... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

GGood Company, Good Service

Great service from a competitive company that does what it says on the tin, but well.

March 20, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the 5-stars Dave. Happy printing!

Rated 5 out of 5 stars

Great pricing. Even better service.

Needed a printer. Bought one on Printer land one evening for slightly less than Amazon. And glad I did. They rang the next day and recommended a different printer for the same price which used cheaper toner and had better features. Rare to get service like that these days. Printer turned up next working day. All up and running. Wouldn't hesitate to recommend this company.

March 18, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the great review Ian, I'm delighted to see our advice went down so well. Enjoy the new printer!

Rated 5 out of 5 stars

These folks really live up to their reputation

These folks really live up to their reputation. I bought a Canon Colour Laser, which was advertised at 1200dpi but was actually 600 dpi (seems like virtually all colour lasers are). Huge, heavy item. I was nervous about returns. Printerland answered phone in seconds, arranged collection next day, and refund was in my account following day, not a peep or question from them. They made what could have been a nightmare smooth and effortless. Will definitely come back to shop here.

March 19, 2026
Unprompted review
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Reply from Printerland.co.uk

I'm glad we managed to solve the issue for you so promptly Gaurav, please let us know if we can be of any further assistance.

Rated 5 out of 5 stars

Second time with them

Second time with them. It was a quick delivery, everything as expected. Smooth service.

March 14, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for returning to us Claudia, we really appreciate your support.

Rated 5 out of 5 stars

Next day Delivery

Next day Delivery, competitive prices, smooth payment system, very pleased with customer service and product.

February 9, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Christine, thank you for the lovely comments and 5-stars, I'm glad you enjoyed your visit!

Rated 5 out of 5 stars

When searching for new printer online…

When searching for new printer online felt a little overwhelmed so phoned Printerland and once i had spoken to one of the team who guided me to the correct product that was needed for my business ordered the printer and it was delivered very quickly and i am very happy with it and the service i experienced with Printerland
Thank you
Regards
Tony

March 12, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the feedback Tony, we really appreciate your comments and stars. I'm glad we managed to narrow down your search in the end. Let us know if you need anything else.

Rated 5 out of 5 stars

Easy To Contact - Knowledgable Sales People

Easy to contact - Sales Person (Carl Bannon) proposed an alternative printer. It was delivered quickly. Easy to set up I’m really pleased with the results so far.
Would definitely recommend Printerland 5*****

February 11, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Karen, I'll pass on your comments to Carl who will be delighted to hear his recommendation has been taken so well. Enjoy the new printer!

Rated 5 out of 5 stars

Website is easy to navigate with great…

Website is easy to navigate with great choice. Payment is easy. Great communication and very prompt delivery. A seamless purchase. Would buy from again.

February 6, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the feedback of the website experience David. I'm glad you founf everything straghtforward. We look forward to welcoming you back again!

Rated 5 out of 5 stars

Dealt with Xerox over their impossibly…

Dealt with Xerox over their impossibly complicated Cashback/Promotion schemes - and Matthew from Printerland (one of the managers) couldn't do enough to help me resolve it.

BUY FROM THIS UK COMPANY WITH CONFIDENCE!!

March 2, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Alan, thanks so much for the feedback, I'm glad Matt helped you take advantage of the promotion. Please let us know if you need anything else.

Rated 5 out of 5 stars

Great service

Great service, considered my requirements for a new printer and provided clear and excellent advice on my options

February 22, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi John, I hope you're enjoying the new printer....and thanks for the review and stars!

Rated 5 out of 5 stars

I would very strongly recommend…

I would very strongly recommend Printerland. They are UK tax payers, and their customer service is fantastic. I would definitely buy another printer from them.

February 1, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the feedback Madeleine...and of course for the amazing 5-stars. Do let us know if we can help further

Rated 5 out of 5 stars

Refund of two cartridges

I bought two toner cartridges for my Lexmark. They didn't work well. Lexmark said it was because they weren't Lexmark cartridges. Maybe it was, or maybe it was a problem with the printer. I any event, Printerland refunded the cost of the cartridges without quibble. This is excellent service.

February 11, 2026
Unprompted review
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Reply from Printerland.co.uk

I'm glad to see we sorted the issue for you Michael. Of course please get back in touch if you need any further support. Thanks so much for the 5-star review.

Rated 5 out of 5 stars

Excellent service from both sales and support

I bought a laser printer at a very competitive price from Printerland, delivery was as promised next day and the printer arrived undamaged delivered by Parcelforce. The printer was advertised with a 3 year warranty and i was unable to find it on the HP website so i contacted Printerland's help Centre and Vincent Kumar, the Customer service representative found the link on the hp website and completed the registration on my behalf explaining fully the process, within 10 days i had the confirmation from HP that the 3 year care package was now active.
Excellent service from both sales and support.

January 23, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the great review Peter, Vincent will be delighted to read the feedback on his support. Let us know if you need anything else.

Rated 5 out of 5 stars

Above and beyond

I ordered the printer at a good price from what I thought was a discount box shifter.
But they contacted me to check that I really wanted the model I had ordered as another might be better value- great service in making me aware.
I received my order the next day. Works perfectly. Very happy customer. Would definitely use again.

February 19, 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Andrew, thanks for leaving us such great feedback on your experience shopping with us, we love to see our customers happy with our efforts! We hope to see you at Printerland again soon.

Rated 5 out of 5 stars

Great service and speedy delivery

I ordered a printer earlier this month and have now had the item for around 2 weeks. The printer is of great quality and I am incredibly pleased with the product which is exactly as described on the website. Delivery was really fast and the item arrived in secure packaging. I would definitely recommend using Printerland if you are in need of printing supplies!

February 10, 2026
Unprompted review
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Reply from Printerland.co.uk

Thakyou for your lovely comments on the product and our service. Thanks for recommending us to others, we really value your support! Enjoy the new printer!

Rated 5 out of 5 stars

Consistent reliable excellent customer…

Consistent reliable excellent customer service from Wayne Toner and his team over a number of years as a customer. Competitively priced printers and accessories and next day delivery from a good courier (usually Parcelforce in my experience).

February 25, 2026
Unprompted review
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Reply from Printerland.co.uk

Wayne will be ecstatic to read your comments Michael! Thanks so much for your amazing review!

Rated 5 out of 5 stars

Quick Deliveries & Good Choice

We are a regular customer and always happy with the choice, service and delivery of printers. Usually with us by next day which is great!

February 12, 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for returning yet again to place an order with us, great to see we continue to meet your expectations. See you again soon!

Rated 5 out of 5 stars

Outstanding Support from Customer Service

The customer service and administrative teams were extremely helpful and supportive. They responded quickly, providing clear and useful information to resolve the issue efficiently.

February 24, 2026
Unprompted review
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Reply from Printerland.co.uk

Good afternoon Nika,

I am very sorry to hear of the delivery issue and for your dissatisfaction with the overall service as a result.

Unfortunately, I cannot locate your order from the name shown on your Trustpilot account, so I have asked Trustpilot to request your order number so that I can investigate this with the aim of resolving it to your satisfaction.

Alternatively, if you could contact me directly at the email address below, that would be greatly appreciated

Kind regards
Matthew
Customer Service Manager
m.ackers@printerland.co.uk

Rated 5 out of 5 stars

Great selection and better prices …

Great selection and better prices than found on other sites for the same model. Quick and easy ordering. Next day delivery was great as we were in need of a printer as ours packed up. Quick follow up invoice. Great customer service with a follow up email confirming delivery and satisfaction. The added offer for extended warranty was a great bonus not to missed too.

February 13, 2026
Unprompted review
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Reply from Printerland.co.uk

Thank you so much for the 5-stars, and for the feedback on your ordering and post order experiences. We're really grateful for your support!

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