Printware 

Very good and speedy service. They will call you if there are any questions.

printware ; first class good products,very helpful,good service.will use again

I have used Printware a few times and honestly can not fault them at all. Delivery is quick, the prices are excellent and the customer care is the best I've experienced (even down to a follow up call to make sure our goods arrived on time and in a satisfactory condition). I wish other companies could be more like this with their customers.

I ordered the printer on the morning of the 10th, and it arrived on the afternoon of the 11th . Some problem with getting the right software, dealt with over the phone by a very courteous young man. A further problem which arose turned out to be a piece of paper jammed in the printer. I could find no information about how to gain access to the paper trail, and had to rely on a friend who discovered how to remove the panel from the back. Since then all has been well. My impression is that this is an excellent company.

I used Printware to purchase a Brother printer for my small business. I hadn't come across them until I was researching printers online, but I'm very glad I did because the service and customer experience provided by Printware has been excellent in every respect. Their UK based customer service line was answered quickly and the customer account manager I spoke to, Rachel Nobes, was highly professional, incredibly knowledgeable and could not have been more helpful. Very rare these days! More importantly for me, I felt under no pressure to buy from them.
Based on the excellent service provided by Rachel and Printwares competitive pricing & free delivery, I placed an order very late in the day, less than 24hrs later the printer was delivered to my door.
Printware is one Company I feel confident in recommending to my friends and I will most definitely be using them again.
So, Rachel Nobes and the Printware team, thank you for providing an excellent customer experience. Nice One, I will be shopping with you again shortly.

I have been using Printware for over two years now and they have always offered great value and a great service. Particularly Jim Brydon our account manager.

the web site said ready to ship, then the doorbell rang with the cartridges. Now I can print again

I thought about rating this as 4 stars but that wouldn't really be fair to the company. I ordered a Brother printer from them and when I checked the order status the following day (by which time it should have been despatched) it was still pending.
I phoned and spoke to Nikki in sales who said that the printer was on back order and that I should have been informed of this. After a brief discussion of other suitable printers I was offered an upgrade to the next printer in the Brother range at no extra cost. This was delivered promptly and on the day I requested.
So the reason for 5 stars is that I believe that any company can make a mistake but that full credit should be given for how the matter is resolved.

Ordered some ink for Xerox printer (Tuesday) - explained that it was due to other (cheaper) supplier being out of stock and as we needed it urgently we were prepared to pay your more expensive price. Failed to be delivered next day (as promised), contacted Printware the following day (Thursday) and was told it was due to late (after 3pm) placement of order. Fine, however, still no ink the following day. Contacted Printware again and asked for Manager to look into problem and to get back to us - no response. Late Friday contacted Printware again - was told this time that the reason for the delay was the ink was out of stock at their distributer, but it would be delivered on Monday. Monday - still no ink. Contact Printware and the best they could do was - "please cancel your order".
Amazed that anyone would deal with this company given this level of incompetence and lack of honesty.

Free next day delivery as promised, excellent service. Enough said.

great prices, the delivery was really quick. No problems at all

I could not have asked for a better service! 11 out of 10.

Ordered a printer from Printware at the beginning of January as they seemed to have good reviews and were the most competitively priced. However, 3 weeks later, no printer and more importantly, no communication as to why. So I emailed they Customer Service department asking why. No reply. Then I instant messaged them asking again.
Finally received a response from their e-commerce manager Anthony Morgan, who explained they hadn't (as they had stated on the website they had) actually had the printer in stock and could not fulfill the order. It is now cancelled.
If communication had been better, or indeed present, I would not have had a problem. But this promise of an item they could not supply and the silence to my inquiries forces this rating.

I've just used Printware Ltd for replacement inks for my printer. Cannot fault the service I got from them. I recommend you use them next time for speedy efficient service.

I chose to purchase a HP multi function laser printer from Printware due to the price and free next day delivery. After placing my order I received an email from them saying that the item ordered was actually out of stock and that they can either source it for me or cancel the order. As I needed the printer in a rush, I asked to cancel the order which the customer service rep confirmed quickly and also mentioned that the money would not be taken from my account. Checking my bank balance the following day I noticed that I was £175 short and after speaking with my bank, learned that they were waiting for a cancellation notice from Printware. I emailed and called Printware to resolve the matter as I needed the money to be available to purchase the printer from another supplier. It is now 4 days since my initial order and I'm still waiting for the funds to be made available. I've been told that I "should" have the money available early next week.

Printware failed on 2 levels here; the first being that they did not update there website with stock availability, making visitors to there website believe that they have more than they actually have. The second being that even though they did not take the money from my account, they have made it impossible for me to purchase the printer elsewhere due to a very slow transactions process. I guess my mother will have to wait for her birthday present this year. Thanks Printware, great job (sarcasm).

Bought SRA3 card, very good price, next day delivery brillant.
The card was in its box, then just in another box strapped up, no bubble wrap to protect it, so about 30 sheets have a bent edge. As we needed the card for a job haven't sent it back. But in the future you need bubble wrap or equivalent to protect delicate paper/card from impacts.

I bought these three items:

2 x Brother HL-5340DL (Part No HL5340DLZU1) @ 124.89 = 249.78
1 x Brother MFC-7860DW (Part No MFC7860DWZU1) @ 178.11 = 178.11

I ordered the HL-5340 printers to replace two HL-5240 printers (which were 6 years old at two of our businesses). I was happy I did not have to buy a newer model of the HL printers as I would have had to purchase a new lower tray (another extra cost).

The order came two days than originally scheduled for as printware.co.uk had to wait for the Brother HL-5340 printers to come into stock. This was okay as they arrived a day before I was due to swap the printers over, so it was a blessing in disguise. I was told when the order was going to be with me by Anthony Morgan who informed me at every progress of the order.

Good customer service and stock availability - two reasons to choose printware.co.uk

They make buying easy and deliver it on time - assessing life cycle costs is also covered - pricing is consistently one of the best if not the best.

I got the paper really quickly, couldn't fault the service at all. Will definitely use them again.