Products are very good and client service is perfect. A bit long to receive articles but besides this everything is good!
Company replied
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I've buying on the site for 8 years now. Moderately happy apart from shipping delays. Returns have always been more complicated than competitors as they have to be approved. Unfortunately lately they... See more
Company replied
Customer service is awful, I demanded to return some ski poles because they where too big, I had a response after 2 weeks and even though I bought over 400 € of stuff I had to pay for the return and h... See more
Seeing some of the negative reviews, I was skeptical - the deal for rapha (cycling wear) was too good to be true. But also too good to be ignored, so I decided to pay with paypal as an extra securi... See more
Company replied
3.5
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9K reviews
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UK watch buyers beware!!!!!
UK watch buyers beware!!!!!
Watch got stopped by UK customs as no tax for the importation of the watch had been paid. Thought they would have taken this into consideration in the origonal price or at least made you aware of addtional charges at point of sale.
Fully expect to pay 20% more than the advertised price and don't expect any help from customer services, you are 100% on you're own to sort it out.
Contacted customer services three times no response left hanging.
Not a good experiance at all, 0 Stars!!!
Update
Paid the tax and the watch is the white version ordered the black version Ffs.
Raging!!!
August 10, 2021
Unprompted review
Reply from Private Sport Shop
Dear Michael,
Thank you for your feedback. We are really sorry for the inconviniences that you experienced with us. We just would like to inform you, that due to Brexit it is possible that the customer has to pay for an additional tax which depends on product(s) and the value of it´s in the parcel. In this case you can contact us with the proof of the invoice so that we will refund you the VAT that you paid on PSS for the items in the parcel.
We also would like to add that your case has been always followed up by an employee and every information was given to you.
In order to apologise for the experience, we have created a voucher on your Privatesportshop account. The code will be visible on your account in the "vouchers" section.
We remain at your disposal for any additional information and wish you a great Day.
Unable to stop daily barrage of spam…
Unable to stop daily barrage of spam from PrivateSportShop - burn in hell!
July 15, 2021
Unprompted review
Reply from Private Sport Shop
Dear client, Thank you for your message. I´m really sorry for the inconviniences caused. Please do not hesitate to contact us at the following phone number +44 (0) 800 808 5593 that we can fix the problem. We remain at your disposal for any question and wish you a pleasant day.
Empresa totalmente recomendadable con…
Empresa totalmente recomendadable con una aplicación fácil e intuitiva
July 4, 2021
Unprompted review
4 Stars only because of the costumer…
4 Stars only because of the costumer service, too stupid to write a adress correctly on the package I waited 3-4 weeks for a order and the parcel was shipped back to the sender because of the falsely written adress. Never got my stuff.
June 21, 2021
Unprompted review
Disappointment
They cancel orders cause they are out of stock, but can't be bothered to send an email to inform you. You'll know when you get a random refund from paypal. And don't expect a refund for the extra money you paid for delivery, they won't include it.
June 8, 2021
Unprompted review
Reply from Private Sport Shop
Dear customer,
I have received your message I beg you to excuse us for this issue, when there is a problem with the stock the clients are contacted. If you were not contacted I beg you once to excuse use us.
Have a good day
Great sport brands for a small price 👍…
Great sport brands for a small price 👍 sometimes deliver times are long, check before you order!
April 26, 2021
Unprompted review
Good Service to Ireland
PrivateSportShop.FR
Products came in time for those with a longer shipping date, items marked 48 hours shipping usually took longer than that to ship. Overall a good service and no issues with returns at all, they provided me with free return shipping label as well!
February 18, 2021
Unprompted review
Completely rubbish and joke
,I done order 2 items in the 10/01/2021 one parcel arrive and the 2 is missing and nobady want to help you.Costumer service is silent-no answer.
1 items (t-shirts) are very poor quality for cost about 25£each.British second hand have better quality.Very disappointing about this company.It was my 1 time but no more.
If you want to loose your money send money to charity and definitely not for this company.
The product (photos from oryginal company) but reality after delivery definitely cheap China.Think 2 times before you bay something from Private Sport Shop.
February 10, 2021
Unprompted review
Reply from Private Sport Shop
Dear,
Thank you for your message. We are sorry to hear that you had a negative experience when ordering on our website. If a parcel is missing, we contact the transporter, so that he makes an investigation to find it. This can take up to 90 days, depending on where you are (and where the parcel is).
We do have to wait for the transporter to confirm if a parcel is lost or not. In this case we, of course refund the items.
Talking about the items, our products come from the brands directly and are cheaper, as they are from a finished collection. If you have a doubt about the quality of an article bought with us, do not hesitate to send us pictures and to explain what is wrong with it in your eyes.
Could you please recontact us, so that we verify what is going on with you parcel?
Thank you in advance and have a nice day.
Lamentable e ilegal
Lamentable e ilegal. Vender ofertas sin stock.
Lo dicho. No compres, es un timo
January 29, 2021
Unprompted review
Fair prices, shipping in order
I purchased a ski mask, the shipping was fast and the product was as expected and in order.
January 26, 2021
Unprompted review
very impressed by the service
very impressed by the service . Items were delivered on times . There were the exact ordered items ( Asics shoes ) . Very happy . I recommend
January 24, 2021
Unprompted review
Private Sport Shop es una plataforma TOP
Private Sport Shop es una plataforma de total confianza. La experiencia de compra es totalmente recomendable y los productos son de marcas de primera calidad.
January 23, 2021
Unprompted review
I won’t give them even one start if I…
I won’t give them even one start if I could ,I done order in the 10/12/2020 still didn’t receive the package, Costmer service bad they know I didn’t receive it and they know that the package one the way return to them they didn’t want refund me till they receive the package I’m advice people to not order from this website this is the last I will not done any order
January 16, 2021
Unprompted review
Reply from Private Sport Shop
Dear Customer, I take note of your message and please excuse us for the problem encountered. I invite you to contact us at 0800 808 5593 to find a solution to your problem.
Very bad experience
Very bad experience. Not only I have received the wrong articles, but they concluded, after 3 weeks of emails and phone calls, that they are unable to provide a prepaid postal service for retuning these articles from Switzerland. Their website claims that these services are included without limitations on the destination. Customer service is asking me to pay for the return be reimbursed afterwards, which will result in more tax payments in Switzerland. When asked to be reimbursed for the price difference between my order and the articles sent by mistake to avoid spending more money, they explained that it is not possible to do so because they do not have a record of those articles. First thing they requested and I did was to send a picture with the barcodes of the articles received by mistake so they could identify them in their system. In conclusion, I have spent 120 euros in articles that cost 40 euros.
I will certainly refrain from using this site in the future and would definitely recommend that you avoid doing so. A total scam!.
December 28, 2020
Unprompted review
Reply from Private Sport Shop
Dear,
We have received your feedback about your order. We are pleased to see that you are in good contact with our customer care who will process your request as soon as possible.
Best regards,
Private Sport Shop
Didn't receive the ordered article
Very disappointed!
I ordered a Suunto Abmit3 Peak HR and received the Version without HR (the Heartrate-Smart Sensor)
The Support wouldn't help at all.
The prices are good, but the service is abysmal.
December 15, 2020
Unprompted review
Reply from Private Sport Shop
Dear,
We have received your feedback about your order. We are pleased to see that our customer care was able to solve your problem. Please be assured this is an unusual situation and that we are working hard to offer satisfactory quality to our customers
Don’t expect refund
Bought a pair of shoes and they were not fit had to send them back but I never received the refund and the customer service was not helpful at all. I don’t recommend this company. I felt so cheated!
December 12, 2020
Unprompted review
AVOID Private Sport Shop they will rip you off...
They sent the incorrect size to the one I requested. 3 calls to customer service , all said they don’t speak English call back. Refused to take my details & have a customer service agent who does speak English call me. So I emailed them....3 times before I got a response.
I was told they won’t modify orders !?! ...I again explained they had sent the incorrect size so I’m not asking for anything to be modified...I want what I ordered....
I had no response to my email for 24 hours so resent it....called customer service again... again told to call back & hope I get through to an English speaking agent..so I messaged them on Facebook...on their page & directly .....no acknowledgement....nothing ....
I emailed them everyday for a week....and called customer services every day for a week....finally success! I managed to speak to an English speaking agent....who the preceded to talk over me & not listen to what I was saying...eventually she grasped the fact they had made the mistake & sent the wrong size....then she cut me off 🤬😡
I’ve since managed to get an email response & they have attached my receipt & free returns postage paid form that was not in my delivery as they stated it should be.
God knows if I will get a full refund ....& when!?.?
I strongly urge anyone NOT to use this company, it’s disgusting how they treat customers, the service levels are the worst I’ve experienced anywhere & the whole experience dealing with them is dreadful.
AVOID at all costs....chances are you won’t receive what you ordered & getting you money back is nigh on impossible.
December 9, 2020
Unprompted review
Brilliant Experience
I ordered a SUP board one week ago to an extraordinary cheap price and I concerned that this offer was too good to be true - but they proved me wrong! Only a few seconds after I had ordered I received a written confirmation and I was constantly updated about the delivery. And only one week later it arrived! I super happy and will definitely be ordering again! Thank you!
December 3, 2020
Unprompted review
l'article que j'ai commandé correspond…
l'article que j'ai commandé correspond bien à la description. parfait
November 25, 2020
Unprompted review
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