PRIVATEUPGRADES Reviews 

Fantastic hotel, fantastic stuff perfectly organised from the absolut best agency Private Upgrade . Working since years with them, they all the times satisfying and iam so happy that I found them . Thanks for being my Travel Designers.

Super experience booking through Private Upgrades.

We Stayed at the Grand Hotel York, they were fully booked so we were not upgraded but the food and beverage $100 on the room and our late checkout which would otherwise have cost £50 were very welcome indeed.

We’ve already booked our next trip and can’t wait.

Book something at a price next minute they send you confirmation and the price has doubled, they claim that the rate I booked was just an average price. When I reached out to them they tried to justify the third night was £0 but they had added the price of the third night to nights one and two. Absolute scammers !!!

Following this review I have received threats of court action. I stick by what I have said in the previous review and I will be taking legal action against your false advertising.

Beware of misleading pricing on this website. I recently booked with their “third night free” promotion, but no real discount was applied. Instead, the cost of the third night was simply spread across the first two nights, significantly inflating the price.

When I contacted them, they claimed I had selected a cheaper promotional rate, but that’s simply not true. There was only one rate option, and at no point did it indicate that the first two nights would cost over €1,200 and €1,400 each. The rate was supposed to be consistent across all nights, but the final charges didn’t reflect this.

Anyone can go on the website and verify this themselves – I have no reason to mislead. Be sure to double-check the pricing before booking, as the promotion may not deliver the savings it promises.

UPDATE

Since posting this review, the company has contacted me multiple times, making unfounded accusations and even threatening “serious legal consequences” if I did not change my review. They have incorrectly addressed me by another name, accused me of leaving multiple reviews (I did not), and misrepresented my comments, claiming I called them “scammers,” which is simply false.

These messages have felt intimidating, and I find it concerning that PrivateUpgrades would respond this way to honest customer feedback. I stand by my experience and believe companies should not pressure customers into changing their reviews through threats.

They’ve even quoted legal terminology, specifically referencing the UK Defamation Act 2013, to suggest my comments could have “serious legal consequences.” This felt like an intimidation tactic intended to scare me into silence rather than address the actual issue I raised.

This is the first time booking through Private Upgrades and to be honest we thought it was too good to be true but were provided wrong..... it is true.
We stayed at Grantley Hall, Ripon
There was a little confusion at check in but after speaking with one of the very helpful contacts at Private Upgrades we were upgraded to a suite. As part of the package with Private Upgrades we also received £80 towards either lunch or evening meal. They select first class Hotels and offer a first class service. Will definitely use them again in the future. Thank you Private Upgrades for making our stay at Grantley Hall even more wonderful.

This review is directed solely at the Hay-Adams. I booked a stay at the HayAdams in DC, using PrivateUpgrades.
The booking was very easy and pleasant.
It included some additional amenities. One of those amenities included a room upgrade, when available.
When we checked in, I inquired about a possible upgrade and was told that the hotel was completely full and that there were no rooms available. Ok, no problem. The original room that I booked, was an Executive Suite. When we got to our room, it was a standard room with a king bed and very small. I called down to the front desk and asked if the room given to us was an Exec Suite. He advised us that no, it wasn’t. I said “well, that’s the room that I had booked.” He then sent someone up, to show us the Executive Suite and we could decide which room we wanted.
1. Why were we not put in the suite to begin with, since that’s what I booked?
2. If the hotel was “completely full”, then how did you have a suite to show us?
I don’t appreciate being lied to.
Of course we switched rooms. The suite was twice a big as the room.
The bed was very uncomfortable. The mattress was really hard.
The first day, we tried to call down to get our rental car brought up, but our phone wouldn’t work. So we had to go down to the lobby and ask there and ended up waiting 15 minutes for our car.
The second day there, we used their complimentary bicycles and rode around town.
My bike chain came completely off and my husband got all greasy trying to put it back on.
The food in the restaurant was mediocre at best.
The lighting in the bathroom was dim and made it very difficult to put makeup on. There was a pedestal sink and no where to place your makeup and toiletries.
For a 5 star and VERY expensive hotel, we expected a lot more.
If you’re going to spend $2400 for 3 nights, you’d be better off staying at the Waldorf Astoria.
NOTE: October 16, 2024.
After publishing my review, PrivateUpgrades contacted me 3 times by email, strongly encouraging me to delete my review on Trustpilot. This review was based on the actual hotel stay and I wouldn’t delete it because I felt that other consumers could benefit from our experience and help to decide which hotel to stay at.
However, PrivateUpgrades seems more concerned with a dissatisfied review than actually caring for their customers.
In reading other negative reviews, their responses are always the same. Derogatory in nature and offensive.

Another great stay organised
with Private Upgrades
Great hotel , great staff everything perfect.
Again Private Upgrades don’t just book your hotel, they are with you all the way.
Thank you Private Upgrades

Outstanding hotel and service
Super relaxing in the middle of Orchard road

The service i received at Crown Plaza - and value for money plus the US$100 credit plus room cost was unbelieveable. Highly recommended this site to professionals i know in Australia.

Cannot recommend enough.
Private upgrades are a MUST!
Do not book anywhere else.
This was my first time booking with them,
I will definitely recommend it to anyone I know, booking.com is dead to me 😂

Excellent service from PrivateUpgrades.

I received a fantastic Suite upgrade at the Ritz-Carlton with superb amenities.

Great value for money especially having the buffet breakfast and choice of lunch or dinner included. It made this stay a beautiful experience. The food and staff were amazing. The rooms were clean and modern decor. Definitely a five star hotel loved it!

Easy to book a hotel for the same price as online, but with several benefits. I ended up getting a double upgrade at the property, which was an unexpected and appreciated.

Wonderful hotel with great service. Pool fantastic.

Always AMAZING ✨
It was so hard to say goodbye. The breakfast 5 ⭐️, both restaurants 5⭐️..
Truly wonderful service & staff which made our vacation even more valuable ♥️

Outstanding from start to finish. Impeccable service, they go above and beyond to make us feel taken care of. We had an amazing trip to Singapore thanks to private upgrades. Looking forward for our next trip.

Once again, Private Upgrades more than knocked it out of the ballpark for our booking at the Hotel Sacher in Vienna. We were upgraded to a junior suite which was the most beautiful room we have ever stayed in. Everything Luca at Private Upgrades arranged for us was perfect- thank you again Luca.

Amazing stay and such a treat. Thank you private upgrades I’ll be booking again with you soon.
Jacq

Arranged £70 food & drink voucher as advertised. Also got late check out.

Fantastic site. Book with them. Prompt contact. I got a great deal