Proactive UK LTD Reviews 2,526

I’ve used plenty of vendors over the years, but ProAV keep winning my business time and time again – and for good reason. When you're running professional video jobs under tight deadlines, you need suppliers who actually respond when it matters. ProAV are leagues ahead of the competition when it comes to communication and support.

Whether it’s a pre-sale spec check, urgent shipping query, or just solid advice on kit compatibility, they’re quick to reply, honest, and totally reliable. No faff, no ghosting – just proper service. In an industry full of generic box-shifters and slow email replies, ProAV actually care about your shoot running smoothly.

They're not just a retailer – they’re a partner I can trust to help me deliver for my clients. That's why they’re my preferred supplier for all things professional video. Top marks.

Very responsive to questions and my order cam very quickly great service

Excellent service from Jordan at Pro AV. Found what I needed easily on the website, rang the helpline to get some extra information. The phone was picked up quickly and their knowledge was good. I ordered the monitor and it was delivered the next day. Faultless service and great price.

ProAv is one of the most professional sales companies I use and have used for the last 10years.
Nick and the team always deliver on time every time and are completely transparent on stock and a delivery date. Even when I have been abroad filming in remote locations Nick and ProAv have delivered urgent replacements of kit that has been damaged or failed so they really are a globel source of equipment sales.
ProAv are always my first call everything and they always deliver

Fantastic shipping, super safe packed and the Lens works perfectly. Thanks for a great deal and for trustworthy service
Andrei , Leeds UK

Fantastic deal, much better value than other UK based companies. I had great friendly communication throughout the process of purchase, packaging and shipping.

Excellent speedy service and a fantastic price

The description of 'whats in the box' was not what I recieved. When I brought this to the attention of Proactive they chose to tell me to send the Zoom H5 back to them and have a refund, rather than to send the items that they advertised that came with the recorder to me. This has wasted a lot of my time.

I ordered a camera that I thought was in stock but once I ordered it, they emailed me to let me know it was out of stock and would take 10-14 days to deliver.

I contacted them asking to cancel and refund the order, since I wanted the camera for a specific event, and they were so fast and so helpful and refunded me literally within 2 hours. Great customer service :)

We have used PROAV as a supplier for over 10 years, Jordan and team always come up with what we require and advise and demonstrate when needed. Would recommend to anyone.

This was a very fast delivery with excellent communications. In time to get on set in time for filming.

We have been using ProAV for nearly 10 years and are always my first point of call. Jordan and the team have always been incredibly helpful and on a number of occasions have gone above and beyond to help out wherever possible.

The tutorial review content they put out as well is always great and informative and actually based on evidence as opposed to just a personal point-of-view.

Fantastic, fast delivery and great value. I had a few questions and gave them a quick ring and there where very helpful. Will definitely be using them again.

The team are always helpful and quick to help with sales and equipment knowledge

It was the only place in the whole of the UK that sold what I wanted. The expectation was 2-3 weeks, it came in 10 days. Reasonable price - fast - I'll shop here again.

At Broadcasting Scotland, we have been dealing with Proav for almost 10 years. In that time, they have been our main suppliers for cameras and live broadcast production equipment for the studio and remote reporting.

We will always go to Proav because, we know we can rely on them for advice and service both before and after purchase.

For he past seven years, we have spoken almost exclusively with our account manager, Jordan Ashmore, and it would be fair to say that our positive experience as a Proav customer, is down to Jordan, who is always helpful, particularly when trying to make complex purchasing decisions, when you cannot afford expensive mistakes.

Staff are always incredibly responsive and helpful. Prices are fair and service is exceptional. Been ordering camera and lighting equipment here for 10 years and consider them a valuable and reliable supplier.

Very convenient for me, and they had the camera I needed in stock. Held it for me as I couldn't come in for a day or so. Good service.

So rare to get great customer service these days but Jordan and the team at Proav are exceptional. I've ordered camera kit a number of times from the company and I've never been disappointed. Communication and speed of processing time is brilliant. Thoroughly recommend!

I was kept informed of my order regularly because of a delay from manufacturer. The lady who kept me updated did so very politely and with care. Because of this I will use Pro av for all my future needs.