Superb Customer Service! Taylor and the rest of team collected my defective Dura-ace front wheel order smoothly. Considering I moved to another country from where I ordered the item originally, it w... See more
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As far as I'm concerned & orders placed over the last 2-3yrs, PBK have been pretty good. Items arrived quickly & in very good condition, using Royal mail48. Prices paid have usually been a lot cheape... See more
Company replied
Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found (the pedals) on Google product search. Delivery wa... See more
Company replied
Prices look good but you do not hold much if any stock. After having to chase my order you told me you were awaiting stock and have since followed up with another message saying the order has been ca... See more
Company replied
Company details
About ProBikeKit (UK)
Written by the company
Pro Bike Kit
Helpful links
About Us
ProBikeKit was founded in the early 1990’s by a small team of passionate and committed road cyclists, and the business has since then developed into a global brand.
We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices.
Why Shop With Us
We provide equally for an array of customers, from new starters in the sport looking for the best entry kit, right through to professionals at the very top of their game.
Our concern is to provide only the best products, by testing them out ourselves and sharing our thoughts and reviews before offering to our worldwide customers.
Our ranges are selected based on the drive to enhance a cyclist’s performance in as many ways as we can – from nutrition and training aids, aero bars to framesets, and wheels to workshop.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.co.uk
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Impossible to be able to contact!
Brought a product from this company and they are quick to take your money but unfortunately I have a fault so I’ve tried to contact probikekit on Email also through my account but it’s impossible to able to send email saying failed postmaster busy try again later and went through my account and go round and round in circles they’re hoping I’d give up which I have and shall Not be using this company again!
February 11, 2024
Unprompted review
Reply from ProBikeKit (UK)
Hello Craig,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
New pedals!!
Very straightforward online experience. I had no problems with the process of ordering new pedals, inputting address and card details etc. Confirmation of purchase was very quick.
February 6, 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Just what I wanted at a good price.
February 2, 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer services on the level of Post…
Customer services on the level of Post Office/Horizon standard. 5 months after retiring a warranty item, I am still without a resolution. Probikekit repeatedly tell me that the case is under review.
August 31, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigation team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
PBK
The price was unbeatable and the…
The price was unbeatable and the shifter was posted out the next day.
January 14, 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great prices and good service
January 7, 2024
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Cheapest on internet for what I…
Cheapest on internet for what I ordered, easy buying process. No free delivery option though.
December 28, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate site
Easy to navigate site, reasonable prices & then a bonus discount, icing on the cake
December 18, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Appauling customer service
No phone number on the website, customer service team is unresponsive. Sent my item back for return over 2 months ago and still not received the refund. Mail service on the website is not user friendly and you just get the same response every time - "we are working on it". Do not use this website. Appauling customer service.
December 14, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hello Matt,
I am sorry to hear of this issue regarding your return.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Right item, OK price
You had what I wanted to buy as a Christmas present at a reasonable price.
December 10, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good website easy to use good…
Very good website easy to use good information on product, also great price
December 6, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very quick and easy to place order
Very quick and easy to place order . Link was sent to me by my son hint for Christmas.
November 27, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Speedy
The part (a couple of levers) arrived with startling speed. Good service.
November 22, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick and professional
November 14, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You generally won’t find stuff cheaper
You generally won’t find stuff cheaper. Sometimes issues with getting the right sizes for clothes, but all round a decent service.
November 12, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered another Hardknott Saddle Bag as…
Ordered another Hardknott Saddle Bag as my first one fits in so much and looks smart on the bike I ordered another for my gravel bike.
November 8, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
no free returns on shoes
I purchased a pair of cycling shoes a few months back but had to return as they were just too big - bigger than stated in the relevant size chart. At the time of purchase, the website clearly stated free returns on clothing items so was surprised to be hit with a £2.99 return fee for the shoes, especially since shoes were and still are listed under the "clothing" category on their website. I queried the charge and the team stated that shoes are considered an accessory and not clothing. Strange they are not listed under "accessories" then on your website. The policy was misleading or disingenuous at best. No wonder they got themselves into financial difficulty this year. Lost a customer for the sake of £2.99 which their policy stated they should pay for.
December 10, 2022
Unprompted review
Reply from ProBikeKit (UK)
Hi Steve,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
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