Probikeshop Reviews 1,632

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I ordered 3 bikes there - all were faulted (misaligned brakes, defective brakes, unbalanced wheels), and when I reported this, Probikeshop did not reimburse me completely. Very disappointed.

Rated 1 out of 5 stars

Not to be recommended. Ordered and received order confirmation then, several days later that they are out of stock. Did not want to deliver the bike anymore. I could have bought the bike for the same... See more

Rated 5 out of 5 stars

The delivery was very fast, got the parcel a couple of days after the order. The packaging was very good, and all the components ordered were in perfect state. I have already mounted on my new set of... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

Seit dem Launch der Website im Jahr 2005 hat sich PROBIKESHOP.NET schnell einen Namen in der Welt des Onlinefahrradhandels in Frankreich gemacht und zählt heute zu den europäischen Marktführern der Branche.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad quality, bad customer service

I ordered 3 bikes there - all were faulted (misaligned brakes, defective brakes, unbalanced wheels), and when I reported this, Probikeshop did not reimburse me completely. Very disappointed.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Not a trustworthy seller, not to be recommended!

Not to be recommended. Ordered and received order confirmation then, several days later that they are out of stock. Did not want to deliver the bike anymore. I could have bought the bike for the same price elsewhere but did not so quite a loss with order cancelled. Not a trustworthy seller!

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

The delivery was very fast

The delivery was very fast, got the parcel a couple of days after the order. The packaging was very good, and all the components ordered were in perfect state.
I have already mounted on my new set of rim-brake alloy wheels (Vision Team 35) the new cassette Shimano 105 R7000 with 11/30 sprocket ratio keeping the default short rear dereiller (no need to swap it for a medium or large one). Changed the old chain with the new one just bought, a KMC X11EL silver, very light indeed, and mounted a pair of Continental set of inner tubes (race) with 6 cm presta valve length, together with a pair of Michelin Pro Race 4 tyres. Had to put a black electric tape (1 turn is enough) around the presta valve at the base) in order to avoid any potential noise cause by the valve touching the alloy wheel while riding bumping roads. My Merida Scultura 400 is faster with this new setting (wheels+tubes+tyres+chain+cassette combination) and I can enjoy better any 2-digits uphill now with the 11-30 teeth cassette. Vincenzo

October 15, 2021
Rated 4 out of 5 stars

Good service but not the best

The website said that the items would be shipped the same day. I ordered them on Sunday expecting them to be shipped on Monday (everything was in stock) but they did not ship until Wednesday and the items finally arrived on Saturday. Normally this is not a problem but it is written in bold letters that all items shipped same day if ordered early. Please if you are not going to have same day shipping don't advertise same day shipping. Other than that they have great prices and really good sales.

January 11, 2016
Unprompted review
Rated 5 out of 5 stars

Sehr gute Kundenservice

Very good shopping experience.
Good price, fast delivery.
Questions answered very promptly, issue dealt with to my full satisfaction.
Definitely recommend and will repeat shop at this online retailer.

October 30, 2015
Unprompted review
Rated 5 out of 5 stars

Schnell!

The service and quality was excellent! Thank you PROBIKE shop, my son got his bycycle quickly and in good shape!😊😊😊😊😊

September 21, 2015
Unprompted review
Rated 1 out of 5 stars

Slow delivery, no customer service.

Do not shop here.
"Shipped same day" promises are a lie.

September 13, 2015
Unprompted review
Probikeshop logo

Reply from Probikeshop

dear customer,

The order was placed on September 7, and the delivery took place on September 10. Our delivery time is 2/3 days for Germany and we can ship same day if the order is placed before noon.

We are sorry for the inconvenience.

We thank you ver much for your order by PROBIKESHOP.

Best regards
PROBIKESHOP Customer Service

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