I ordered 3 bikes there - all were faulted (misaligned brakes, defective brakes, unbalanced wheels), and when I reported this, Probikeshop did not reimburse me completely. Very disappointed.
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Not to be recommended. Ordered and received order confirmation then, several days later that they are out of stock. Did not want to deliver the bike anymore. I could have bought the bike for the same... See more
The delivery was very fast, got the parcel a couple of days after the order. The packaging was very good, and all the components ordered were in perfect state. I have already mounted on my new set of... See more
Do not shop here. "Shipped same day" promises are a lie.
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Seit dem Launch der Website im Jahr 2005 hat sich PROBIKESHOP.NET schnell einen Namen in der Welt des Onlinefahrradhandels in Frankreich gemacht und zählt heute zu den europäischen Marktführern der Branche.
Contact info
Germany
- www.probikeshop.net
Hasn’t replied to negative reviews
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Excellent
Very speedy delivery. I inquired if rim tape would be included with the delivery of the wheels, the agent said it wasn't. Upon opening of the boxes I saw it was, so nice surprise.
magnifique!!!
Best price.super quality.fast delivery.everythong worked out as wished.
Super!
Everything was great! Good, fast and prompt delivery! Excellent service! Thanks!
Excellent!
I ordered I my bike monday and it was shipped to my door by wednesday morning already. The bike was perfectly easy to put together and it was ready to ride after 30 minutes. So I highly recommend Probike Shop!
Great service, can not be better!
Received item. Was something wrong and received directly a replacement without any problems. Can recomment to everybody.
good condition for very good products, communication and service jsut right!
Very good.
Everything is ok. Super prices, especially when stuffs became on sale, then they are very cheaper which is great.
I'll give you a minus or a "4 stars" because I have a problem with something about paying. Problem is that, that I cannot to order something on "cash on delivery". I don't know why, but from last few days that option doesn't exist anymore when I come to step 4. (paying).
I sent you a problem on your e-mail, first time I got fast answer, but next time after three my e-mails to you and still no one doesn't answered anything to me.
Good prices and delivery time
everything worked great!
bought a MTB fork at a real good price, everything worked great!
perfect -everything !!
fast sale, processing and shipping. everything was perfect. thx a lot, great
Als Erstversuch/Neukunde sehr zufrieden/As a first attempt / New customer very satisfied!
Am Samstag, 18.01.14 etwas von DT Swiss bestellt und es am Mittwoch, 22.01.14 erhalten per UPS. Und das auf die Entfernung vom Raum Lyon/Frankreich nach Hamburg/Germany. Sehr gutes Ergebnis. Und die Ware war fabrikneu - wie im Shop angeboten. Etwas mehr Füllmaterial im Karton als Stoßdämpfer wäre noch besser gewesen. Aber alles heil angekommen. :-)
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On Saturday, 01/18/14 ordered something from DT Swiss, and on Wednesday, 22.01.14 received via UPS. And that upon the distance from Lyon / France to Hamburg / Germany. Very good result. The product was brand new - as described in the shop. A little more filler in a box as a shock absorber would have been even better. But everything arrived safely :-)
Perfect! Professional and quick delivery!
Good products, amazing price and fast delivery.
Excellent service, super-fast shipping and best price!
This is how internet shopping should be like... Besides, UPS tracking is one of a kind. And 49 € for Thomson stem oder seatpost is the best I could find.
Everything was perfect, very nice people, no problem.
Everything was perfect, there was no problem, they delivered quickly. I recommend.
Great prices and fast delivery.
Very happy with my Rock Shox Recon purchase. Took only 2 days from France to Germany. Simply perfect, thanks guys!
Everything perfect!
-excellent customer service
-fast delivery
-helpful and friendly employees
-excellent website
great great great . delivery from france faster than around the corner
Fast reliable good pricing one of my favorites shopping bike parts online
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