Procoal Reviews 

115
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

STAY AWAY! This company's charcoal powder PERMINANTELY damaged my teeth. I'm now having to fork out THOUSANDS myself to fix the problem. The company are oblivious to the risks of the powder and the st... See more

Rated 2 out of 5 stars

Great products (I give 4.5 stars). Dreadful (well non-existent) customer service (zero stars). Really shoddy standard of packing so products are arriving damaged for many orders (1 star). Overall 2 st... See more

Rated 1 out of 5 stars

Terrible customer service. I ordered, paid extra for faster shipping (2 days), a week later and the order isn’t even dispatched. I email and contact them several times to cancel or change addres... See more

Rated 2 out of 5 stars

non existent customer service contacted support twice as i did not receive a dispatch notice or the products for a long time. Procoal only sent the products after i had requested a refund via paypa... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

Procoal makes high-quality beauty products using traceable and ethically sourced ingredients.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

115 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(115)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best skin care ever!

Purchased the black head peel away mask a few days ago and since purchased basically the whole range! Very affordable, smells and feels amazing! I never leave reviews on anything but this is great skincare! Love it

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary/Top Class Customer Service

I cannot emphasise enough how fantastic the Procoal customer service is.

After speaking on the phone with Procoal’s Customer Support in regards to an order I had placed, the gentleman I spoke with was incredibly attentive, helpful and polite. He even gave me some additional advice in regards to skincare routine, by which I can get the very best out of their products.

I can’t wait to receive my products from Procoal and will definitely be buying from them again!!!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

* ITEMS NOT DELIVERED *

* ITEMS NOT DELIVERED *

I’ve read some of the reviews on here regarding items not been delivered.
I had the same problem been emailing and calling for days and no reply nor was anyone picking up the phone.

Today I tried calling for the third time, and someone finally picked up!
Actually a nice man who was quite mortified that I didn’t receive my items. He explained that they have just moved warehouse locations and he was so sorry this had happened. I explained that he should read the one star reviews on here as it’s not just me questioning the where abouts of our products.
He refunded me straight away! and I mean straight away!
It won’t put me off buying from here so don’t be put off, it’s just an error give them them the benefit of the doubt to get sorted.

December 2, 2019
Unprompted review
Rated 5 out of 5 stars

a very happy customer

The product was sent promptly and in a very secure package.
I have been using the cream on my son as he suffers from dry and itching skin. He has been feeling a lot better since using it and is asking every night for it. It seems to really relieve him from dryness and itching.
I am very happy with it! Thank you Procoal

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Intensive skin defence balm

I am just trialing the free sample of Intensive Skin Defence balm,
and it seems very soothing on my dry skin and I like the fact that it is all natural ingredients. I would be happy to recommend this product.
I will post another review in a few weeks.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

seems good for dry skin.

I have really dry skin on my face so ordered this balm to see if it would help seeing as tho its supposed to be good for eczema and so far its been good for my face, its smooth you get plenty in the jar which is nice and small to take out and about if needed and dont have any bad smell to the balm. will update once i have used it longer.

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. After trying many natural deodorants that don't work, the procoal deodorant works and lasts perfectly.
Will only use this from now on.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

The product (deodorant active charcoal)…

The product (deodorant active charcoal) is lovely - great smelling, easy to apply, long lasting, and in my experience, doesn't leave any marks. As for customer service - superb and 100% reliable. I had a problem with a purchase recently and had a chat with Yousaf, who is a member of the procoal team. He was 100% professional and great to deal with, and he resolved my issues immediately.

October 24, 2019
Unprompted review

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