STAY AWAY! This company's charcoal powder PERMINANTELY damaged my teeth. I'm now having to fork out THOUSANDS myself to fix the problem. The company are oblivious to the risks of the powder and the st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great products (I give 4.5 stars). Dreadful (well non-existent) customer service (zero stars). Really shoddy standard of packing so products are arriving damaged for many orders (1 star). Overall 2 st... See more
Terrible customer service. I ordered, paid extra for faster shipping (2 days), a week later and the order isn’t even dispatched. I email and contact them several times to cancel or change addres... See more
non existent customer service contacted support twice as i did not receive a dispatch notice or the products for a long time. Procoal only sent the products after i had requested a refund via paypa... See more
Company details
Information provided by various external sources
Procoal makes high-quality beauty products using traceable and ethically sourced ingredients.
Contact info
Unit 5 Westergate Business Centre, Moulsecoomb, BN2 4QN, Brighton, United Kingdom
- 01273 604035
- support@procoal.co.uk
- www.procoal.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my product or a refund.
I have not received my product and countless emails later asking for an update I still have no answers. They have my money with no product !!!
Lovely products
Lovely products, plus they help charities and are ecologically thoughtful. Definitely my favourite deodorant.
Very pleased with Service received
After using rhino skin armour scrub for…
After using rhino skin armour scrub for years (the only thing that worked) it took a very long time to find a product that worked as good if not better! After a stress breakout (yes thats a thing lol) and other products put to use i gave this a try and the results in just 2 days were amazing. Now this isnt a cure for acne but it would work well i suppose, used twice a day day for a week would do wonders! its a small tube for the price but it is well worth it and i would recommend subscribing to it. As with other products ive tried they just seem to tighten the skin which gives the feel of it working, now this Procoal London actually exfoliates the skin leaving it smooth and clean. id also suggest after a week of twice a day usage, drop to every other day when the breakout is gone.
All in all if you're familiar with the rhino skin armour this in my opinion eclipses it! Worth the money could do with being bigger, but still doesnt take the shine off it well worth 5 stars!!
Update after speaking to the managing director about this product I am also happy to give the company and customer service 5 stars exceptional service, this product is very well received! Do buy!
I've been exploring natural deodorants…
I've been exploring natural deodorants for about 6 years now and I am extremely impressed with this product. Easy to use, no waste or mess. Very fresh smell. I'm quite a sweaty person and I find that this keeps me odourless all day long! Will definitely buy again
Deodarent
Have started to use,and its easy to apply,gently perfumed and best of all......works😆😆
Although I am quite impressed with the…
Although I am quite impressed with the actual product, I was disgusted to find that it arrived in a large (>A4) plastic envelope. The main reason I bought this was to avoid the plastic of regular deodorants, yet here is this over sized plastic packaging. Please remedy this, procoal!
very effective deodorant and kind to skin
I’ve been using this deodorant for a few weeks now. It’s very effective and has a subtle fresh herbal sort of scent. Kind to the skin as I usually have dry skin or a rash on my under arms but this has gone now. My only minor gripe on this occasion was the lids of 2 out of the 3 pots I ordered were a bit dented so not so easy to screw on/off. Maybe more padding needed in the packaging?
Great product delivery a bit slow
Poor customer service
The products are good but there delivery and customer service is pathetic. Delivery is £4.99 for 5-7 working days my delivery to 9 working days to arrive it arrived in and opened amazon parcel, the lids where all dented, they didn’t reply to my email asking where my order is, they didn’t send me an email saying it had been dispatched like it says they do on there website I’d recommend buying the products through other retailers.
My second purchase in two years from…
My second purchase in two years from Denmark .... safe shopping and fast shipping. Highly recommenable :)
Very good product.
Very good product.Easy to apply and has nice fragrance.This product has helped clear up my under arm rash I usually get when using deodorant sprays.Thanks.
Great natural deodorant!
Love the product (charcoal deodorant)…
Love the product (charcoal deodorant) but as I had bought it to decrease plastic waste I was disappointed that it came wrapped in a foot of plastic bubble wrap!
Deodorant amazing
Deodorant amazing. Disappointed they use SLS in their hair shampoo. Prompt delivery
Great product!
Great ethical healthy product! Works really well and packaged with minimal, no plastic packaging. Feels much healthier on the skin too.
Disappointing service
I placed my order on 7th August, 13 days ago. The items still haven’t arrived. It took 9 days for Procoal to dispatch the order, and apparently Royal Mail have had the package for the last 4 days. Really disappointing service. Won’t be ordering from Procoal again.
I love the products but slow delivery
I love the products, they are amazing. Service and delivery are very slow. They don't seem to stock the products that I order? I have placed 2 orders now and they have taken a long time to arrive. They contacted me on my most recent order saying they were out of stock on half of my order but I was prepared to wait. It arrived a week later than they said it would be. I still did not receive my complete order though - another item was refunded and not received with my order. Very frustrating and disappointing - I will source the products from another provider or find alternative products from now on.
Not yet received?????
Never received my package despite…
Never received my package despite request for expedited shipment. No response from customer service. Terrible!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







