Procoal Reviews 

115
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

STAY AWAY! This company's charcoal powder PERMINANTELY damaged my teeth. I'm now having to fork out THOUSANDS myself to fix the problem. The company are oblivious to the risks of the powder and the st... See more

Rated 2 out of 5 stars

Great products (I give 4.5 stars). Dreadful (well non-existent) customer service (zero stars). Really shoddy standard of packing so products are arriving damaged for many orders (1 star). Overall 2 st... See more

Rated 1 out of 5 stars

Terrible customer service. I ordered, paid extra for faster shipping (2 days), a week later and the order isn’t even dispatched. I email and contact them several times to cancel or change addres... See more

Rated 2 out of 5 stars

non existent customer service contacted support twice as i did not receive a dispatch notice or the products for a long time. Procoal only sent the products after i had requested a refund via paypa... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

Procoal makes high-quality beauty products using traceable and ethically sourced ingredients.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

115 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(115)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good products

Good products, works well for tooth and skin. Pretty expensive. Overpriced. There are cheaper products on the market with the same quality.

August 10, 2019
Unprompted review
Rated 2 out of 5 stars

non existent customer service

non existent customer service

contacted support twice as i did not receive a dispatch notice or the products for a long time. Procoal only sent the products after i had requested a refund via paypal. I have still not had a reply to my emails. delivery took 2 weeks rather than 3-5 days, I will not order from this company again.

July 29, 2019
Unprompted review
Rated 1 out of 5 stars

Very poor communication plus delivery efficiency.

Well I’m not reviewing the product as it has not been delivered, 2 weeks after ordering, plus I’ve had no notifications re my order at all, plus I accidentally ordered the same thing twice so I contacted the company to cancel one of the orders, but again I had no response.
So poor rating is regarding the communication and efficiency.
Very frustrating as part of the order is for a present!

July 16, 2019
Unprompted review
Rated 5 out of 5 stars

love it

I’m going plastic free and wanted a shampoo bar for my greasy hair I suffer with dandruff and sensitive scalp. Thought I would have to down grade my shampoo experience giving up plastic but this bar is amazing my hair feels great and hasn’t irritated my scalp

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

great charcoal plastic free shampoo

I am increasingly becoming a huge fan of all things charcoal as I really feel like it does remove oil from skin and hair. I was really happy to find a charcoal base shampoo bar and I’m really happy with the results so far

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

Nice and easy teeth whitening/stain removal charcoal powder!

A clean and simple way to whiten teeth. And remove soft/moderate staining. Compared to other so called charcoal, Procoal is straight forward clean grounded powder, with true ingredients, unlike some which are grey in colour and gloopy when used. This is my third order of Procoal charcoal, and I am still pleased with the results.

June 8, 2019
Unprompted review
Rated 3 out of 5 stars

Nothing special

Nothing special, has made a difference but it says you should see the best results after 5-7 days. Been about 8-9 days with brushing twice daily if not 3 times. Pretty averagely priced for this product. Probably won’t buy again and see if I can find another similar product. Might improve after a bit more time?

May 19, 2019
Unprompted review

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