Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
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See what reviewers are saying
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
The lady at the shop was very helpful gave good advice k ew what she was selling very good communication
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
247 reviews
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The young person in the shop was the…
The young person in the shop was the ideal, attentive but not overly so, and very knowledgeable of his stock. Very helpful and a pleasure to talk to. Plus we got great items for a good price.definitely a fiver star experience
January 16, 2026
Knowledgeable Staff
There was no hard-sell and the staff seemed to have a good knowledge of the ranges. They also helped in making my mind up as I went in twice before making a decision.
January 11, 2026
May use AI-assist with repliesRead more
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Absolutely brilliant customer service
Absolutely brilliant customer service, had a few issues but was handled so professionally and efficiently. Would 100% recommend their products. Very happy with our new saucepans
January 9, 2026
Reply from ProCook - Arndale
We appreciate your positive feedback and are so glad to hear that our customer service team professionally and efficiently handled the issues you experienced. We're happy you are pleased with your new saucepans.
OUTSTANDING customer service - James - Manchester Arndale store-
It is with great pleasure for me to express my OUTSTANDING customer experience given by James the manager at the ProCook store at the Manchester Armadale branch. WOW WOW WOW the absolute professionalism demonstrated by James was second to none! I absolutely love the ProCook brand as it is reliable and excellent value for money. I have just bought a new home and needed to purchase a large quantity of ProCook pots and pans. James really listened to and understood my needs. His communication was effortless, clear and concise. James’ knowledge of the ranges of all ProCook products and how they functioned was to an extremely high level. He 100% knew his stuff! He helped and guided me in selecting the right products that suited my needs. My products are FANTASTIC! What a lovely, warm, friendly, genuine, happy, highly professional individual. James is an absolute asset to ProCook and he really cares about his customers. This absolutely shows!!! What a lovely man he is!
January 15, 2026
Unprompted review
Reply from ProCook - Arndale
We're happy to hear that you had such a positive experience in our Manchester Armadale store. It's great to know that our team member provided outstanding support and guidance as you chose your new cookware. We appreciate you taking the time to share your feedback.
Everything I WAS LOOKING FOR WAS IN THE…
Everything I WAS LOOKING FOR WAS IN THE STORE ,THE STORE WAS WELL LAIDED OUT AND THE STAFF WELL TRAINED
January 16, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything you were looking for in our well-organized store and that our staff was well-trained.
Always friendly
Always friendly, helpful staff , never pushy but always on hand if you need help. good quality products at a very reasonable price, it is now my go to store for any kitchen or home items.
January 14, 2026
Reply from ProCook - Arndale
We're delighted to be your go-to store for kitchen and home items! It's great to hear you appreciate our friendly, helpful, and non-pushy staff and our good quality products at reasonable prices.
Amazing
Amazing! The staff is so helpful and our new set of pans is a success in the house!
January 12, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and you love your new pans.
Great value
January 12, 2026
Reply from ProCook - Arndale
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good service the sales assistant…
Very good service the sales assistant was very helpful and pleasant
January 8, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy you found our service very good and our staff helpful.
Nice friendly service,quality products.
January 7, 2026
Reply from ProCook - Arndale
We appreciate your positive feedback. We are so happy you enjoyed our nice friendly service and quality products.
Well laid out shop which is super …
Well laid out shop which is super clean. Everything you can think of is stocked and the prices are excellent. Staff are all really friendly and helpful. Nothing is too much trouble for them. Love this shop.
January 10, 2026
Reply from ProCook - Arndale
We're delighted you find our shop well laid out and super clean. It's great to know you appreciate our extensive stock, excellent prices, and friendly, helpful staff. We appreciate you loving our shop!
Product seems fine and works as…
Product seems fine and works as promised. Only concern i have is about durability. The jar seems very delicate.
January 6, 2026
Reply from ProCook - Arndale
We're happy the product meets your expectations. We appreciate your feedback regarding the jar's durability and will consider this as we improve our products.
Lovely staff member
Very pleasant and helpful assistant found everything I asked for.
January 10, 2026
Reply from ProCook - Arndale
We're glad you had a positive experience and that our assistant was so helpful in finding everything you needed. Thank you for your feedback!
Reply from ProCook - Arndale
We appreciate your positive feedback. We are so happy to hear that our staff was friendly, helpful, and knowledgeable for you. Thank you.
The store has a super extensive range…
The store has a super extensive range of goods but really where it wins is the helpful and knowledgeable staff members. I pop in from time to time and everyone has been super helpful. On this particular occasion I was guided by Saskia who took me through various products till I found what I wanted
January 5, 2026
Reply from ProCook - Arndale
We're happy to hear that you appreciate our extensive range of goods and the helpfulness of our team members. We appreciate you mentioning the assistance you received and that you found what you wanted.
Reply from ProCook - Arndale
We appreciate you letting us know our staff was pleasant and helpful; it means a lot to our team.
The member of staff that I approached…
The member of staff that I approached was, helpful, knowledgeable, kind & courteous, nothing was too much trouble & I was made to feel welcome & valued.
December 9, 2025
Reply from ProCook - Arndale
We're so glad to hear that our helpful and knowledgeable staff made you feel welcome and valued! We appreciate your positive feedback regarding their kindness and courtesy.
Reply from ProCook - Arndale
We appreciate you taking the time to share your feedback. We're so happy to hear you found our staff friendly and professional and liked our goods.
The staff were helpful and attentive…
The staff were helpful and attentive when needed
December 17, 2025
Reply from ProCook - Arndale
We appreciate you letting us know our staff was helpful and attentive when needed! We are so happy to hear it.
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