Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
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See what reviewers are saying
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
The lady at the shop was very helpful gave good advice k ew what she was selling very good communication
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
246 reviews
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Great service from the store manager
Great service from the store manager, very attentive and superb service.
Thank you, I’ll definitely be coming back again!
February 4, 2026
Fork it
The carving fork was on view, I was able to pick the correct item to match my knife set. The price was good.
January 30, 2026
Staff friendly and supportive
Staff friendly and supportive, mentioned offers available. Excellent products.
January 31, 2026
Excellent service and a very good range…
Excellent service and a very good range of kitchenware in this new store
February 2, 2026
It is as promised
It is as promised. A top quality product and so easy to clean even after I seared a prime rib of beef on it.
I would recommend this utensil any time.
January 24, 2026
first of all I had to find the shop…
first of all I had to find the shop when one looks on line it says is is near Next so had to ask the information desk.Love all the things that is in the shop staff very helpful James was very professional I bought the item that I have been looking for.And now I know where the shop is and I might need other products so hence the 5star.
January 27, 2026
May use AI-assist with repliesRead more
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Quick and easy shopping experience
Quick and easy shopping experience, and the 25 year guarantee on our new stainless steel frying pan gives me optimism it'll last longer than others we've used!
January 25, 2026
Reply from ProCook - Arndale
We're happy to hear you found our shopping experience quick and easy! It's great to know the 25-year guarantee on your new frying pan gives you confidence in its longevity.
Reply from ProCook - Arndale
We appreciate you letting us know about our efficient and speedy service; it means a lot to our team that you had a great experience.
The assistant manager at the store was…
The assistant manager at the store was extremely professional and helpful.
January 28, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant manager helpful.
The chap working there was super
The chap working there was super! V enthusiastic about everything as were we! A complete joy, set out fantastically. Now my favourite shop in Manchester!!🙌🙌🙌🙌
January 21, 2026
Reply from ProCook - Arndale
We're so happy to hear that you had such a fantastic experience in our Manchester shop! It's great to know our team's enthusiasm added to your enjoyment. Thanks for making us your favourite!
First time purchasing at ur shop and I…
First time purchasing at ur shop and I love what I bought so much
January 22, 2026
Reply from ProCook - Arndale
We are so happy to hear that you love your first purchase from our shop! Thanks for sharing your positive experience with us.
Staff were friendly and helpful but not…
Staff were friendly and helpful but not hovering .
products showed quality and at a reasonable price.
January 21, 2026
Reply from ProCook - Arndale
We appreciate you sharing your experience! We're so happy to hear that you found our staff friendly and helpful and our products of good quality at a reasonable price.
The staff were very helpful and the…
The staff were very helpful and the products are great
January 17, 2026
I have used the pot, is lovely
The staff i saw in the shop was very helpful and friendly. Explained everything to me. She takes me round the shop. Amazing staff.
January 21, 2026
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