I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
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See what reviewers are saying
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
Shopkeepers are very friendly, polite and helpful. I like to shop in your store. I need more evidence for your products are safe to use for using in kitchen. I suppose I buy anything for cooking that... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
239 reviews
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Store is clean and well organised
Store is clean and well organised. Staff are knowledgeable and friendly.
April 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was made aware that my min procook…
I was made aware that my min procook frying pan dus not work on all cookers .Great little frying pan I used it to fry greater potatoes in it works very well only not to not put as mutch greater potatoes in at one but very happy with how it is to use
April 2, 2026
Reply from ProCook - Arndale
We're happy to hear you like the frying pan for cooking potatoes! We appreciate your feedback about its performance on different cookers and the quantity of food. Thank you for sharing your experience.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Excellent Assistance… We have twice been to Pro-Cook in the…
We have twice been to Pro-Cook in the Arndale Centre Manchester. We received fantastic assistance and advice from James who dealt with a purchase in store plus two home delivery orders.
April 3, 2026
Reply from ProCook - Arndale
We're happy to hear that you had such positive experiences during your visits. We appreciate your acknowledgment of the assistance you received with your in-store purchase and home delivery orders. Thank you for your feedback.
Solid and reliable
Solid, reliable and great price. Salesperson was polite and helpful. Very impressive shop. I will be back!
April 2, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to share your experience! We're so glad to hear you found our products solid, reliable, and well-priced, and our staff helpful.
I had a great experience at the ProCook…
I had a great experience at the ProCook store in Manchester. James was incredibly helpful and really knew his stuff—he took the time to understand what I needed and guided me towards the most suitable products. He also made sure I got the best value for money by pointing out the available discounts, which I really appreciated.
Customer service like this makes all the difference. I would highly recommend a visit!
April 2, 2026
Unprompted review
Assistant very helpful
Assistant very helpful, knew exactly where to find what I needed and happy with the price
April 2, 2026
Great choice great products at great…
Great choice great products at great prices staff were really helpful and polite
March 29, 2026
Reply from ProCook - Arndale
We're glad you enjoyed your experience with us again! Thank you for sharing your positive feedback; we appreciate it.
Good selection of products
Good selection of products and friendly staff. I had my eye on their new wooden ribbed utensil holder which was why I went, they have lots of nice stylish cooking utensils here. It was also good that they had a 10% NHS discount if you spend over £30. I will likely come back for more kitchen stuff as the need arises
March 29, 2026
Reply from ProCook - Arndale
We're happy to hear you found a good selection of products and friendly staff. It's great you liked the wooden ribbed utensil holder and stylish cooking utensils. We appreciate you noting the NHS discount and hope to see you again for more kitchen items.
Experience
Experience
The workers were great and helped me to go along with my shopping in the best manner possible. They made me aware of the 1 year warranty on all products which led me to recommend the place further to other friends and family.
March 29, 2026
Reply from ProCook - Arndale
We're happy to hear the team members assisted you with your shopping. It's great they informed you about the warranty, leading you to recommend us. We appreciate your positive feedback.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our knowledgeable and fun staff.
Amazing products and good customer service
I like shopping at ProCook because of the affordable kitchen gadgets. I'm starting to build our kitchen equipment slowly, as my son has gotten into cooking. The staff was very helpful and friendly.
March 26, 2026
The staff were helpful finding the item…
The staff were helpful finding the item I wanted
March 25, 2026
Staff very knowledgeable about product…
Staff very knowledgeable about product suitability
March 8, 2026
Reply from ProCook - Arndale
We appreciate you letting us know our staff was knowledgeable about product suitability!
Reply from ProCook - Arndale
We appreciate your positive feedback; we are so happy you enjoyed our shop's layout and the availability of our staff!
Good service +AAA.
March 22, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
The staff were welcome
The staff were welcome, friendly and helpful. So many things to loon at, choose and be inspired by.. live the shop. Well presented.
March 17, 2026
Reply from ProCook - Arndale
We're so happy to hear that you felt welcome and inspired by our well-presented shop and friendly staff. We appreciate you taking the time to leave us this great review!
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