I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
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Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
Shopkeepers are very friendly, polite and helpful. I like to shop in your store. I need more evidence for your products are safe to use for using in kitchen. I suppose I buy anything for cooking that... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
239 reviews
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Enjoyabke
The store is set out well and the stock is varied and "different". Always enjoyable
April 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Arndale
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The staff was very helpful i liked that…they went to the back to see if they had more pans
The staff was very helpful i liked that my thing’s were packed individually lovely customer service
April 25, 2026
Reply from ProCook - Arndale
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and that you liked your items packed individually.
ProCook staff were very helpful and…
ProCook staff were very helpful and patient in explaining different stainless steel wok on 23 April 2026. The product is of good quality and at reasonable price.
April 23, 2026
Reply from ProCook - Arndale
We're happy to hear that our staff were helpful and patient in explaining the stainless steel wok. It's great to know you find the product good quality and reasonably priced.
Reply from ProCook - Arndale
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Wonderful products at wonderful prices!!
April 17, 2026
Reply from ProCook - Arndale
We appreciate you sharing that our products and prices are wonderful; we are so happy you enjoyed that!
Superb Cookware
Great shop, superb quality items at the right price. Would reccomend Pro cook to anyone looking for some hard wearing, well designed cooking products. Online is great, but the shop was superb for getting a feel for the quality and sizes. The staff were friendly, polite and very helpful.
April 21, 2026
Reply from ProCook - Arndale
We're glad you enjoyed our shop and found superb quality items at the right price. It's great to hear that you found our staff friendly, polite, and helpful. We appreciate your recommendation!
Love the presentation of the store very…
Love the presentation of the store very inviting and the staff are very helpful and told me about the offers
April 21, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our store inviting and our staff helpful with the offers.
I like to browse without being followed around a shop.making me feel uncomfortable.that is what i liked about my experience.
Your assistant that helped me, took me strait to what i wanted. Without being pushy.she explained about all the items i was looking for. As i had never been in that shop before.
April 16, 2026
Reply from ProCook - Arndale
We're happy to hear that our assistant provided such helpful and informative service during your first visit! We appreciate you taking the time to share your positive experience.
I was served with a very polite honest young lady. She went to a lot of troube to explain how my purchase worked. That’s the reason for five stars.
I was served with a very polite honest young lady. She went to a lot of trouble to explain how my purches worked. That is my reason for five star.
April 16, 2026
I was allowed to freely browse before…
I was allowed to freely browse before deciding what I wanted.
The assistant was polite.
April 15, 2026
High quality and amazing staff
April 8, 2026
Quality is very good
Quality is very good, store is set out neat and pleasing to the eye, Staff are helpful, pleasant, and informative, Recommended
April 11, 2026
Staff were friendly approachable and…
Staff were friendly approachable and knowledgeable, it was a really nice experience
April 11, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff friendly and knowledgeable.
Easy to operate
April 11, 2026
Well laid out shop with a good range of…
Well laid out shop with a good range of products, from basic bargains to more specialist.
April 9, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop's layout and product range.
Well designed and inviting store
Well designed and inviting store. friendly staff and great products at reasonable prices. Thank you
April 3, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so glad to hear that you enjoyed our store and found our staff friendly.
Reply from ProCook - Arndale
We appreciate you sharing that you were very happy with your purchase from our shop!
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