We made a quick decision to buy a slow cooker and bought one in the shop on recommendation from the shop assistant who carried it to the car for us. A nice guy to deal with.
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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See what reviewers are saying
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
Super helpful staff in Banbridge & genuine guarantee on their products. I had a problem with an item malfunctioning, brought it back & got a new replacement that same day. Excellent service. I would d... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
709 reviews
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Laymore range of goods and competitively…
Wide range of goods and competitively priced. Helpful staff
October 21, 2026
Excellent range of products
Excellent range of products , staff very helpful and knowledgeable.
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a stainless steel baking tray…
Bought a stainless steel baking tray from them online.
After first use it warped like crazy even after preheating gradually at a lower temp. Has done it every single time since. Thing is useless. £30 paperweight.
Contacted them about it and have yet to get a response. Turnaround time on a response is 14 working days? That's far far too long. First noticed and reached out to them 3-Oct. 19-Oct today. Still waiting... Ridiculous
October 3, 2026
Unprompted review
Reply from ProCook - Banbridge
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Pleasant professional staff
The shop staff were friendly and knowledgeable about the goods we bought and explained the warranty fully.
October 17, 2026
Very very good
October 13, 2026
Customer service n help with carrying…
Customer service n help with carrying purchase. Friendly n remembered me from previous shopping
October 15, 2026
Staff is extremely knowledgeable
Staff did their best to get me the set of pots and pans that I required for the best deal.
Staff was very knowledgeable
October 11, 2026
It is nice product and we are happy…
It is nice product and we are happy with the product. The cost of the product is also reasonable.
October 10, 2026
Wide range of quality products and very…
Wide range of quality products and very pleasant helpful staff member
October 14, 2026
Got great service as usual
October 14, 2026
Really friendly staff
Really friendly staff, who knew what I was looking for and helped me quickly and efficiently
October 8, 2026
Reply from ProCook - Banbridge
We're so happy to hear that our team was friendly and attentive to your needs! We're delighted they could assist you in a prompt and seamless manner. Thank you for your kind words!
Friendly staff
October 11, 2026
Reply from ProCook - Banbridge
We truly appreciate you taking the time to share your kind feedback about our staff.
Reply from ProCook - Banbridge
Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that our team provided you with great assistance during your visit.
We made a quick decision to buy a slow…
We made a quick decision to buy a slow cooker and bought one in the shop on recommendation from the shop assistant who carried it to the car for us. A nice guy to deal with.
October 9, 2026
Reply from ProCook - Banbridge
We're so pleased to hear about your great experience in our store! It's wonderful that our shop assistant gave you a great recommendation for your slow cooker and went the extra mile by carrying it to your car. Thank you for taking the time to share your kind review!
Good value for money.
October 8, 2026
Reply from ProCook - Banbridge
We appreciate your positive feedback and are glad to hear that you found our offerings to be a great value.
A great selection of kitchen utensils
A great selection of kitchen utensils. Saucepan selection excellent and the young man serving us was knowledgeable and helpful.
October 6, 2026
Reply from ProCook - Banbridge
We're so pleased to hear that you enjoyed our extensive range of kitchenware and saucepan options! It's wonderful to know that our team member provided knowledgeable and helpful service during your visit.
Helpful staff, great product
The staff in the store was very helpful and we.made a great selection of pots.
October 6, 2026
Reply from ProCook - Banbridge
We're so glad to hear that our team was able to assist you and that you found the perfect cookware for your needs! Thank you for sharing your wonderful feedback with us.
Pleasant staff
October 5, 2026
Reply from ProCook - Banbridge
We're so pleased to hear that you found our team welcoming and prompt, and that you enjoyed looking through our store! We truly appreciate your positive feedback and support.
The assistant was extremely helpful…
The assistant was extremely helpful pleasant and knowledgeable
October 2, 2026
Reply from ProCook - Banbridge
We're so pleased to hear that your experience was so positive and that you received such excellent guidance from our team member! We truly appreciate you taking the time to share your kind feedback with us.
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