Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke s... See more
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Bought ProCook pans before and been very happy with them so bought again for our induction hob.. Staff v helpful at shop too
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
469 reviews
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Reply from ProCook - Basingstoke
Thank you for your kind words! We're so happy to hear that you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.
Reply from ProCook - Basingstoke
We appreciate your feedback and are happy to hear you were satisfied with our staff's behavior. We strive to provide excellent customer service and appreciate your kind words.
A cook’s gem
There is a really nice vibe in this shop, good products, with a spread of different costs to meet your budget, but all quality items. Staff are very pleasant, polite, and helpful.
March 19, 2025
Reply from ProCook - Basingstoke
Thank you for your kind review! We're delighted to hear that you enjoyed the atmosphere in our shop and appreciated the variety of quality products we offer. We strive to create a welcoming and helpful environment for our customers, and we're thrilled that you found our staff pleasant, polite, and helpful. We appreciate you taking the time to share your positive feedback.
We found what we needed
March 18, 2025
Reply from ProCook - Basingstoke
We're so glad to hear you found what you needed! We strive to provide a wide selection of products to meet our customers' needs.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Don’t give them your email address
The knife sharpener is of good quality and a fair price the staff are nice and helpful.
downside: after giving them my email address for a receipt, they started sending me high pressure sales emails with a 15% discount offer over a period of one week, in which you had to take up the offer in, I did not take up the offer as I found the emails very offensive and the image of the company had changed in my eyes, making emails now blocked.
March 9, 2025
Reply from ProCook - Basingstoke
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're so pleased to hear that you found our staff friendly and helpful. It's wonderful to know that our team was able to provide you with the kind of service we strive for every day. We appreciate your 5-star rating and hope to see you again soon.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
Great advice and attention whilst in…
Great advice and attention whilst in the Basingstoke store.
March 4, 2025
Reply from ProCook - Basingstoke
We are so pleased to hear you had a positive experience in our Basingstoke store. We strive to provide our customers with excellent service and appreciate your kind words.
Reply from ProCook - Basingstoke
Thank you for your kind review! We're delighted to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and knowledgeable staff. We appreciate your feedback.
Disappointed with Return Policy – Inconvenient Process
I recently visited the ProCook store in Basingstoke on Sunday to return a wok that started peeling—and it hasn’t even been a year since we purchased it. While the staff informed us they could only offer an exchange, they didn’t have the same model available in-store. Unfortunately, they didn’t provide us with a voucher, a refund, or even the option to order the replacement online.
As a result, we now have to drive back to the store (a one-hour round trip) just to exchange the item, which is quite inconvenient. I expected a more flexible and customer-friendly return policy, especially for a faulty product. Disappointed with how this was handled—this process could definitely be improved.
March 2, 2025
Reply from ProCook - Basingstoke
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Helpful and great advice
Really helpful and willing to help find products and give advice on a previous purchase
February 28, 2025
Quality product at reasonable price
Easy to find what I was after. Quality product at a good price.
February 28, 2025
Reply from ProCook - Basingstoke
Thank you for your positive review! We're glad you found what you were looking for and that you were happy with the quality and price of our products. We strive to offer a wide selection of high-quality items at competitive prices. Your feedback is valuable to us.
A pleasure to shop there.
Helpful, polite, friendly, professional lady who served us. She knew the stock very well and could not have done more for us.
February 23, 2025
Reply from ProCook - Basingstoke
We are so glad to hear that you had a positive experience with our team. We appreciate your kind words and will share your feedback with our staff.
Lovely set of 3 knives
Lovely set of 3 knives, made my old ones look so blunt!!!
Shop very well laid out. Some lovely crockery too. Great shopping experience.
February 25, 2025
Reply from ProCook - Basingstoke
We're so glad you enjoyed your shopping experience and found the knives to be a great upgrade! We strive to offer a wide selection of quality products and appreciate your kind words about our shop layout and crockery selection.
They had exactly what we wanted.
February 20, 2025
Reply from ProCook - Basingstoke
We're so glad to hear that you found what you were looking for!
Reply from ProCook - Basingstoke
We appreciate your kind words. We strive to provide helpful and informative assistance.
I'm afraid I can't tell of my…
I'm afraid I can't tell of my experience as it was brought as a present for my daughter.
February 14, 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave a review. It's wonderful to hear that you chose our product as a gift for your daughter. We hope she enjoys it.
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