Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
I was unable to find one item I was looking for so asked at the cash desk and one of the assistants went and found it for me.
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Love the products, have always found them well made & very well priced. staff were attentive & knowledgeable
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
467 reviews
Asks customers to review
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The CSR was kind and helpful with a…
The CSR was kind and helpful with a pleasant demeanor.
June 18, 2026
I was unable to find one item I was…
I was unable to find one item I was looking for so asked at the cash desk and one of the assistants went and found it for me.
July 8, 2026
Love the products
Love the products, have always found them well made & very well priced. staff were attentive & knowledgeable
July 13, 2026
Staff really helpful
Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the options available for my needs.
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Basingstoke
We're so pleased to hear that our team in Basingstoke was helpful and friendly during your visit. Your positive feedback is greatly appreciated!
Love the pan set
June 27, 2026
Reply from ProCook - Basingstoke
We are so happy to hear that you love your new pan set! Thank you for sharing your positive experience with us.
Excellent help from staff in making…
Excellent help from staff in making good choice of frying pan. Friendly and wrlcom8ng too.
June 27, 2026
Reply from ProCook - Basingstoke
We're so glad our staff provided excellent help in choosing your frying pan and that you found them friendly and welcoming! Thank you for your wonderful feedback.
It's a nicely set out store and the…
It's a nicely set out store and the staff are extremely helpful.
June 24, 2026
Recommended
Great company. Knowledgeable staff, good choice of items in stock, fair pricing, good quality
June 8, 2026
Nice ProCook store in Basingstoke
Nice ProCook store in Basingstoke. Always helpful staff.
May 26, 2026
Reply from ProCook - Basingstoke
We're so glad you enjoyed our store and found our staff helpful.
Expertise and friendliness of the staff
May 20, 2026
Reply from ProCook - Basingstoke
We appreciate your kind words.
Great choice of products
Great choice of products. I went and bought myself some more silicone trivets for hot pans, dishes etc and more bag clips. I'm so pleased with them and would definitely recommend.
May 16, 2026
Reply from ProCook - Basingstoke
We're so glad to hear you're pleased with your new silicone trivets and bag clips! It's wonderful that you found a great selection of products. Thank you for your recommendation!
The pan has become unusable within few…
The pan has become unusable within few weeks and I don’t have the receipts which is needed to exchange it though they said it will be mailed
May 17, 2025
Reply from ProCook - Basingstoke
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
A well stocked shop
A well stocked shop. Found what I was looking for and happy with the price too. Service was also great.
April 29, 2026
Warranty claim
I contacted the support team regarding a warranty issue. The claim process was simple and straightforward, and I received a replacement pan within days. I am extremely happy with the new pan and the overall customer support experience!
April 23, 2026
very helpful staff.
April 29, 2026
Quick, friendly service.
Quick, friendly service. Glass items nicely wrapped to survive the journey home.
April 24, 2026
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