We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
Excellent help from staff in making good choice of frying pan. Friendly and wrlcom8ng too.
Company replied
Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
463 reviews
Asks customers to review
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Plenty of choice and advice
January 19, 2026
Shop assistant was friendly
Shop assistant was friendly, approachable and informative. Shop me the products I asked for and the offer they had on those products.
January 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always very helpful and know their…
Always very helpful and know their products. Been going to store for years.
January 13, 2026
Reply from ProCook - Basingstoke
We appreciate your long-term patronage and are so glad to hear that our team's product knowledge and assistance have been helpful to you over the years.
Excellent and friendly service
Excellent and friendly service. The staff were able to demonstrate the items that we purchased.
January 18, 2026
The sales assistant was very helpful…
The sales assistant was very helpful and friendly
January 16, 2026
Friendly staff
Friendly staff, went and got what I needed, happy for me to come back to collect as walking home and crockery heavy, put into 2 bags, so easier to carry.
January 11, 2026
Reply from ProCook - Basingstoke
We're glad you enjoyed your experience with our friendly staff! We appreciate you mentioning how we accommodated your needs by preparing your items for easy transport. Thank you for your positive feedback!
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great value products and helpful service
January 8, 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback on our products and helpful service; we are so happy you are pleased!
Staff always helpful
Staff always helpful. Like the products and the guarantee they offer
January 8, 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback. We are so happy to hear that our staff is helpful and that you like the products and guarantee.
Brilliant Sales people and wonderful…
Brilliant Sales people and wonderful shop layout
December 16, 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We are so happy to hear that you liked our sales team and the shop's layout.
Really helpful staff member who…
Really helpful staff member who searched for the last item for me, well done to him and thank you.
December 15, 2025
Reply from ProCook - Basingstoke
We're happy to hear that our staff member was so helpful in finding the last item for you. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Basingstoke
We appreciate you letting us know about our excellent service and helpful staff; it means a lot to our team.
I was given a very warm and welcoming…
I was given a very warm and welcoming hello upon entering the store. I did have difficulty in finding what I wanted to purchase & asked an assistant to help. I felt that I was valued as a customer, I was given good advice about my purchase & the level of service continued right up to the point of sale.
Overall a very pleasant shopping experience.
December 9, 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're happy to hear that you received a warm welcome and helpful assistance while shopping with us. It's great to know you felt valued and had a pleasant experience.
Reply from ProCook - Basingstoke
We appreciate your positive feedback regarding our lovely products and very helpful staff; we are so happy you enjoyed them!
The best the best the brst
December 10, 2025
Reply from ProCook - Basingstoke
We're happy to hear that you had such a wonderful experience; we appreciate you taking the time to leave your feedback.
Very helpful assistant
December 13, 2025
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Basingstoke
We appreciate you letting us know our assistant was helpful! We are so happy to hear it.
Helpful staff
Helpful staff, pleasant. They advise us on deals available for what I was looking for.
November 19, 2025
Reply from ProCook - Basingstoke
We're happy to hear that our staff was helpful and pleasant! We appreciate you mentioning that they advised you on available deals. Thank you for your feedback.
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