Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
Bought ProCook pans before and been very happy with them so bought again for our induction hob.. Staff v helpful at shop too
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
468 reviews
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Love this shop always good very polite…
Love this shop always good very polite and helpful service
August 7, 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We are so happy to hear you love our shop and our polite and helpful service.
Efficient and friendly
Efficient, friendly and retrieved the items from the stock room very quickly.
August 6, 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to share your feedback. We're glad you enjoyed your experience, and we're happy to hear that our service was efficient and friendly.
Helpful assistant
Helpful assistant, advised me of my saucepan options for induction hob. I chose my pans. The 4 pan deal included a frying pan that I didn't require. I asked if I could change this for a larger saucepan and she was able to sort this. Perfect solution.
August 2, 2025
Reply from ProCook - Basingstoke
We're happy to hear that our assistant was helpful in advising you on your saucepan options. We're glad we could provide a perfect solution by changing the frying pan for a larger saucepan. Thank you for your positive feedback.
Great range of kitchenware etc
Great range of kitchenware etc. Love looking at all the gadgets.
Nice to get a 15% discount off next purchase which covers all prices not a set limit.
Friendly staff.
August 4, 2025
Reply from ProCook - Basingstoke
We're delighted you appreciate our kitchenware and gadgets! It's great to know you liked the discount for your next purchase and found our team friendly. Thank you for your positive feedback.
Excellent customer service
The ladies in the shop were so helpful. They knew all about the products they sell and gave good advice on what was the best option for me. I’m very happy with my purchases and would go there again.
August 2, 2025
Reply from ProCook - Basingstoke
We're happy to hear that our team was so helpful and knowledgeable! We're glad they could provide excellent advice and that you are happy with your purchases. We appreciate your intention to return!
Pleasant staff
July 18, 2025
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Assistant very friendly and she told me…
Assistant very friendly and she told me about the 3 utility knives that were on offer. Love them
July 31, 2025
Reply from ProCook - Basingstoke
We're so happy to hear that our assistant was friendly and informative, and that you love the utility knives! Thank you for sharing your positive experience with us.
Reply from ProCook - Basingstoke
We're glad you found our goods easy to view and that our service met your expectations. Thank you for your positive feedback!
It was really awesome experience.
July 24, 2025
Reply from ProCook - Basingstoke
We're glad you had such an awesome experience! Thank you for sharing your positive feedback with us; we appreciate it.
Reply from ProCook - Basingstoke
We are happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback with us.
Very professional staff
Very professional staff and very knowledgeable people about your product.
July 23, 2025
Reply from ProCook - Basingstoke
We appreciate you sharing your experience with us! We're so glad to hear that you found our staff professional and knowledgeable about our product.
Reply from ProCook - Basingstoke
We're happy to hear that our team was helpful and friendly and that you got what you wanted. Thank you for your positive feedback!
Basingstoke branch great and helpful…
Basingstoke branch great and helpful advice from the lady in charge
July 15, 2025
Reply from ProCook - Basingstoke
We're happy to hear that you had a great experience at our Basingstoke branch. We appreciate you mentioning the helpful advice you received!
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're delighted you found our customer service helpful and our team knowledgeable in offering you many options.
I found exactly what I wanted
I found exactly what I wanted. The price was reasonable and the service was exceptional.
A lovely shop to have a wonder around and fins exactly what you're looking for.
July 2, 2025
Reply from ProCook - Basingstoke
We're so glad you found what you wanted at a reasonable price, and that you enjoyed our exceptional service. It's great to hear you think our shop is lovely to explore!
Excellent array of professional cookware
Excellent array of professional cookware. Had what I wanted to purchase in store. Very friendly staff.
July 6, 2025
Reply from ProCook - Basingstoke
We're happy to hear that you found the professional cookware selection excellent and that we had what you needed. We appreciate your feedback regarding our friendly staff!
The store is well stocked and the…
The store is well stocked and the saleslady was very helpful and friendly. After sale guarantees on purchased product also a bonus!
July 3, 2025
Reply from ProCook - Basingstoke
We're glad you found our store well-stocked and the staff helpful. It's great to know you see the after-sale guarantees on our products as a bonus!
Great choice of cook ware
Great choice of cook ware! My entire family love your shop Thank you !
June 22, 2025
Reply from ProCook - Basingstoke
We're happy to hear that your family loves our cookware selection! Thank you for your positive feedback; it means a lot to us that you enjoy our shop.
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're so glad you found our staff friendly and helpful and enjoyed our good range of quality products.
Friendly and helpful staff
Friendly and helpful staff, as well as accessible and inviting shop layout.
June 10, 2025
Reply from ProCook - Basingstoke
We're so glad to hear you found our staff friendly and helpful! We appreciate you mentioning our accessible and inviting shop layout. Thanks for the review!
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