Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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See what reviewers are saying
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite. The store is well later out and goes without saying everyone loves a sale so will be bac... See more
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
I was looking for a large frying pan with a lid. I purchased a large double handed saucepan with lid in the sale. Perfect cooking for all the family & freezing any left over.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
485 reviews
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Reply from ProCook - Bishops Stortford
Thank you for your wonderful review! We're thrilled to hear you're happy with our customer service and product. We strive to provide exceptional experiences for all our customers.
Not worth the money
Not worth the money. Last visit was very disappointed. Faulty team even is not exchange
May 3, 2025
Unprompted review
Reply from ProCook - Bishops Stortford
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Helpful and friendly staff
The staff were very helpful and friendly. The baking trays I bought were packed with a separation of tissue paper to avoid any scratches and advice was given about removing the plastic protection from a knife
April 22, 2025
Reply from ProCook - Bishops Stortford
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are pleased that our staff was able to assist you with your purchase. We are committed to ensuring our products are packaged with care to protect them during transit. We are glad you found the advice about the knife helpful.
Good range products in shop
Good range products in shop, easy to find what I wanted, only place I could buy exactly what I wanted. Friendly sales assistant
April 19, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We are delighted to hear that you found our selection of products helpful and were able to find exactly what you were looking for. We strive to offer a wide variety of high-quality items to meet our customers' needs. We are also pleased to know that you appreciated the friendliness of our sales assistant. We value our employees' commitment to providing excellent customer service. We appreciate you taking the time to share your positive feedback.
Reply from ProCook - Bishops Stortford
Thank you for your positive feedback! We're thrilled to hear you found our products well-displayed and our staff knowledgeable. We strive to create a welcoming and informative shopping experience for all our customers.
Reply from ProCook - Bishops Stortford
We're thrilled to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words about our team member.
It was great to go into the store and…
It was great to go into the store and look feel and hold things , the staff were very knowledgeable and helpful
April 12, 2025
Reply from ProCook - Bishops Stortford
Thank you for your positive review! We're delighted to hear that you enjoyed browsing our store and found our staff knowledgeable and helpful. We strive to provide a welcoming and informative experience for all our customers, and we're glad you found it so. We appreciate you taking the time to share your feedback.
your shop rep was so attentive and a…
your shop rep was so attentive and a good range of products
April 10, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We're delighted to hear you found our shop representative attentive and appreciated our product selection. We strive to provide excellent customer service and a wide variety of products for our customers. We appreciate your feedback.
Great customer service
April 9, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cook ware
Love the shop always helpful very happy with my new sauce pan intend to purchase the whole set asap
April 10, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're so glad you enjoyed your new saucepan. We appreciate your positive feedback and hope you love the entire set when you get it.
Really helpful staff and knowledgeable…
Really helpful staff and knowledgeable about the products
April 12, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We're delighted to hear you found our staff helpful and knowledgeable. We strive to provide excellent customer service and ensure our team is well-versed in our products. We appreciate your feedback.
Needed some kitchen equipment went to…
Needed some kitchen equipment went to other stores with no success. I found it in this store. Lady was very helpful and polite.
April 12, 2025
Reply from ProCook - Bishops Stortford
We're so glad to hear you found the kitchen equipment you needed! It's wonderful that our team member was able to provide helpful and polite service. We strive to make every customer's experience positive and appreciate your kind words.
Bought a non stick baking tray
Bought a non stick baking tray. Non stick layer peeled off in the over during first use
April 7, 2025
Reply from ProCook - Bishops Stortford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us at care@procook.co.uk we will help you resolve your issue.
Local is best
Sometimes shopping local really is best. After failing twice to buy a trivet on Amazon, I gave up and decided to buy from Pro Cook. It had exactly what I was looking for in a trivet and was better quality. I am not returning this one!
April 6, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience. It sounds like you had a frustrating time finding the right trivet online. We're glad you were able to find what you were looking for at our store and that you're happy with the quality. We hope you enjoy your new trivet!
Very helpful staff
Very helpful staff! The girl who served me was very friendly and gave me lots of advice before I chose the product I wanted, which was just one small saucepan but she was very happy to spend time helping me even though it wasn’t a big purchase!
April 2, 2025
Reply from ProCook - Bishops Stortford
We're so glad to hear you had a positive experience! It's wonderful that our staff was able to provide you with helpful advice and guidance, even for a small purchase. We strive to create a welcoming and supportive environment for all our customers, and we're thrilled you found it so. We appreciate you taking the time to share your feedback.
Customer service was exceptional and…
Customer service was exceptional and staff knew a lot about the product I was looking at purchasing.
April 5, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We're delighted to hear that you found our customer service exceptional and that our staff were able to provide you with helpful information about the product. We strive to provide our customers with the best possible service and appreciate you taking the time to share your positive experience.
Lovely bright and cheerful shop
Lovely bright and cheerful shop. Staff were extremely helpful. ProCook Bishops Stortford.
April 4, 2025
Reply from ProCook - Bishops Stortford
Thank you for your lovely review! We're so glad you enjoyed the bright and cheerful atmosphere of our shop. We strive to create a welcoming and positive environment for our customers, and we're thrilled to hear that our staff were helpful. We appreciate your support and hope to see you again soon!
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We're delighted to hear that you found our staff pleasant and knowledgeable. We strive to provide excellent customer service and appreciate your feedback.
Polite service
Polite service, wide choice of goods, the items purchased appear good quality and value for money. A pleasant shop to browse in.
March 30, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We're delighted to hear that you found our service polite, our selection of goods wide, and our items good quality and value for money. We strive to provide a pleasant shopping experience for our customers, and we're glad you found it so. We appreciate you taking the time to share your feedback.
Staff member was polite & helpful
Staff member was polite & helpful. 3 items for £9 was a bargin. Knife cuts very well
March 30, 2025
Reply from ProCook - Bishops Stortford
We appreciate your kind words about our staff member's helpfulness and the value you found in our products. We're glad you were satisfied with the quality of our knives.
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