Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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See what reviewers are saying
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite. The store is well later out and goes without saying everyone loves a sale so will be bac... See more
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
I was looking for a large frying pan with a lid. I purchased a large double handed saucepan with lid in the sale. Perfect cooking for all the family & freezing any left over.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
485 reviews
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Lovely service from the staff at…
Lovely service from the staff at bishops Stortford and love our new glasses. Thank you
July 23, 2025
Reply from ProCook - Bishops Stortford
We're delighted to hear about the lovely service you received at Bishops Stortford and that you love your new glasses! Thank you for sharing your positive experience with us.
Staff were welcoming
Staff were welcoming, and the shop was clean and organised. Efficient service at the till.
July 21, 2025
Reply from ProCook - Bishops Stortford
We're so happy to hear that you felt welcomed and found our shop clean and organised. We appreciate your positive feedback regarding our efficient service at the till!
Fab kitchenware
Great shop with good choice of kitchen appliances and lovely picnic selection
July 14, 2025
Reply from ProCook - Bishops Stortford
We're happy to hear that you enjoyed our selection of kitchen appliances and picnic items. Thank you for taking the time to share your positive experience with us!
Above & beyond excellent customer service
Staff are so nice always, Bishops Stortford Branch 10/10 customer service
July 11, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience! We're so pleased to hear that you found our staff nice and the customer service to your liking.
Reply from ProCook - Bishops Stortford
We appreciate you sharing that we have a good selection and helpful staff! We're so glad you enjoyed your experience.
The staff are so helpful
The staff are so helpful. Quick service. They had exactly what I needed. The layout of the store means that I can easily find what I want.
July 3, 2025
Reply from ProCook - Bishops Stortford
We're so glad to hear that our helpful staff, quick service, and store layout met your needs. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Bishops Stortford
We're happy to hear that the salesperson was so knowledgeable and helpful! We're glad you love your pink pans and got a great deal. Thanks for your positive feedback.
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your positive experience! We're so happy you found our shop clean and our staff knowledgeable and friendly.
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback! We're so glad you enjoyed our great service and good product.
Great Staff
The staff were great. We popped in to look at a new pan and the staff were extremely helpful, very knowledgeable and very able to advise.
June 12, 2025
Reply from ProCook - Bishops Stortford
We're so glad to hear that our staff were helpful, knowledgeable, and able to advise you on a new pan. We appreciate you taking the time to leave us positive feedback!
Amazing customer service
Amazing customer service! Having purchased a set of oven dishes, we went for lunch and carefully placed the bag down. Sadly, the dishes cracked, so we went back to the store to explain the issue and were delighted to get them replaced with no fuss or hassle.
June 7, 2025
Unprompted review
Reply from ProCook - Bishops Stortford
We appreciate your review! We're so glad to hear that you received amazing customer service when replacing your oven dishes. It's great our team could assist you without any difficulty.
Reply from ProCook - Bishops Stortford
We're so glad you found our staff friendly and helpful and that you enjoyed our tidy, welcoming store!
Excellent customer service by David
We went to the Bishop Stortford store on 24.5.2025 to purchase new saucepans and frying pans. We ended up being served by a young man called David. He was a world of information and answered all my questions without hesitation. David was so polite, without being pushy. Originally I was going to buy The Elite Range. After speaking with David I went with The Professional Range, not for any other reason than I’m disabled and can’t hold heavy weights. The shop was very well laid out and clean. All in all a very enjoyable experience. The Bonus was I got 20% off. Pro Cook, you should value David as an employee.
May 23, 2025
Reply from ProCook - Bishops Stortford
We're glad you enjoyed your experience at our Bishop Stortford store. We appreciate you highlighting the helpfulness and knowledge of our team member. It’s great to know the advice given helped you choose the right range for your needs. We value your feedback and are happy the store's layout and cleanliness enhanced your visit. Thank you for your review.
My go to store for any cooking and baking choice
I have been a procook customer for years and it never disappoints. My go to stores are Braintree and Bishops Stortford, the one I visited recently. Every single time, there is advice, laughter and happy customer. Even if you are not sure of your choice, don’t worry, they will clear your thoughts. Last visit, non stick products- a hit. With 25 years warranty, I mean, is very easy to make a choice.
May 10, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind words and for being a loyal customer for so many years. We are thrilled to hear that you consistently have positive experiences at our stores. It's wonderful to know that our team members are able to provide helpful advice, create a welcoming atmosphere, and help you make informed decisions. We are especially glad to hear that you were happy with your recent purchase of non-stick products. We strive to offer high-quality products with excellent warranties, and we're pleased that this aligns with your needs.
Good value and service
May 9, 2025
Reply from ProCook - Bishops Stortford
Thank you for your positive feedback! We appreciate you recognizing the value and quality of our service.
Excellent service always
John and his staff are very knowledgeable and helpful. I really appreciate their help each time I visit
May 4, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We are delighted to hear that you find our staff knowledgeable and helpful. We strive to provide our customers with excellent service and appreciate you taking the time to share your positive experience.
Great staff
Had to return an item for exchange. Staff were attentive and made it hassle free.
May 8, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience. We're glad to hear that our staff was able to assist you with your exchange. We strive to make the return process as smooth as possible for our customers.
Very good service
May 7, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service
Excellent customer service, very helpful staff, always a pleasure to shop there.
April 24, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind review! We are delighted to hear that you had a positive experience and found our staff helpful. We strive to provide excellent customer service and create a welcoming atmosphere for all our customers. We appreciate you taking the time to share your feedback.
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're so glad to hear that you found our staff polite and helpful, and that you enjoyed our products. We strive to provide excellent customer service and appreciate your feedback.
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