Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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See what reviewers are saying
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite. The store is well later out and goes without saying everyone loves a sale so will be bac... See more
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
I was looking for a large frying pan with a lid. I purchased a large double handed saucepan with lid in the sale. Perfect cooking for all the family & freezing any left over.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
485 reviews
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Lovely friendly store
Very friendly helpful staff. Well stocked without being cluttered, very clean. Was visiting the area, on our next trip ti Bishop Stortford will certainly visit store again.
August 29, 2025
Reply from ProCook - Bishops Stortford
We're so glad you found our staff friendly and helpful and that you appreciated our well-stocked and clean store. We appreciate your positive feedback and look forward to your next visit to Bishop Stortford!
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback! We are so happy you were satisfied with our prices and service and would recommend us.
Very good quality
August 24, 2025
Great experience & Helpful staff
Helpful staff, but not intrusive, good knowledgeable on products. Very pleased with service I received
August 20, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience! We're so happy to hear that our staff were helpful and knowledgeable without being intrusive.
Personal service
August 19, 2025
Spacious store
Really helpful, knowledgeable, friendly gentleman served me. The merchandising was clean, clear of clutter, spacious and a pleasure to visit. Vastly better than the Bluewater store.
August 19, 2025
Good company and great quality…
Good company and great quality (whatever you buy). Staff are customer friendly and helpful.
August 19, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our products great and our staff customer friendly and helpful.
Reply from ProCook - Bishops Stortford
We appreciate you sharing your experience! We are so happy to hear that our team helped you discover a great deal.
Really helpful and pleasant sales person
August 19, 2025
Exceptional service and knowledge of…
Exceptional service and knowledge of the products
August 8, 2025
Reply from ProCook - Bishops Stortford
We appreciate you sharing your experience with us! We are so glad you were impressed with our exceptional service and product knowledge.
I bought one of the elite pots 3…
I bought one of the elite pots 3 months ago & it had a fault on it, the man in the shop said just bring it back & he will replace it with no fuss whatsoever & no receipt a good all round service.
August 7, 2025
Reply from ProCook - Bishops Stortford
We're glad you had a positive experience with our service and that the issue with the elite pot was resolved smoothly. We appreciate your feedback!
I was asked to give my email for the…
I was asked to give my email for the receipt and not offered the alternative of a paper receipt until after the transaction. Which resulted into being signed up for marketing emails without my consent.
August 4, 2025
Reply from ProCook - Bishops Stortford
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Helpful staff.
August 4, 2025
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Milk frother
A few months ago I bought a milk frother which broke after few weeks of using it. It was still with warranty and I brought it back to the shop. They told me they didn't have any at that moment but waiting to receive the new ones so they asked me if I wanted a refund or wait for the new ones to arrive. I've chosen the second option and wait. When they arrive, they called me and told me to go and collect my new one. Great costumer service!
July 31, 2025
Reply from ProCook - Bishops Stortford
We appreciate you sharing your experience! We are happy to hear that we could provide you with great support when your milk frother broke. Thank you for your patience, and we're glad you were satisfied with our service.
Reply from ProCook - Bishops Stortford
We appreciate you letting us know our staff member was friendly and helpful, and we thank you for your feedback!
Your sales assistant was very helpful
Your sales assistant was very helpful, she was polite and interested in the purchase I was making, thank you again.
July 29, 2025
Reply from ProCook - Bishops Stortford
We're happy to hear that our sales assistant was helpful and polite! We appreciate you taking the time to share your positive experience with us; thank you again for your feedback.
Always a pleasure wandering in our…
Always a pleasure wandering in our local pro cook store. Store is clean and well presented and customer service is always lovely.
July 24, 2025
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback! We're happy to hear you enjoy visiting our local store, find it clean and well-presented, and value our lovely customer service.
Reply from ProCook - Bishops Stortford
We are happy to hear that your experience was easy. Thank you for sharing your positive feedback with us; we appreciate it.
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback and we are so glad you were happy with our shop and service.
Very helpful knowledgeable staff.
Very helpful knowledgeable staff.
Great products. The pans are amazing.
July 26, 2025
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience with us! We're so glad to hear that you found our staff helpful and knowledgeable and that you love our products.
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