Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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See what reviewers are saying
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite. The store is well later out and goes without saying everyone loves a sale so will be bac... See more
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
I was looking for a large frying pan with a lid. I purchased a large double handed saucepan with lid in the sale. Perfect cooking for all the family & freezing any left over.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
485 reviews
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Quality products and excellent service,
June 1, 2026
Reply from ProCook - Bishops Stortford
We are so happy you are pleased with our products and service.
Good advice from staff
May 26, 2026
Reply from ProCook - Bishops Stortford
We appreciate your kind words about our staff's helpful advice. Thank you for your positive feedback.
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback.
Member of staff ( scottish guy) was…
Member of staff ( scottish guy) was really friendly & knowledgeable. Excellent customer service.
Product, good quality
May 25, 2026
Reply from ProCook - Bishops Stortford
We appreciate your wonderful feedback! We're so happy to hear you received excellent customer service and found our product to be of good quality.
Disappointed!!
The price displayed on the item i brought was different at the til ,when i questioned this the member of staff explained that all the prices had gone up and that the shelf edge label had not been changed, but clearly this was not a new product and had not cost the company anymore more money!!disappointed
May 27, 2026
Reply from ProCook - Bishops Stortford
We appreciate you bringing this pricing discrepancy to our attention. We understand your frustration when the price at the till was different from the shelf. We are reviewing our processes to ensure accurate pricing.
Lovely products and service as always
May 22, 2026
Reply from ProCook - Bishops Stortford
We appreciate your continued support!
Great store and staff
Your store is always clean and tidy. It is organised in a logical manner and your staff are always friendly, welcoming and helpful. Probably my favourite store.
May 24, 2026
Reply from ProCook - Bishops Stortford
We're so pleased to hear you find our store clean, tidy, and well-organized. It's wonderful that our staff are friendly and helpful!
Excellent product at a very good price
May 21, 2026
Reply from ProCook - Bishops Stortford
We're glad you liked our product and price.
Reply from ProCook - Bishops Stortford
We appreciate your kind words about our staff and equipment!
Friendly and helpful staff
Friendly and helpful staff. Excellent selection of products at good prices
May 18, 2026
Reply from ProCook - Bishops Stortford
We're so glad you enjoyed our friendly staff, product selection, and good prices! Thank you for your kind words.
Reply from ProCook - Bishops Stortford
We're glad our advice led to your purchase!
The staff were really helpful as what I…
The staff were really helpful as what I wanted to buy didn't come as a complete unit but the member of staff came up with a solution that ended up with a solution.
May 21, 2026
Reply from ProCook - Bishops Stortford
We're so glad our team could provide a helpful solution for you. Thank you for sharing your positive experience!
I was just given a carrier bag without…
I was just given a carrier bag without asking me. I assumed it was free, I was shocked to see after that I was charged for it. I already had a bag over my arm I could of used.
May 17, 2026
Reply from ProCook - Bishops Stortford
We are sorry to read this and will pass your comments on to the store
I bought a few Items from the store
I bought a few Items from the store. Also, I was kindly offered the promotion get 3 items for the price of one. The shop is beautiful and the service is attentive and professional. Thank you
May 16, 2026
Reply from ProCook - Bishops Stortford
We're so pleased to hear you enjoyed your visit and found our team attentive and professional. It's wonderful that you appreciated our promotion! Thank you for your kind words.
Great knife.
May 15, 2026
Reply from ProCook - Bishops Stortford
We really appreciate your kind review.
Outstanding service
Outstanding service. Great product and extremely helpful, efficient staff. Thank you.
April 28, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to share your experience! We're so glad to hear you received outstanding service and found our staff helpful and efficient.
Very helpful staff
May 9, 2026
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Polite friendly efficient member of…
Polite friendly efficient member of staff,very good prices would highly recommend
May 8, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff efficient and our prices very good.
Overcharged at the til and only…
Overcharged at the til and only realised at home as they insist on proving an electronic receipt via email.
May 4, 2026
Reply from ProCook - Bishops Stortford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Very helpful staff members over 2 days…
Very helpful staff members over 2 days of research and then purchasing. So far, wonderful products too, although we haven’t used everything yet
May 2, 2026
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