Arred 20mins before they closed but the guy working there did not rush me and gave me all the advice I needed for what pan range suited.my needs, on the way out we chatted about the knives and helpe... See more
Location
Switch location10 South Street, CM23 3AT Bishops Stortford, GB
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See what reviewers are saying
Bought a large salad platter in the sale the young gentleman that served me was extremely helpful and polite. The store is well later out and goes without saying everyone loves a sale so will be bac... See more
I know knives are difficult to display but when I wanted to see a particular knife to see if it was the right fit for my hand, the shop didn’t have a demonstration model. I had to buy unseen
I was looking for a large frying pan with a lid. I purchased a large double handed saucepan with lid in the sale. Perfect cooking for all the family & freezing any left over.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
10 South Street, CM23 3AT, Bishops Stortford, United Kingdom
4.8
Excellent
485 reviews
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Service good
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When I got home I checked the…
When I got home I checked the chopping board and it was 'used'.
There were knife marks all over the back of it. They despatched a replacement immediately. Cannot fault that for customer service.
Much appreciated !
April 29, 2026
Reply from ProCook - Bishops Stortford
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - Bishops Stortford
Thank you for your kind words! We're thrilled to hear that you're happy with our quality. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Very knowledgeable staff.
Very knowledgeable staff.
The lady (I’m sorry I didn’t get her name) was very helpful as I didn’t realise that you could buy the knives individually instead of in the block as I only wanted vegetable knives it can work out more expensive but it’s better than having a draw full of knives you don’t need
April 22, 2026
Reply from ProCook - Bishops Stortford
We appreciate your positive feedback! We're happy to hear that our staff was helpful in explaining the option to purchase knives individually. We're glad you found a solution that better suits your needs, even if it meant a different price point.
The product is good
The product is good with the added bonus of a lid. I would have preferred a slightly bigger bowl but the next one in the range was too big.
April 22, 2026
Reply from ProCook - Bishops Stortford
We're happy to hear that you like the product and its lid! We appreciate your feedback regarding the bowl size options and will consider this for future product development.
Always spotlessly clean
Always spotlessly clean, staff always so polite and friendly, vast selection to choose from, and always a pleasant visit to the Bishop’s Stortford store
April 25, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our store clean, our staff polite, and enjoy our selection.
Bishops Stortford ProCook store is a…
Bishops Stortford ProCook store is a clean well designed store,I located the saucepans I was looking for and a member of staff was helpful but not pushy.It was good to see and handle the products.I purchased a set of saucepans for my new induction hob.
April 20, 2026
Reply from ProCook - Bishops Stortford
We're happy to hear you found our Bishops Stortford store clean and well-designed. It's great you located the saucepans you wanted and found our staff helpful. We appreciate you purchasing a set for your new induction hob!
Shopping for a kettle
I wanted a stove top kettle It was easy to find. The staff were helpful and informative.
April 7, 2026
Lots of choice, great price
Spacious shop with lots of choice, helpful staff and took advantage of the discount offered on a quality pro shop product.
April 2, 2026
product knowledge
product knowledge, special discounted pricing, value and great products. Helpful staff
March 31, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product knowledge, pricing, value, products, and staff.
Reply from ProCook - Bishops Stortford
We appreciate your kind words! We're so happy to hear you consistently receive fantastic service in our store.
Customer service it was really bad
Customer service it was really bad, the seller was on his own and say to us we were to much trouble because we exchange a £20 gift for £195 cook pan set and we part with cash and part with card.
March 21, 2026
Reply from ProCook - Bishops Stortford
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Very helpful in helping us choose the…
Very helpful in helping us choose the right size casserole dish
March 22, 2026
Granite sauté pan
Very helpful staff in store, good product to match my saucepan set in the same range. Great to use and easy clean. Many thanks.
March 21, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and liked our product.
Very friendly and knowledgeable staff
The sales assistant who completed my transaction was very helpful and took his time to find extra products that I had difficulty finding when walking round the store.
March 15, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our sales assistant was helpful in finding the products you were looking for.
Staff very helpful and friendly
March 8, 2026
Very helpful service and explained how…
Very helpful service and explained how to use the dish properly
March 8, 2026
Reply from ProCook - Bishops Stortford
We appreciate you taking the time to leave us this great review! We're so happy our service was helpful and informative.
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