Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... See more
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... See more
Very helpful staff in the store in Bluewater, made sure we knew what offers were on when we were choosing our products. Bought new kitchen utensils and a really nice china pot for them to stand in. Lo... See more
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
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In stock and sale price
February 3, 2026
Consumer was so helpful and patient assisted.
Very good 👍 consumer service. Patient
Cheerful
Lovely
February 6, 2026
nice service
January 30, 2026
Faultless
The young Lady behind the till was very helpful and polite, a nice store in general some people say its a bit expensive, but i believe you get what you pay for. never had a problem with any purchase before from procook
February 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were very helpful and fave sound advice without being pushy.
The staff were very helpful
February 1, 2026
Reply from ProCook - Bluewater
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback; we are so happy!
Very friendly helpful I knew exactly what they were talking about
Very friendly and knowledgeable was incredibly helpful
January 24, 2026
Reply from ProCook - Bluewater
We appreciate you letting us know our staff was friendly, knowledgeable, and helpful! We are so happy to hear it. Thank you.
Expensive but completely worth it
Expensive but completely worth it, excellent customer service. I will highly recommend this shop. Their products are very good and quality. Love it 😊
January 27, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our products excellent and our customer service worth the price.
Excellent service from staff
January 23, 2026
Reply from ProCook - Bluewater
We are happy to hear that our staff provided excellent service for you; we appreciate your positive feedback so much!
Great experience
Staff very attentive in what I was looking for and I left with everything I came in to get.
January 26, 2026
Reply from ProCook - Bluewater
We're happy to hear that our staff met your needs, and you found everything you were looking for. Thank you for your positive feedback; it means a lot to us.
excellent customer service
we found the customer service was excellent,would recommend them
January 24, 2026
Reply from ProCook - Bluewater
We appreciate you recommending us and are so happy to hear that you found our customer service to be excellent!
Another Great Purchase from ProCook
Helpful, knowledgeable staff. Excellent guarantees on products. Great offers available.
January 20, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to share your experience! We're so happy to hear that you find our staff helpful and our guarantees excellent.
Reply from ProCook - Bluewater
We appreciate you sharing your experience! We're so happy to hear that you liked our products, prices, and helpful staff.
Procook has taken 1st place for cookware at Bluewater
We believe Procook has taken the place of another similar shop which used to supply a wid range of cookware but now only sells its own make. The Procook range was excellent, providing good choices. The staff were friendly and helpful.
January 24, 2026
Reply from ProCook - Bluewater
We're glad you enjoyed your experience and found our range excellent with good choices. We appreciate your positive feedback regarding our staff's friendliness and helpfulness. Thank you for taking the time to share your thoughts.
Reply from ProCook - Bluewater
We appreciate your positive feedback. We are so happy to hear that you found our staff helpful and liked our selection and ideas.
Great dish easy to clean, would recommend
I have always wanted a shallow 🥘 and finally have one for less money than the leading brands.
I was notified of delivery 🚚 and it came fairly quickly.
January 8, 2026
Stainless Steel baking tray
I was able to buy the stainless steel baking trays that I have been looking for for a long time.
January 16, 2026
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