It’s always a pleasure to visit Pro cook Bracknell. I’ve been a few times recently shopping for my new home. An inspiring collection of products and the team there are always so welcoming and help... See more
Location
Switch locationUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
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See what reviewers are saying
The young man who dealt with us was absolutely superb. His knowledge of the products was outstanding, his manner and approach were excellent. At no point was there any pressure to buy, I merely ac... See more
Store was beautifully laid out, very spacious, lots of stock, clearly labelled. Till assistant very helpful and friendly with customer service.
Company replied
Super service on a very busy Saturday afternoon . The two staff members who helped us to make choices on pans and knives were so very helpful and knowledgeable - one staff member was still in trainin... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, United Kingdom
4.7
Excellent
372 reviews
Asks customers to review
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Good range of products helpful…
Good range of products helpful knowledgeable staff with a smile.
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bracknell
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
Assistant went to stockroom to get the…
Assistant went to stockroom to get the product I wanted
June 30, 2026
Reply from ProCook - Bracknell
We're glad our assistant was able to retrieve the product you were looking for. We appreciate your feedback.
Reply from ProCook - Bracknell
We're so glad you enjoyed our friendly staff and the good price on our product! We appreciate your positive feedback.
Helpful and knowledgeable sales representative
The sales representative on duty was welcoming, polite and very helpful in recommending the product I was looking for.
June 25, 2026
Shop assistant was very helpful
Shop assistant was very helpful answering our questions about the knife and nicely wrapped up purchase at checkout which was unexpected.
June 26, 2026
It’s always a pleasure to visit Pro…
It’s always a pleasure to visit Pro cook Bracknell.
I’ve been a few times recently shopping for my new home.
An inspiring collection of products and the team there are always so welcoming and helpful.
I look forward to visiting again very soon
June 25, 2026
Reply from ProCook - Bracknell
We appreciate your positive feedback on our product and service!
Staff very helpful and welcoming
June 16, 2026
Reply from ProCook - Bracknell
We appreciate your feedback about our helpful and welcoming staff.
Store was beautifully laid out
Store was beautifully laid out, very spacious, lots of stock, clearly labelled. Till assistant very helpful and friendly with customer service.
June 17, 2026
Reply from ProCook - Bracknell
We're so pleased you enjoyed our store's layout, spaciousness, and clear labeling. We appreciate your kind words about our helpful team!
The staff were good and the shop was…
The staff were good and the shop was well laid out with everything I needed
June 12, 2026
Good service and good product knowledge…
Good service and good product knowledge demonstrated by the helpful staff.
June 10, 2026
Good quality products at affordable…
Good quality products at affordable prices. Helpful service from Drew Bull.
June 9, 2026
Staff takes too long to assist you even…
Staff takes too long to assist you even when the store is empty. The products are good though, very happy with my purchase for a first time customer.
June 3, 2026
Reply from ProCook - Bracknell
We appreciate your feedback. We're glad you're happy with your purchase and will address the staffing concerns to improve service.
Very polite and helpful salesperson
June 3, 2026
Excellent customer experience
Excellent customer experience. Very efficient and welcoming. I got the product after great information provided. Thank you
June 4, 2026
Excellent range of products at good…
Excellent range of products at good prices. Knowledgeable staff.
June 1, 2026
Reply from ProCook - Bracknell
We're so glad you enjoyed our products and prices! We appreciate your kind words about our staff.
Item marked as £19 charged £20
Item marked as £19 charged £20
Couldn’t bothered to go back
Just bad service
May 29, 2026
Reply from ProCook - Bracknell
angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Chloe
Customer Service Support
Reply from ProCook - Bracknell
We're glad you enjoyed our products and found our staff helpful!
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