I’ve been to several Pro Cook stores and the Bham Bullring branch is by far the best I would recommend a visit if you’re looking for anything….pots, pans, gadgets or utensils for use in your kitch... See more
Location
Switch locationUnit SU523, Middle Mall, Bullring & Grand Central, B5 4BU Birmingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed a very random item (and found it) on Friday in the Birmingham ProCook in the Bullring. I haven’t been in a Procook shop for many years as their pans, cutlery etc really last so I don’t need t... See more
I had a fantastic experience at ProCook. The staff were incredibly helpful and attentive, taking the time to understand what I was looking for and allowing me to try different knives to get a real fee... See more
Company replied
I bought a set of knives and honestly wasn't expecting to be able to try them in store, saw how cleanly they cut though some veg and the product pretty much sold itself. The staff member who I now wis... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU523, Middle Mall, Bullring & Grand Central, B5 4BU, Birmingham, United Kingdom
4.8
Excellent
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Bullring
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Staff in store were extremely helpful…
Staff in store were extremely helpful and gave good advice. Store well laid out and nice to shop in. Will visit again in future.
April 8, 2026
Reply from ProCook - Bullring
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and the store was nice to shop in.
Very good service. Top rate kitchen utensils.
Very good service. Lovely shop with great kitchen ware.
April 2, 2026
Very helpful and friendly staff in store
Very helpful and friendly members of staff in store. Lovely product at reduced price!!!
April 1, 2026
Retail staff member was very helpful…
Retail staff member was very helpful and polite with a pleasant manner.
April 7, 2026
Staff very helpful and attentive
April 3, 2026
Reply from ProCook - Bullring
We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.
The wonderful range of products and…
The wonderful range of products and very friendly staff
April 6, 2026
Reply from ProCook - Bullring
We appreciate you taking the time to share that you enjoyed our wonderful range of products and our very friendly staff!
Fantastic experience
Fantastic experience. Staff is very kind and helpful and the other one is product is very durable.
April 3, 2026
Reply from ProCook - Bullring
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the products.
The staff was polite and friendly
March 29, 2026
Great customer service and a great…
Great customer service and a great range of kitchen gadgets
March 28, 2026
Reply from ProCook - Bullring
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reasonable price and friendly service
Reasonable price and friendly service with good range of products
March 28, 2026
Reply from ProCook - Bullring
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Impeccable customer service
We found everything we needed but what stood out was the impeccable customer service.
March 30, 2026
Reply from ProCook - Bullring
We're happy you found everything you needed. It's great to hear that you were so impressed with our customer service. We appreciate your feedback!
Very nice shop to look round and plenty…
Very nice shop to look round and plenty of choice.
I was served by a very helpful and pleasant young lady. As I had other shopping to do she kindly kept my purchases until I was able to collect them
March 27, 2026
Reply from ProCook - Bullring
We're so glad you enjoyed browsing our shop and appreciated the selection. We're happy to hear that our employee was helpful and accommodating by holding your purchases for you!
Reply from ProCook - Bullring
We appreciate your positive feedback on our amazing product; we are so happy you think it is the best!
Knife sets…
I thought I can only buy the knives in a set but was eased to know I can purchase one on its own and build my collection slowly as and when I can afford to
March 26, 2026
Reply from ProCook - Bullring
We're happy to hear that you found the option to purchase individual knives helpful! We appreciate you sharing your experience and are glad you can build your collection at your own pace.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.