Very attentive and knowledgeable staff. Good product range. We were looking for cups and saucers and frying pans.
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very attentive and knowledgeable …
Very attentive and knowledgeable staff. Good product range. We were looking for cups and saucers and frying pans.
August 22, 2026
Customer service is excellent
Customer service is excellent, good products at great prices. Thank you!
August 22, 2026
Friendly and helpful service
August 21, 2026
It was exactly what i was looking for
It was exactly what i was looking for, Good quality, and a Good price. Thank you.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great selection of the products…
Great selection of the products required with friendly, helpful staff.
August 17, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you enjoyed our selection of products and found our staff friendly and helpful! Thank you for your kind words.
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that you found our quality good, our prices great, and our staff helpful! We truly appreciate your positive feedback.
Amazing shop....very big
Amazing shop....very big . Well set out ...not over crowded . ASked a member of staff behind the tile if they had any place mats ..she took us straight to them .
Decided to buy 2 sets of four....total price £14 ....fantastic value ..and same staff member served us .
August 15, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased you had such a positive experience in our shop! It's wonderful to hear that our layout was well-received and that our staff were helpful in assisting you. We're also glad you found great value in your purchase.
Very helpful ladies in the shop I was…
Very helpful ladies in the shop I was looking at the kitchen knife sets & was given very useful information
August 14, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased you found our team helpful and received useful information about our kitchen knife sets! Thank you for your wonderful feedback.
Friendly knowledgeable staff
Friendly knowledgeable staff
High quality products, that's why I returned.
August 9, 2026
Reply from ProCook - Bury St Edmunds
We're so glad to hear that our staff was friendly and knowledgeable, and that you appreciate the high quality of our products! We appreciate you returning to our store.
Perfect to finish off my set of salad…
Perfect to finish off my set of salad plates. Staff very helpful.
August 11, 2026
Reply from ProCook - Bury St Edmunds
We're so happy to hear you were able to complete your set of salad plates and that our staff was very helpful! We appreciate your kind words.
The staff are very friendly and helpful
August 7, 2026
Well laid-out spacious shop with good…
Well laid-out spacious shop with good stuff at excellent prices with informative friendly staff
August 10, 2026
Reply from ProCook - Bury St Edmunds
We're so happy you enjoyed our spacious shop, excellent prices, and found our staff friendly and informative! Thank you for your kind words.
Very helpful and understanding
Very helpful and understanding ! Sorted out our returns easily .efficient
August 4, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that you found our team helpful and understanding, and that we were able to efficiently sort out your returns! Thank you for your kind words.
The shop assistants are very helpful…
The shop assistants are very helpful every time we visit the store. You get their full attention and feel looked after.
August 1, 2026
Very good products
August 5, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.