I love the range of quality crockery available , staff were friendly and helpful and took time packaging our order and assisted us to carry it to our car packed outside of the shop...
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
The young guy behind the counter was really pleasant and helpful he was very knowledgeable on all the products.he didn't rush you into a purchase. It was my first time in the shop, but thanks to the... See more
The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
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Good service
The young guy behind the counter was really pleasant and helpful he was very knowledgeable on all the products.he didn't rush you into a purchase. It was my first time in the shop, but thanks to the young guy I will go back.my pans are to quality.
October 19, 2026
I love the range of quality crockery…
I love the range of quality crockery available , staff were friendly and helpful and took time packaging our order and assisted us to carry it to our car packed outside of the shop...
October 18, 2026
Fantastic shop with a great range of…
Fantastic shop with a great range of products and the staff are so friendly and helpful. I would highly recommend.
October 17, 2026
The gentleman who saved me on the 16/10…
The gentleman who saved me on the 16/10 was very kind and helpful. Experience was 10/10
October 12, 2026
Excellent shop with attentive staff
Excellent shop with attentive, knowledgeable staff. Quality goods at a range of price points.
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff
The staff were very helpful in supporting us to choose the right pan for our needs.
October 12, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that our team was able to assist you in finding the perfect cookware for your kitchen! Thank you for sharing your wonderful feedback with us.
Reply from ProCook - Bury St Edmunds
We are so pleased to hear that our team provided you with such a positive experience. Your kind words about our staff being helpful and polite are greatly appreciated!
The staff were very pleasant and very…
The staff were very pleasant and very helpful, the product I bought was reduced in price and excellent quality and value!
However the lady said they had no tissue and bags to wrap my purchases in, which in a shop selling those products unacceptable!
October 11, 2026
Reply from ProCook - Bury St Edmunds
Angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
My Kitchen is full of Pro Cook...
Very good product range and longevity of the product is good.
Customer service is friendly and helpful.
October 11, 2026
Reply from ProCook - Bury St Edmunds
We're so happy to hear that you are pleased with our extensive selection and the durability of what you purchased! We're also delighted that our team provided warm and helpful service during your visit. Thank you for your kind words!
Reply from ProCook - Bury St Edmunds
We truly appreciate your kind feedback. It is wonderful to hear that you had such a pleasant experience with the team member who assisted you during your visit.
Really friendly staff and a lovely shop…
Really friendly staff and a lovely shop to browse around with plenty of space as I’m in a wheelchair. Good choice of products beautifully displayed.
We will definitely be going back again.
October 10, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that our store provided plenty of space for you to browse comfortably. It's wonderful that you enjoyed our product selection and beautiful displays, as well as the friendly service from our team. We look forward to welcoming you back again soon!
Very helpful member of staff very…
Very helpful member of staff very polite as well .Great products.
October 8, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that you found our team member so polite and helpful, and that you are happy with our great products! Thank you for sharing your wonderful feedback with us.
Friendly staff
Friendly staff, super helpful! Will definitely be coming back!
Thank you
October 7, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased to hear that you found our team welcoming and supportive! We look forward to welcoming you back again soon. Thank you for your wonderful feedback.
Success
Found there just what I wanted after looking about for several weeks. Very helpful staff
October 7, 2026
Reply from ProCook - Bury St Edmunds
We're so thrilled that you finally discovered the exact item you had been searching for after weeks of looking! It's wonderful to hear that our team members provided such helpful assistance along the way. Thank you for taking the time to share your kind feedback with us.
Young man in the shop was very helpful.
September 28, 2026
Really lovely friendly staff
Really lovely friendly staff, very helpful and positive shop members
October 2, 2026
Couldn't Be Better!
Helpful. Pleasant. And had just the thing I was after. Plus a guarantee! Can't get better than that!!!
September 26, 2026
Reply from ProCook - Bury St Edmunds
We are thrilled to hear that you had such a wonderful experience with our team! It is fantastic to know that we had exactly what you were looking for and that our guarantee gave you peace of mind. Thank you so much for taking the time to share your kind feedback with us!
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