The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
The staff were friendly, helpful and knowledgeable. I was impressed with the wide range cookware that I could use for my induction hob. Also, I liked the specialty cooking utensils that could be usefu... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
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Great shop and service…
Everything I needed at a price I was happy to pay with excellent service. I will be back!
June 9, 2026
Great products and knowledgeable and…
Great products and knowledgeable and friendly staff.
June 9, 2026
Friendly and helpful staff
Friendly and helpful staff. Found an andorable and well made pic nic back pack set and matching blanket as a gift.
June 8, 2026
Great Customer Service
Always assisted in my purchases. I was allowed to test the knives, get recommendations and take my time with my purchase. I was also reminded of the 3/20 deal before I checked out.
May 31, 2026
The assistant was helpful.but not…
The assistant was helpful.but not pushy...and advised on best item yo buy...
She completed the sale and I was pleased with service.
May 30, 2026
Great customer service
Great customer service, good choice of products & competitive prices
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bury St Edmunds
We're glad you found what you needed at a good price!
excellent staff
excellent staff. They were fully knowledgeable about the type of saucepans I was looking for. And the price I paid was really good.
May 22, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you found our team knowledgeable and helpful with your saucepan selection! We appreciate your kind words about our pricing.
Great kitchen shop
Lovely store, great range of products at fair prices, and friendly staff
May 26, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you enjoyed our store, products, prices, and staff! We appreciate your kind words.
Reply from ProCook - Bury St Edmunds
We appreciate your kind words.
Staff were very knowledgeable and…
Staff were very knowledgeable and understood what we were after.
Also recommended other products to go with what we purchased.
Bonus by spending an extra pound we received 20% discount.
Worth a visit and definitely recommend the Bury St Edmunds branch.
May 23, 2026
Reply from ProCook - Bury St Edmunds
We are so glad you had such a positive experience with our knowledgeable staff and appreciated the recommendations. We truly value your kind words about our Bury St Edmunds branch.
Very helpful staff
Haven't used my new car iron drying pan yet but staff at the Bury St Edmunds branch were very helpful
May 23, 2026
Reply from ProCook - Bury St Edmunds
We're so glad our Bury St Edmunds team provided helpful service! We hope you enjoy your new car iron drying pan.
Quality product at a good price.
Quality product at a good price.
Friendly and helpful staff.
May 21, 2026
Reply from ProCook - Bury St Edmunds
We're glad you enjoyed our quality products, fair prices, and friendly staff!
Excellant service and excellent food
May 19, 2026
Reply from ProCook - Bury St Edmunds
We're so happy you enjoyed our excellent service and food!
The neatness of products on display and…
The neatness of products on display and helpful staff.
May 19, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you appreciated our product display and helpful staff!
A rare find
A beautiful shop with a vast array of kitchen equipment and helpful friendly staff. Highly recommended.
May 17, 2026
Reply from ProCook - Bury St Edmunds
We're so happy you enjoyed our beautiful shop, vast array of equipment, and helpful staff. We appreciate your recommendation!
Reply from ProCook - Bury St Edmunds
We're so glad you found the perfect table mats! Thank you for your kind words.
Shop assistant was very helpful.
Shop assistant was very helpful.
However, the oven glove I purchased is very thick making it difficult to pick up small items. Also there is a recommendation to only wash it five times!!
March 26, 2026
Reply from ProCook - Bury St Edmunds
We're glad the shop assistant was helpful. We appreciate your feedback regarding the oven glove's thickness and washability. We'll review this information. Thank you.
Good advice from charming assistant
April 30, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know about our charming assistant; it means a lot to our team.
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