The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
The staff were friendly, helpful and knowledgeable. I was impressed with the wide range cookware that I could use for my induction hob. Also, I liked the specialty cooking utensils that could be usefu... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
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Had what I had been looking for (large
Had what I had been looking for (large, clear, ribbed plastic jug/pitcher with lid for Pimms) at a good price, and on the day I went in with 30% off!!! Happy days.
July 23, 2026
The staff were exceptionally helpful
The staff were exceptionally helpful, responsive, and attentive but without being overbearing. The shop itself was immaculately presented, with a tidy and well-organised layout.
July 20, 2026
Quality products well displayed
Quality products well displayed. Friendly and helpful staff
July 22, 2026
Very helpful staff
July 21, 2026
helpful friendly staff
July 17, 2026
Very helpful member of staff.
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady behind the counter was smiling and very efficient
The lady feels very efficient, helpful knowledgeable… and very friendly. It’s always a pleasure to.wander in the shop.
July 3, 2026
Reply from ProCook - Bury St Edmunds
We're so happy you found our team efficient, helpful, knowledgeable, and friendly! We appreciate your kind words about enjoying your visits to our shop.
I’m baying new I will see it how long…
I’m baying new I will see it how long can I used it’s brilliant better the Tefal
July 1, 2026
Reply from ProCook - Bury St Edmunds
We appreciate your feedback and are glad to hear you're enjoying our product. We hope it continues to meet your expectations for a long time.
Very helpful and friendly lady who…
Very helpful and friendly lady who helped us with our purchases.
July 4, 2026
Reply from ProCook - Bury St Edmunds
We're so glad our team member was helpful and friendly with your purchases! We appreciate your kind words.
The shop assistant was very helpful and…
The shop assistant was very helpful and knowledgeable about the product too the extent we hope to purchase another similar item.
July 1, 2026
Reply from ProCook - Bury St Edmunds
We're so pleased you found our shop assistant helpful and knowledgeable! We appreciate your kind words and look forward to assisting you with another purchase.
Excellent service as always
Excellent service as always. The Bury St Edmunds team are always so friendly, welcoming and genuinely know the products!
June 27, 2026
Wonderful bowls, Friendly Staff
Bought some wonderful melamine bowls that looked just like ceramic! Lovely friendly guy in the Bury St Edmunds shop ☺️
June 23, 2026
Good quality products which do the job…
Good quality products which do the job well. Expert advice and friendly efficient service from Lucy in the Bury St Edmunds store.
June 20, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you enjoyed our shop and found our staff helpful!
Reply from ProCook - Bury St Edmunds
We're glad our team was friendly and knowledgeable!
The products and staff support are both…
The products and staff support are both excellent
June 17, 2026
Reply from ProCook - Bury St Edmunds
We're so glad you found our products and staff excellent!
Great product.
June 9, 2026
Always love their products
Always love their products. Good quality at a reasonable price. Only problem is we end up going in to buy one thing and end up buying 5 because their range is so good
June 10, 2026
Great experience shopping in Bury St…
Great experience shopping in Bury St Edmunds, nice to use an independent shop with a real sales person who was so helpful. We made our purchase and happily it is perfect for our needs. Will be back again to see what else we need. Great shop, great sales person.
June 7, 2026
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