The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
The staff were friendly, helpful and knowledgeable. I was impressed with the wide range cookware that I could use for my induction hob. Also, I liked the specialty cooking utensils that could be usefu... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
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Good sensible advice
February 15, 2026
Reply from ProCook - Bury St Edmunds
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Collecting information
I’ve bought sink protector mats in the past. They fell apart very quickly compared to old ones bought from another retailer. They were returned. They need better quality mats.
I bought a nonstick pan with great reviews on a third part website. Never tested the quality myself because they insisted on an email address for the warranty to kick in, as that’s the way they keep track of warranties. Not receipts but emails. So I was told.
I returned the pan immediately. Not appreciating another company collecting info they can use / sell on.
On the up.
The manager and salesperson were friendly and helpful. The shops are stocked well.
February 19, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear that our produce and service were helpful to you. Thank you for your positive feedback; we appreciate it.
Jgood value ust that it is not as expensive as I…
Just that it is not as expensive as I throught.
February 17, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear that our pricing met your expectations. Thank you for your feedback; we appreciate you taking the time to share.
I had a great experience at the ProCook…
I had a great experience at the ProCook Bury St Edmunds store. The staff were extremely polite, friendly, and genuinely helpful. They took the time to answer my questions and made sure I found exactly what I needed without any pressure. Excellent customer service — thank you!
February 15, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear about the great experience you had at our Bury St Edmunds store. We appreciate that our staff were polite, friendly, and helpful, ensuring you found what you needed. Thank you for your positive feedback!
Returning an item under guarantee
Returning an item under guarantee, excellent customer service service.
February 16, 2026
Reply from ProCook - Bury St Edmunds
We appreciate your positive feedback. We are so happy to hear that our customer service was excellent during your guarantee return.
Good quality good service
February 8, 2026
Great Shop
It's always a great experience in ProCook Bury St Edmunds. Wonderful shop,wonderful products and lovely people.
February 14, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you had a great experience in our Bury St Edmunds shop.
Very efficient assistant
Very efficient assistant, Excellant stock knowledge. Most helpful in accommodating my husbands need for a chair.
February 5, 2026
Great cooking products and accessories
Great cooking products and accessories at very good prices. Very helpful and friendly staff.
February 6, 2026
The assistant who served me was really…
The assistant who served me was really helpful and helped me to find exactly what I wanted
February 1, 2026
Very friendly and helpful
February 3, 2026
A delightful shopping experience
Lovely shop with merchandise well displayed and helpful staff.
January 31, 2026
First rate service.
First rate service on telephone and then in store. This was after a very disappointing experience with John Lewis. Personal service wins every time, and was exceptional in this purchase. Thank you.
February 4, 2026
Understanding and proactive service
February 2, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know about our understanding and proactive service; it means a lot to our team.
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