The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
The staff were friendly, helpful and knowledgeable. I was impressed with the wide range cookware that I could use for my induction hob. Also, I liked the specialty cooking utensils that could be usefu... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
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Excellent
The Bury St Edmunds store is lovely - very spacious and well laid out. A very helpful member of staff directed me to what I wanted straight away. Very pleased with my purchase.
March 7, 2026
Lovely little shop
Lovely little shop. Staff are always helpful and polite.
We bought two electric salt and pepper grinders.
They seem to be doing the job very well.
March 7, 2026
Always receive good service
The staff in the Bury store are always helpful and friendly. Customer service is exceptional .
March 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful staff and very efficient.
March 8, 2026
Reply from ProCook - Bury St Edmunds
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
A good quality range of products
A good quality range of products, well made and good value for money.
March 3, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you find our products good quality and value for money.
Great value
February 27, 2026
The staff are always excellent
As always, the very friendly and knowledgeable staff make the shopping experience a very good one
February 27, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that our friendly and knowledgeable staff made your shopping experience a good one.
Knife set
Great , friendly and professional service in store. The ladies very knowledgeable, thank you for your help
March 2, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great, friendly, and professional service.
Staff very helpful and everything is…
Staff very helpful and everything is value for money
March 1, 2026
Reply from ProCook - Bury St Edmunds
We appreciate your positive feedback! We are so happy you found our staff very helpful and everything is value for money.
Great choice of kitchen and dining…
Great choice of kitchen and dining ware. The glasses we purchased suited us fine. Most polite and helpful customer service.
February 18, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear that you found a great choice of kitchen and dining ware and that our customer service was most polite and helpful. Thank you for your feedback!
Reply from ProCook - Bury St Edmunds
We appreciate your positive feedback regarding our lovely shop and helpful assistant; we are so happy you enjoyed them!
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you liked our staff and products.
Reply from ProCook - Bury St Edmunds
We appreciate your kind words; we are so happy you found our shop lovely and that our service was helpful!
Appalling Service, I feel cheated
I visited the shop before, and a glass filter coffee maker caught my eye. I drove from Chingford to Bury St Edmunds to walk around and buy the glass filter coffee maker. I ended up buying some knives as well.
I asked the lady if they gave any discount, as I am a teacher and also have a Blue Light Card. She replied that they don’t offer discounts. As there was no internet, I couldn’t check at the time — not that it would have made any difference, as she did not seem interested in serving me at all.
When I came home and checked, I saw that ProCook does accept the Blue Light Card. I felt so angry, cheated, and disappointed by the way I was served.
February 21, 2026
Reply from ProCook - Bury St Edmunds
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
A Cooks heaven!
A myriad of useful cooking items; everything from measuring spoons to serious pots and pans.
The young lady who served us was very helpful and it was a pleasure to shop here. So much better than the superstores.
February 17, 2026
Reply from ProCook - Bury St Edmunds
We're delighted you found a myriad of useful cooking items and that our staff was very helpful. We appreciate you finding our store a pleasure to shop in and so much better than the superstores.
Nice shop with good range of products
Good variety of products for sale with range of price points to suit different budgets.
February 16, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear that you appreciate the variety of products and price points available. Thank you for your positive feedback!
The staff in my local Cook shop are…
The staff in my local Cook shop are very pleasant and helpful, but not pushy. They always have a pot of a dish from which they offer you a sample to taste.
February 15, 2026
Reply from ProCook - Bury St Edmunds
We're so happy to hear that you find our staff pleasant and helpful. We appreciate you noting the samples we offer and are glad you enjoy them.
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