The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... See more
Company replied
Location
Switch location78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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See what reviewers are saying
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... See more
Company replied
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... See more
Company replied
The staff were friendly, helpful and knowledgeable. I was impressed with the wide range cookware that I could use for my induction hob. Also, I liked the specialty cooking utensils that could be usefu... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, United Kingdom
4.9
Excellent
1K reviews
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The help I received.
April 2, 2026
The staff were very helpful and I got…
The staff were very helpful and I got the product I went for and more!!
April 5, 2026
Got great easter day sales
Got great easter day sales, toyha's customer service was spectacular she helped us decide on the correct pots and pans that we'd be using for every day cooking. She helped us get everything we wanted and even offered to hold onto our stuff until we move into our new home. Would highly recommend this store.
April 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It is always a pleasure to shop at the…
It is always a pleasure to shop at the Bury St Edmunds branch. The staff are always very helpful. Its always service with a smile.
March 31, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff helpful and that you enjoy shopping at our branch.
We were served by an extremely helpful…
We were served by an extremely helpful lady…she couldn’t have been more helpful. Great service and knowledge of product.
March 29, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know our staff was helpful and knowledgeable, as usual. It means a lot to our team.
Very nice and polite customer service.
Very nice and polite customer service.
Would absolutely use pro cook in BSE again in the future.
March 29, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear you found our customer service nice and polite!
A super shop…
Such a well laid out shop with amazing items at a very reasonable price.
A good experience.
March 25, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop layout, items, and prices.
Breat service …
They young girls were really knowledgeable. They pointed me in the right direction and sold me exactly what I needed. Brilliant.
March 27, 2026
Reply from ProCook - Bury St Edmunds
We're happy to hear that our team's knowledge and guidance were helpful, and we appreciate you taking the time to share your positive experience with us.
Reply from ProCook - Bury St Edmunds
We're happy to hear that you found such great deals and the perfect pans for your needs! We appreciate your positive feedback and thank you!
My partner and I have been into store…
My partner and I have been into store and few times now and have always had very good service,staff are very polite and helpful.
March 23, 2026
An amazing stock of everything you…
An amazing stock of everything you would wish for, excellent service from the assistant, purchased all i needed and will definitely return when I next need anything connected with cooking. thank you.
March 27, 2026
Lovely kitchen ware shop.
Lovely kitchen ware shop.
The staff are very friendly and helpful.
Well worth a visit.
March 22, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this review! We're so happy to hear that you enjoyed our shop and found our staff helpful.
Such a lovely assistant.
March 26, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know about our friendly staff, very good quality, and good prices; it means a lot to our team.
Lovely staff helpful knowledge and kind…
Lovely staff helpful knowledge and kind thank you
March 22, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know our staff was lovely, helpful, knowledgeable, and kind; it means a lot to our team.
Lady who served us was very helpful and…
Lady who served us was very helpful and knowledgeable about products. Great deal on at the time. Good guarantee on products.
March 15, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you sharing your positive experience with us! We're so happy to hear that our staff was helpful and knowledgeable, and that you got a great deal.
Excellent choice of products Staff…
Excellent choice of products Staff very tentative friendly and polite
March 16, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent product choices and friendly staff.
Very helpful and knowledgeable staff
March 15, 2026
Reply from ProCook - Bury St Edmunds
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team.
A good experience
I was asked if I needed assistance which I didn't need at that time. They were available when I needed assistance. They were pleasant, making it a good experience.
March 8, 2026
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