Mel at the Cannock store (MacArthur Glenn) was amazing - she knows her products and was able to fully explain specifications across the various ranges of pots and pans we were exploring. We hadn’t act... See more
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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Shopping at the McArthur Glen outlet in Cannock, helped by Mel who gave us lots of information about the products we were looking at and offered us advice on use, manufacturing, composition and aft... See more
Company replied
Extremely helpful and knowledgeable staff helped us completely kit out our kitchen. Will definitely be back in the future but with a 25 year guarantee on the pans, it might not be for a while!
ProCook team is amazing. We have been using their products for years, and their warranty actually means what it says. We were able to replace items under warranty without any hassle. Staff are friendl... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1K reviews
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We bought the 3 utensils for £9
We bought the 3 utensils for £9 - 2 different sized tongues & a pair of kitchen scissors. All were great quality and we’re really pleased with them.
February 2, 2026
Once again you guys have amazed me …
Once again you guys have amazed me with your customer service. I had to return my wok due to a fault and it was replaced without question. Also the staff were very polite and friendly in the Cannock store.
February 6, 2026
Staff very helpful
February 2, 2026
Our server was amazing
Our server was amazing, she was so helpful and knowledgeable. She helped us find the right product we wanted, and even suggested things that were on sale to save us a little extra, all without being too pushy and off putting. I can’t praise her enough. Her soft demeanour really sold it to us and we will definitely be back and it’s all thanks to her. Sadly I forgot her name but she was short and blonde haired.
February 2, 2026
The sales assistant was very helpful…
The sales assistant was very helpful and polite which is very rare nowadays would certainly use you again.
February 3, 2026
May use AI-assist with repliesRead more
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Very helpful and friendly
The staff were very helpful and kind. The cashier served me promptly and politely and asked if I needed any help
January 27, 2026
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful, kind, prompt, and polite to you.
Reply from ProCook - Cannock
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great service
Great service, particularly Toby at MacArthur Glenn Cannock. Product range was also comprehensive
January 30, 2026
Reply from ProCook - Cannock
We're happy you received great service and found a comprehensive product range. We appreciate you mentioning the team member who assisted you and your positive feedback.
New saucepans…
We were looking to buy a set of new stainless steel saucepans and the sales assistant was able to direct us to an excellent deal which was £45 cheaper than we had budgeted for. So can't fault them and the pans are brilliant
January 25, 2026
Reply from ProCook - Cannock
We're so happy to hear that our sales assistant helped you find an excellent deal on stainless steel saucepans, saving you money! We appreciate your positive feedback on the pans.
Staff are alway really helpful
Staff are alway really helpful. Such a great selection , quite often there is a discount at the till . My preferred shop to go to when buying cookware.
January 25, 2026
Theo is a credit to your store!⭐️
Today we visited ProCook at the Cannock outlet as we’re moving into our first home and were looking to buy pots and pans. We had a rough idea of what we wanted but didn’t really know where to start. Theo, one of the shop assistants, approached us and from the very beginning he was fantastic.
His product knowledge was outstanding and he took the time to really understand what we needed, explaining the differences between options clearly and giving us helpful tips and advice we wouldn’t have thought of ourselves. He was patient, friendly and never pushy, which made the whole experience really enjoyable and stress free.
Theo went above and beyond to make sure we left feeling confident in our choices. He is a real credit to the store and provided excellent customer service. We would definitely return to ProCook and hope to be helped by him again.
January 26, 2026
Unprompted review
Reply from ProCook - Cannock
We're happy to hear that you had such a positive experience at our Cannock outlet while shopping for your first home. It's wonderful to know that our team member was so helpful and knowledgeable, making your visit enjoyable and stress-free. We appreciate you taking the time to share your feedback.
Great customer service
Great customer service, always find the staff always go beyond the extra mile to help.
January 25, 2026
Reply from ProCook - Cannock
We are happy to hear that our staff consistently provides excellent support. We appreciate you taking the time to share your positive experience!
The advice given by members of staff…
The advice given by members of staff was really insightful.
January 19, 2026
Reply from ProCook - Cannock
We appreciate your positive feedback. We are so happy to hear that the advice from our staff was insightful for you.
Cook op was well displayed so i could find…
Shop was well displayed so i could find what I wanted, the assistant was very helpful, and told me about the 10 year guarantee
January 21, 2026
Help with the product
Help with the product. Informative but not intrusive. Pleasant chat at checkout, took a personal interest.
January 19, 2026
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