Mel at the Cannock store (MacArthur Glenn) was amazing - she knows her products and was able to fully explain specifications across the various ranges of pots and pans we were exploring. We hadn’t act... See more
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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See what reviewers are saying
Extremely helpful and knowledgeable staff helped us completely kit out our kitchen. Will definitely be back in the future but with a 25 year guarantee on the pans, it might not be for a while!
My first time experience to Procook was really good. The staff were very experienced and customer friendly. I will definitely buy more stuff from the shop.
Shopping at the McArthur Glen outlet in Cannock, helped by Mel who gave us lots of information about the products we were looking at and offered us advice on use, manufacturing, composition and aft... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1K reviews
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We popped into the Pro Cook Outlet near…
We popped into the Pro Cook Outlet near Cannock on the hunt for induction saucepans. The member of staff was so helpful, being knowledgeable about the different ranges & really useful making suggestions when we gave our criteria. I would definitely recommend this store & the member of staff.
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Colleagues were excellent
Colleagues were excellent, very helpful and knowledgeable about the products they were selling, explained things clearly very friendly. Service was excellent.
June 15, 2026
Reply from ProCook - Cannock
We're so pleased our colleagues were excellent, helpful, and knowledgeable. Thank you for your wonderful feedback about our service!
Very helpful and friendly staff
June 15, 2026
Good product and friendly service but…
Good product and friendly service but we were given misleading advice on product care at point of sale.
June 13, 2026
Reply from ProCook - Cannock
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Marvellous selection of products with…
Marvellous selection of products with most helpful and friendly staff who went out of their way to guide us through their range of Pyrex products and kitchen knives. Definitely would recommend this shop.
June 12, 2026
The staff was really nice and the…
The staff was really nice and the product was brilliant.
It was nice experience shopping in the store.
June 5, 2026
Excellent product excellent service…
Excellent product excellent service staff so polite and helpful
June 9, 2026
A pleasure to visit
The shop was very well stocked with clear labelling. The staff were very knowledgeable and helpful
June 3, 2026
Friendly staff.
The staff were friendly, knowledgeable and professional.
I’m very pleased with the quality of the saucepan set that I bought every item was packaged very well.
I would certainly buy ProCook again.
June 5, 2026
Reply from ProCook - Cannock
We're glad you like our paring knives! Thank you for the positive feedback.
Fast efficient service
Great offers in store, friendly staff promoting offers to customers to help save money
May 28, 2026
Reply from ProCook - Cannock
We're so glad you found great offers and our staff helpful in saving you money! Thank you for your kind words.
Staff were very helpful & polite
Staff were very helpful & polite, making a fuss over our dog and when asked about a product gave all the info about it .
May 28, 2026
Reply from ProCook - Cannock
We're delighted to hear our staff were helpful and polite, and that your dog enjoyed their visit! We appreciate your kind words.
Reply from ProCook - Cannock
We are glad you enjoyed our product and service. We appreciate your kind words.
In store purchase made
In store purchase made:
I’ve bought pro cook products before and have always been very happy with the quality of the items.
I went into a store last week to buy a few things and had dealings with two different staff members. They were both so very helpful, informative, friendly and professional. Excellent team at McArthurGlenn, Cannock Branch. Thank you.
May 28, 2026
Reply from ProCook - Cannock
We are so happy to hear you had such a positive experience at our Cannock branch. It's wonderful to know our team provided helpful and professional service. Thank you for your kind words!
Reply from ProCook - Cannock
We're so pleased you enjoyed our kitchen items and their quality!
They customer service representatives…
They customer service representatives were extremely helpful at the store, and made recommendations regarding savings on items.
May 25, 2026
Reply from ProCook - Cannock
We appreciate you taking the time to share your kind words! We're so happy our team was helpful and offered great recommendations.
The young lady
The young lady, who assisted me, was very knowledgeable and put me into the right direction for what I wanted.
She even got a bowl of water for my dog,( which she was really grateful for) due to the heat.
I purchased a wrought iron griddle plate.
Very reasonably priced, brilliant for the bbq.
Again many thanks
May 25, 2026
Reply from ProCook - Cannock
We're so pleased to hear our team provided such helpful and thoughtful service, especially to your canine companion! It's wonderful that you found the perfect griddle plate. Thank you for your kind feedback.
Reply from ProCook - Cannock
We really appreciate your kind review.
Bought baking sheet and gravy pan…
Bought baking sheet and gravy pan excellent quality, need to go and get more
May 16, 2026
Reply from ProCook - Cannock
We're so glad you love the quality of your baking sheet and gravy pan! We appreciate your kind words.
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