Wife and I were in Canterbury for the day. Passed by Pro Cook's store and decided to go in; we were in need of updating most of our pots and pans. Immediately greeted in a friendly and posi... See more
Location
Switch locationUnit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD Canterbury, GB
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See what reviewers are saying
I can only say that I chose the best product — it’s absolutely top-notch, without a doubt. It made the job so much easier, and on top of that, it’s incredibly easy to clean. On the flat side, I... See more
Only once have I failed to find exactly what I was looking for in this shop. On this visit, the two items that I was seeking were immediately produced like a rabbit out of a hat by a helpful and frie... See more
Nice clean well presented showroom, in tentative staff, and good quality products, in a nice area of Canterbury
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD, Canterbury, United Kingdom
- 01227 953099
4.9
Excellent
337 reviews
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The staff was absolutely lovely and…
The staff was absolutely lovely and helpful, helped us pick out w perfect coffee machine and went above and beyond to explain how each one worked.
February 1, 2026
The staff were very helpful and knowledgeable
The staff were very helpful and knowledgeable about the product we bought-set of kitchen knives.
February 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service
The assistant was very helpful and gave additional information on the saucepans we were looking at to help us decide. It was a little disappointing that when we were leaving, after our purchases, they did not acknowledge our departure.
January 30, 2026
Reply from ProCook - Canterbury
We're glad the assistant was helpful with your saucepan selection. We apologize that our team did not acknowledge your departure after your purchase. We'll address this to ensure a better experience in the future. Thanks for your feedback.
Great customer service
Rang Pro Cook Canterbury after searching for chefs knives. They had what I needed in stock and held them for me until I could get there.
Great service
January 30, 2026
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable assistant. Friendly highly recommended.
February 1, 2026
Reply from ProCook - Canterbury
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful, knowledgeable, and friendly.
An inspiring shop with frurndly and knowledgable staff . The staff were friendly and helpful
The staff were friendly and helpful. I had looked everywhere for a cake tin of a certain size . I could get one , but it was in a set of three , and I had the bigger sizes. But at pro cook I was directed to the right shelf and found exactly what I wanted at a price I could afford. I wasn't surprised really . I have made frequent visits to the shop. Always pleasurable, even if I an just looking around . But I often see things I want , or presents.
January 31, 2026
Reply from ProCook - Canterbury
We're glad you found the exact cake tin you needed at a price you could afford! It's great to hear that our staff were helpful and that you enjoy visiting our shop. We appreciate your positive feedback and are happy our selection meets your needs.
Excellent value and great service
January 31, 2026
Reply from ProCook - Canterbury
We appreciate you letting us know about our excellent value and great service; it means a lot to our team that you are pleased.
The customer service was excellent the…
The customer service was excellent the lady could not have been more helpful we were well impressed and the casserole pots are amazing
January 26, 2026
Reply from ProCook - Canterbury
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our customer service excellent and liked our casserole pots.
Beautifully laid out store with…
Beautifully laid out store with friendly and helpful staff.
Great quality products.
January 28, 2026
Reply from ProCook - Canterbury
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and found our staff helpful.
All round fantastic experience in…
All round fantastic experience in Canterbury store, friendly, expert service and top quality product
January 28, 2026
Reply from ProCook - Canterbury
We appreciate you taking the time to share your experience! We're so happy to hear that you found our service expert and our product top quality.
Reply from ProCook - Canterbury
We appreciate you letting us know about our wonderful display and friendly service; it means a lot to our team.
Great shop,
The amount of choice was amazing.
Well designed shop.
Excellent help from assistant.
January 20, 2026
Good service and good product
January 25, 2026
Reply from ProCook - Canterbury
We appreciate your positive feedback! We're so glad you enjoyed our good service and product; we value your business.
Very helpful with my purchase.
January 24, 2026
Reply from ProCook - Canterbury
We're happy we could help you with your purchase. We appreciate your positive feedback and value your business.
The shopping assistant at the checkout was very friendly…
The shopping assistant at the checkout was very friendly. Everything in the store was easily available for my viewing. Yes I enjoyed shopping there and I will continue to shop there when I need to.
January 23, 2026
Reply from ProCook - Canterbury
We're glad to hear that our shopping assistant was friendly and that you found everything easily accessible. We appreciate you enjoying your shopping experience, and we look forward to your continued patronage!
So many lovely products to choose from
So many lovely products to choose from. Difficult to hold back! Helpful staff. Very pleased with my choices.
January 23, 2026
Reply from ProCook - Canterbury
We're happy you found many products you loved and that our staff was helpful. We appreciate you sharing your positive experience with us!
Pleasant staff and nicely set out shop.
January 20, 2026
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